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GregorD
Contributor I
September 17, 2023
Answered

My Sonos doesn't play whole Album

Hi I have several albums saved to ‘My Sonos’ which are from Amazon Music.

When I play an album, it only plays one track and does not continue to play the rest of the album.

This is basic functionality even cassette tapes could achieve in the 1980s.

Please advise how to fix this issue. Note if I search for an album in Amazon Music and play directly (do not save to My Sonos) then it does queue the rest of the album automatically.

I think a lot of customers have this issue, appreciate you fixing in the next app release.

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    Corry P
    Corry PAnswer
    Sonos Staff
    September 19, 2023

    Hi @GregorD 

    Welcome to the Sonos Community!

    Thanks for reporting this behaviour - we’ve noticed that the Play and Shuffle button (used to play the whole album) are missing when the Album is found with New Search.

    Please try the following as a workaround:

    • Remove the affected Amazon Music Album from My Sonos
    • Start a new search via Classic Search feature for the Album
    • Re-add the desired Album to My Sonos
    • Use the “Play” or “Shuffle” buttons, if you desire to listen to the whole album

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    33 replies

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    Ken_Griffiths
    Ken_Griffiths
    September 18, 2023

    I don’t know what’s causing the issue for myself and the OP either @Ken_Griffiths.

    Without me doing anything, it will start working again at some point…

    I’ll keep an eye out for it @Mr. T and will report back if I come across the issue too. Worth submitting a diagnostic though I think, as it may later help Staff get to the root cause, hopefully.🤞

    Mr. T
    Mr. T
    September 18, 2023

    I don’t know what’s causing the issue for myself and the OP either @Ken_Griffiths.

    Without me doing anything, it will start working again at some point…

    I’ll keep an eye out for it @Mr. T and will report back if I come across the issue too. Worth submitting a diagnostic though I think, as it may later help Staff get to the root cause, hopefully.🤞

    I submitted a diagnostic earlier in the thread.

    Under My Sonos > Recently Played … the play/shuffle options appear for the albums, but not under the My Sonos > Albums section.

    Ken_Griffiths
    Ken_Griffiths
    September 18, 2023

    I don’t know what’s causing the issue for myself and the OP either @Ken_Griffiths.

    Without me doing anything, it will start working again at some point…

    I’ll keep an eye out for it @Mr. T and will report back if I come across the issue too. Worth submitting a diagnostic though I think, as it may later help Staff get to the root cause, hopefully.🤞

    I submitted a diagnostic earlier in the thread.

    Under My Sonos > Recently Played … the play/shuffle options appear for the albums, but not under the My Sonos > Albums section.

    I have ‘recently played’ switched off and hidden anyway - maybe that’s related in some way?

    Mr. T
    Mr. T
    September 18, 2023

    I have ‘recently played’ switched off and hidden anyway - maybe that’s related in some way?

     

    How did you switch it off?

    If I select edit on My Sonos it says some categories cannot be deleted and Recently Played would appear to be one such category.

    Ken_Griffiths
    Ken_Griffiths
    September 18, 2023

    I have ‘recently played’ switched off and hidden anyway - maybe that’s related in some way?

     

    How did you switch it off?

    If I select edit on My Sonos it says some categories cannot be deleted and Recently Played would appear to be one such category.

    On first install of the App there is an option to enable, or hide recently played on the ‘My Sonos’ tab… I just chose to hide it. You might have to reset the App to do that, I’m not too sure? I’ve never chosen to use that feature ….and similarly I don’t use recent searches either, but that feature can be enabled/disabled in App Preferences. 

    Mr. T
    Mr. T
    September 18, 2023

    I have ‘recently played’ switched off and hidden anyway - maybe that’s related in some way?

     

    How did you switch it off?

    If I select edit on My Sonos it says some categories cannot be deleted and Recently Played would appear to be one such category.

    On first install of the App there is an option to enable, or hide recently played on the ‘My Sonos’ tab… I just chose to hide it. You might have to reset the App to do that, I’m not too sure? I’ve never chosen to use that feature ….and similarly I don’t use recent searches either, but that feature can be enabled/disabled in App Preferences. 

    I use the My Sonos > Recently Played section so won’t mess around trying to hide it. Was just curious as never know that was an option for it.

    I can’t see that being related to this album playback issue, but maybe one day somebody will get to the bottom of it…

      Ken_Griffiths
      Ken_Griffiths
      September 18, 2023

      I have ‘recently played’ switched off and hidden anyway - maybe that’s related in some way?

       

      How did you switch it off?

      If I select edit on My Sonos it says some categories cannot be deleted and Recently Played would appear to be one such category.

      In fact try disabling personalization services in the Sonos App Data & Privacy settings and see if that removes ‘recently played’ - note though you will lose the recently played list if you do so and have to start again.

      (edit: I’m not sure it will affect the play/shuffle buttons though either - it’s just a shot in the dark)

      Mr. T
      Mr. T
      September 18, 2023

      I have ‘recently played’ switched off and hidden anyway - maybe that’s related in some way?

       

      How did you switch it off?

      If I select edit on My Sonos it says some categories cannot be deleted and Recently Played would appear to be one such category.

      In fact try disabling personalization services in the Sonos App Data & Privacy settings and see if that removes ‘recently played’ - note though you will lose the recently played list if you do so and have to start again.

      (edit: I’m not sure it will affect the play/shuffle buttons though either - it’s just a shot in the dark)

      That just cleared it like you said. Also pop-up message confirmed that before I could proceed. It starts to populate again as soon as anything is played.

        Ken_Griffiths
        Ken_Griffiths
        September 18, 2023

        That just cleared it like you said. Also pop-up message confirmed that before I could proceed. It starts to populate again as soon as anything is played.

        Ah okay, I wasn’t sure, looks like an App reset then - but maybe leave it for now and I will see if I can reproduce the issue here at some point and will let you know, 👍

          Corry P
          Corry PAnswer
          Sonos Staff
          September 19, 2023

          Hi @GregorD 

          Welcome to the Sonos Community!

          Thanks for reporting this behaviour - we’ve noticed that the Play and Shuffle button (used to play the whole album) are missing when the Album is found with New Search.

          Please try the following as a workaround:

          • Remove the affected Amazon Music Album from My Sonos
          • Start a new search via Classic Search feature for the Album
          • Re-add the desired Album to My Sonos
          • Use the “Play” or “Shuffle” buttons, if you desire to listen to the whole album

          I hope this helps.

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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