My Sonos doesn't play whole Album

33 replies
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Hi I have several albums saved to ‘My Sonos’ which are from Amazon Music.

When I play an album, it only plays one track and does not continue to play the rest of the album.

This is basic functionality even cassette tapes could achieve in the 1980s.

Please advise how to fix this issue. Note if I search for an album in Amazon Music and play directly (do not save to My Sonos) then it does queue the rest of the album automatically.

I think a lot of customers have this issue, appreciate you fixing in the next app release.

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Corry PAnswer

Sonos Staff

Hi @GregorD

Welcome to the Sonos Community!

Thanks for reporting this behaviour - we’ve noticed that the Play and Shuffle button (used to play the whole album) are missing when the Album is found with New Search.

Please try the following as a workaround:

Remove the affected Amazon Music Album from My Sonos
Start a new search via Classic Search feature for the Album
Re-add the desired Album to My Sonos
Use the “Play” or “Shuffle” buttons, if you desire to listen to the whole album

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

Mr. T

Thanks @Corry P that fixed the issue for me as I previously added the affected albums using the New Search 👍🏼

Ken_Griffiths

Ah, that now makes sense, personally speaking, as most of the content of the ‘My Sonos’ tab in my Sonos system was probably put in place before the new search feature was released - I was wondering why I could not reproduce the reported issue.

G

GregorDAuthor

Contributor I

Thanks Corey and guys for looking into this. I followed the process and I now have the ‘Play’ album option. Also hope everyone on this thread is. Bob Dylan convert now 🙂

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