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MatthewMarshF1
Trending Lyricist I
May 9, 2024
Answered

new app (iOS) and local music library (NAS)

  • May 9, 2024
  • 113 replies
  • 11290 views

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service  people but it seems so whacky that I thought I should check here. 

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    Best answer by Cochonou

    No, actually it allows connecting to a local library, but with a lot of limitations :

    • No set-up of new librairies
    • No indexing of the music librairies
    • No search in the music librairies
    • No full shuffle play of the music libraries
    • No queue control (but it is the same from every source)

    So if you can, it is best not to update. If you have updated, the best workaround until they (eventually) fix all of this is to run a Plex server on your NAS if you can, and add this as a music source in the Sonos app.

    Or use the desktop applications for Windows or Mac.

    113 replies

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    pjcdyson
    Trending Lyricist I
    May 17, 2024

    Another NAS based music library user here, who was shocked to see the new app being completely useless, to the point of class-action-I-want-a-total-refund-for-my-entire-Sonos-system-bad.

    Thanks for the tip about SonoPhone. I prefer to use my ipad for controlling my Sonos system, so I just bought the ipad variant, SonoPad.

    Now now my Sonos system is usable again.

    The official app will get zero usage by me from now on. I am keeping it installed on one of my devices, just to keep track of any improvements that might make it usable again. But that would require quite a revamp, to bring back all the missing functionality, or a roll-back to the previous app.

    I stream,sorry I used to stream 🤬, music from my Mac, now I can’t set a local library, anyone know if there is anything on a Mac to do this?

      pjcdyson
      Trending Lyricist I
      May 17, 2024

      Have tried all the available third party apps for iOS and the clear winner is SonoPhone.

       

      Will be using that until Sonos get their act together or I move on to a different system. This update has ruined my whole experience and I am so angry - leaving poor (accurate) reviews wherever I can...

      merci pour cette astuce, je l’ai téléchargé et sa fait le boulot en attendant

      thank you for this tip, I downloaded it and it does the job in the meantime

      Does it allow you to stream from your phone and not restrict you to other services? TIA

        Philip Allcock
        Lyricist III
        May 17, 2024

        Just found my app had upgraded on my phone. Try to see my music library (on a Windows PC) and “Something went wrong”.  It will play the current album.  If I change the album using the old Sonos app on the PC, then it will play the new album.  So it’s definitely not a problem connecting to the music library, it just - deliberately I suspect - won’t let me browse it with the utterly rubbish and unhelpful “something went wrong”.

        Every ****ing time I find a way of making my Sonos system work again after they screw it up, they “upgrade” their app and it stops working again.  I tell my friends do not even think about buying products from Sonos. The speakers are great, but the software is a) bad, and b) is then made worse AS THEY KEEP TAKING AWAY THE FUNCTIONALITY YOU BOUGHT IT FOR.  Just so rubbish.

        (My phone is Android, and I can’t see an Android version of Sonophone.  Shame!)

          pjcdyson
          Trending Lyricist I
          May 17, 2024

          Now the desktop software updated and removed my music library and will not allow me to re-add the folder!  Says its not shared which it is.  Anyone have any tips?? I am SO FRUSTRATED!

          Exactly what happened to me. Down loaded new app to iPhone at weekend,  pile of sh*t, but could still play library from Mac, tonight all gone and can’t add folders again. Absolutely fuming, the ability to play local library was why I bought Sonos, utter shambles, company are a f*cking disgrace with no respect for their users.

            Philip Allcock
            Lyricist III
            May 17, 2024

            Advice here on how to rollback your Android Sonos to 16.1 so it will work again.

            https://www.reddit.com/r/sonos/comments/1cnxj1d/how_to_roll_back_from_sonos_80_to_161_android/#:~:text=Enable%20auto%20updates%20in%20the,app%20won't%20update%20automatically.

             

            Also useful tips on disabling auto update (which needs to be done on both the App and also on the Speakers as they can force incompatibility with the old app by updating the speakers.)

              Stephnasty
              Lyricist I
              May 18, 2024

              @SONOS So let me make sure I understand this from all the things I’ve read - there is currently no access to the music I have stored on my computer through the new app?

                rich Colwell
                Contributor I
                May 18, 2024

                I am utterly disappointed in Sonos.

                The inability to access my NAS library has ruined the Sonos experience.

                Their systems have always been buggy, but to intentionally remove customer desired functionality is bad business.  I expect a class action suit to develop (sign me up) as i have invested thousands in Sonos equipment based on advertised functionality.

                The user experience is getting worse instead of better.  What is wrong with this company?

                  KennethA
                  Lyricist I
                  May 18, 2024

                  So this renders the 100s i have spent a system as i do not use streaming services only my onw music i have lost all playlists from my wedding my planned funeral etc and no access to my own music the system is now worthless, what a farce 

                  Yep. In their quest to be the new Alexa, they have abandoned their own customer base. I’m done.

                    Avocet
                    Lyricist III
                    May 18, 2024

                    I believe the older Sonos software preferred the NAS to use SMB1 protocol but the new version requires SMB2. I have changed the NAS to SMB2 and I can at least see the music collection. In fact I ended up building a new NAS with OpenMediaVault so it ended up quite an expensive upgrade option that was only needed because of Sonos’s “improved” software. I think they believe that only about 10% of their uses have local music libraries so we are not worth bothering about.

                      pjcdyson
                      Trending Lyricist I
                      May 18, 2024

                      @SONOS So let me make sure I understand this from all the things I’ve read - there is currently no access to the music I have stored on my computer through the new app?

                      I had same issue, downloaded Plex media server, worked a treat but shouldn’t have had to do it

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