Trending Lyricist I

Answered

new app (iOS) and local music library (NAS)

Forum|Forum|2 years ago
May 9, 2024
113 replies
11290 views

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service people but it seems so whacky that I thought I should check here.

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Best answer by Cochonou

No, actually it allows connecting to a local library, but with a lot of limitations :

No set-up of new librairies
No indexing of the music librairies
No search in the music librairies
No full shuffle play of the music libraries
No queue control (but it is the same from every source)

So if you can, it is best not to update. If you have updated, the best workaround until they (eventually) fix all of this is to run a Plex server on your NAS if you can, and add this as a music source in the Sonos app.

Or use the desktop applications for Windows or Mac.

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T

TarHeels

Trending Lyricist I

“…..Or use the desktop applications for Windows or Mac.”

CONFIRMED: The Windows “Webapp” does not allow local library management to any usable extent. It is very frustrating that I cannot now use anything but the new apps as my Windows Desktop Sonos executable will not work unless I force update to Webapp.

This seems to be total disregard for the loyal user base that came to Sonos for the local or NAS library features.

It feels that Sonos continues to push the user base closer to the inevitable Pay Us to Play YOUR Music on OUR SERVERS business model.

Does this telegraph that Sonos is struggling to meet investor and stockholder dividends and is willing to throw out loyal customers for the profit? Let’s hope not but I think it’s going to take a good amount of effort for Sonos to convince most of us otherwise.

Bad move Sonos.

Very disappointed in you :/

The loss of my I-Tunes library has angered me beyond belief. I've been a loyal Sonos owner for almost 15 years and am so frustrated right now. Their once stellar customer service has been outsourced and they are doing nothing more than reading from a script to get you off the call as quickly as possible. It took me almost 2 hours to connect to a rep, and it was a total waste of time on my part.

Yay! The alarm function has been restored on our mobile devices. Boo! No library access. Sonos, you truly and completely suck right now.

S

Stardog

Enthusiast II

I'm up to eight live agents on the live chat page and 10 unanswered emails to the CEO about refunding the cost of 3 speakers that they made useless with this new app change.

And as they update it it just gets worse and worse. When they first forced the update on me I was able to see my music library but not play the playlists on my music library. And now since they did another bad update after that other bad update I can't even see my music library anymore.

It's obvious that they're trying to force Sonos customers to music streaming sites by destroying their ability to play their own music for some guaranteed to be selfish and greedy reason.

S

Stardog

Enthusiast II

Anyone that figures out a good class action suit because of this system destroying update be sure to notify us on this board. I'm in 100%. The CEO refuses to even respond to my nearly dozen emails demanding a full refund for my useless system thanks to their bad business plan.

S

soccercomplexity

Lyricist I

Have tried all the available third party apps for iOS and the clear winner is SonoPhone.

Will be using that until Sonos get their act together or I move on to a different system. This update has ruined my whole experience and I am so angry - leaving poor (accurate) reviews wherever I can...

Ok I did the chat and they said no way to get access to my music library on my Mac mini. So I took your advice and purchased SonoPhone. How do I get it to see my library???

M

madseno

Avid Contributor I

No, actually it allows connecting to a local library, but with a lot of limitations :

No set-up of new librairies
No indexing of the music librairies
No search in the music librairies
No full shuffle play of the music libraries
No queue control (but it is the same from every source)

So if you can, it is best not to update. If you have updated, the best workaround until they (eventually) fix all of this is to run a Plex server on your NAS if you can, and add this as a music source in the Sonos app.

Or use the desktop applications for Windows or Mac.

I thought I’d wait until mid-June when things were fixed.

Sonos just ruined that plan.

Today they forced hardware updates on my two Amps - no way of using them until they were updated. The update required - the new app.

Got on to tech support and was advised that I could rest the Amp (which updates it) and then add it to the S2. Yay.

No.

Once it’s reset, the only way of adding it to the system is using the new app.

FFS.

S

Stardog

Enthusiast II

Is there any sort of end around that downgrades S2 products to fit with the s1? My 10+ year old play five on S1 still works as it should and still plays my music library. All of the newer frat boy gear is useless.

A

Avocet

Lyricist III

I, too, use a local NAS music library and am dismayed at the new app. Unfortunately I updated the app before reading the forum!

One new behaviour that I’ve discovered is that albums whose name contains a colon character (:) will not play. Particularly classical music albums often seem to have this character--eg “Vivaldi: The Four Seasons”: and similar titles. Colons also crop up in other genres too. The only solution I’ve found is to go through with a tag editor and change the album name in the metadata--which is a bit tedious and shouldn’t be necessary. Generally I’ve changed the colons to hyphens, which seem to work OK.

Not impressed!!

P

PaulR01

Trending Lyricist I

No, actually it allows connecting to a local library, but with a lot of limitations :

No set-up of new librairies
No indexing of the music librairies
No search in the music librairies
No full shuffle play of the music libraries
No queue control (but it is the same from every source)

So if you can, it is best not to update. If you have updated, the best workaround until they (eventually) fix all of this is to run a Plex server on your NAS if you can, and add this as a music source in the Sonos app.

Or use the desktop applications for Windows or Mac.

add this as a music source? How? I don’t have any music sources listed, then I do, then I don’t, then I do. Either way, no way to add one! 🤔🤷‍♂️🥵 iOS.

controlav

Lead Maestro

Does SonoPhone work with Android as well as iPhone? I usually access my music library on nas and it's no longer working with the latest update.

No, iOS only.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

B

big.tv

Lyricist I

God, I wish I read this thread before updating. The irony is that the old Sonos app disabled network library refreshes, then told me to update to the new app to restore this feature. I install the update, then… my library and all playlists just disappear. What a giant, enshittifying f-u to a loyal user for nearly 10 years (and over $1000.00 invested in Sonos products). If anyone starts a class action suit please let me know!

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