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NickB71
Contributor I
May 10, 2024
Answered

New App "Lost" my Music Library after update

  • May 10, 2024
  • 88 replies
  • 6110 views

I’ve just updated to the new Sonos app.  It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system.  What’s going on Guys?  Have you lost the plot?

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    Best answer by Igro

    Ok. I found the way how to add a network attached HDD. Previously, we had to write \\wd\Music and this worked. Now you need to write (depends on you router and path): 192.168.1.1\wd\Music

     

    *WD is my HDD drive name attached to the router USB port.

    Edit: I mean \\192.168.1.1\wd\Music

    88 replies

    Worley
    Lyricist I
    May 11, 2024

    I agree 100% re the losing of my music library I have same problem…no music. However when trying the web app as suggested in the email suddenly there it is. However I can’t find out how to load the web app onto my IPad. Over the twenty odd years I have had a Sonos system they have given me nothing but problems 

     

      NickB71Author
      Contributor I
      May 12, 2024

      The web App works fine on my PC.  What i can’t do is attach my Music Library to either my iPhone or iPad.  Big Tech screws up again and keeps quiet about it.

        Worley
        Lyricist I
        May 12, 2024

        I have now managed to load the web app onto my iPad and my Music library is there but not all the playlists I had.  The update for the Sonos controller has completely lost my music library so having to log on regularly to use the library. On trying to access a radio programme on Sonos Radio on the web app it came up as a problem occurring but the programme did actually connect!

        i have to wonder about the ability of the Sonos app builders. Don’t they actually test any updates before issue? It would appear not.

          Glumclub
          Contributor I
          May 13, 2024

          Shocking

          Ive just spent 2 hours on the helpline only to be told “THE NEW APP CANNOT CONNECT TO MY NAS DRIVE DUE TO IMPROVED SECURITY SETTINGS”

          Unbelievable!!!

           

          Im left high & dry with NO MUSIC LIBRARY 

           

          Piss poor customer service

            dr71
            Enthusiast I
            May 13, 2024

            Reverted the complete * new Android app to the prior one. Okay. All is good. However, the Sonos app for Windows update * everything up for good. My entire library is now completely gone, the Windows app gives an error and won’t let me add my music folder back, and the web app does not have any option at all to add to library, and the old Android app won’t let you manage your library without updating…. but when you update there is no option for libraries. LMAO. Pathetic.

            There is now zero point in owning these speakers. Without access to my entire music library they are useless.

            Edit: Just got the notification that libraries (amongst other things) should be functional again mid-June. Why they released the new app in this severely broken and non functional state is beyond comprehension. Just another example of bad decision after bad decision after bad decision on behalf of the Sonos app devs. The apps and controller fw should be rolled back until the new app is actually ready for release. This rollout has been THE worst yet.

            I will NEVER recommend Sonos products to anyone. In fact, I will tell everyone I know to never buy this garbage and to look on the forms and Google Play Store reviews for all the proof needed.

            *Moderator Note: Modified in accordance with the Community Code of Conduct.*

              Nels0
              Lyricist I
              May 14, 2024

              This is unbelievable !!!!!

              I’ll change my speakers for some other brands which are more user friendly and considering their customer’s experience more seriously…. 

                Lblumen
                Contributor I
                May 14, 2024

                I have been unable to get my music library back when i reverted to older app version for Android.  Says I have to update!  Which I don’t want to do.  Ideas?

                  mhd
                  Enthusiast I
                  May 14, 2024

                  I have been unable to get my music library back when i reverted to older app version for Android.  Says I have to update!  Which I don’t want to do.  Ideas?

                  Same problem here, after updating the Mac desktop app. I even tried to downgrade with my backups, but was being sent into another update loop only, with no option other than to update. This is the worst software experience ever. Isn’t there a code for software engineers to follow? Plus it now asks on one of my Android devices, where I did not update yet, to update to install the Music Library. This is a joke, as this feature is NOT available in the Android app. When you look at their announcement of the new app, it is absolutely misleading, just there to sell their products, but not to give any info as to what will no longer work. Music Library access on Mac is broken for sure, whether NAS or local Music folder. It simply no longer functions, and we have to now wait for another month to see whether they might bring it back? And if they do so I bet the Album Artwork is for sure missing again, as with all the other major updates they had. This is a case for the BBB.

                    roverdublin
                    Lyricist I
                    May 15, 2024

                    Just go to GOOGLE PLAY and see the My Reviews section. It is devastating.!!!!

                    The My Library section which connects to my Synology NAS is gone. 9 out of 10times I cannot connect with my SONOS Beam Gen2. I have a really good WIFI connection 210 Megabits per second. The app is not intuitive anymore. The version before the 7th of May was better. Please roll back to this version and fix the new one. It must be a concern for the company!!!! Or not????

                     

                    I would really like to have SONOS commenting on this problem.

                      zedexaytiwan
                      Lyricist I
                      May 15, 2024

                      Reverted the complete * new Android app to the prior one. Okay. All is good. However, the Sonos app for Windows update * everything up for good. My entire library is now completely gone, the Windows app gives an error and won’t let me add my music folder back, and the web app does not have any option at all to add to library, and the old Android app won’t let you manage your library without updating…. but when you update there is no option for libraries. LMAO. Pathetic.

                      There is now zero point in owning these speakers. Without access to my entire music library they are useless.

                      Edit: Just got the notification that libraries (amongst other things) should be functional again mid-June. Why they released the new app in this severely broken and non functional state is beyond comprehension. Just another example of bad decision after bad decision after bad decision on behalf of the Sonos app devs. The apps and controller fw should be rolled back until the new app is actually ready for release. This rollout has been THE worst yet.

                      I will NEVER recommend Sonos products to anyone. In fact, I will tell everyone I know to never buy this garbage and to look on the forms and Google Play Store reviews for all the proof needed.

                      *Moderator Note: Modified in accordance with the Community Code of Conduct.*

                       

                      Yep all this happened to me too.  Sonos are an absolute disgrace.

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