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GregorD
Contributor I
September 17, 2023
Answered

My Sonos doesn't play whole Album

Hi I have several albums saved to ‘My Sonos’ which are from Amazon Music.

When I play an album, it only plays one track and does not continue to play the rest of the album.

This is basic functionality even cassette tapes could achieve in the 1980s.

Please advise how to fix this issue. Note if I search for an album in Amazon Music and play directly (do not save to My Sonos) then it does queue the rest of the album automatically.

I think a lot of customers have this issue, appreciate you fixing in the next app release.

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    Corry P
    Corry PAnswer
    Sonos Staff
    September 19, 2023

    Hi @GregorD 

    Welcome to the Sonos Community!

    Thanks for reporting this behaviour - we’ve noticed that the Play and Shuffle button (used to play the whole album) are missing when the Album is found with New Search.

    Please try the following as a workaround:

    • Remove the affected Amazon Music Album from My Sonos
    • Start a new search via Classic Search feature for the Album
    • Re-add the desired Album to My Sonos
    • Use the “Play” or “Shuffle” buttons, if you desire to listen to the whole album

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    33 replies

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    Mr. T
    Mr. T
    September 18, 2023

    When it comes to SVC, might that depend if there is a track and album by the same name? If so maybe try the syntax “Hey Sonos, Play the album Nevermind”- which seems to work okay for me🤔?

    There is no track called Nevermind on the album, “Hey Sonos, play Nevermind” will sometimes only play Smells Like Teen Spirit which is the first track on the album. On other days, the full album will be added to the queue and play throughout. Something is broken somewhere for when it does not work.

      Ken_Griffiths
      Ken_Griffiths
      September 18, 2023

      Its all working on my iPhone too? I just checked with the same Album as you @Mr. T - S2 App version 15.7.1 - this is what I see (attached) when opening it from the My Sonos tab on an iPhone XR.

       

      Ken_Griffiths
      Ken_Griffiths
      September 18, 2023

      Weird that we are each seeing a different display - can’t say I’ve noticed the issue before. Anyhow here’s a diagnostic report from the S2 system here: 124581447

      Mr. T
      Mr. T
      September 18, 2023

      Its all working on my iPhone too? I just checked with the same Album as you @Mr. T - S2 App version 15.7.1 - this is what I see (attached) when opening it from the My Sonos tab on an iPhone XR.

       

      I’ve noticed this since the launch of SVC so covering multiple app versions since then. Using iPad Pro, iPhone 13 Pro Max and an old Samsung android phone, none of them show the play/shuffle options for the aforementioned Bob Dylan album or Nevermind.

      Ken_Griffiths
      Ken_Griffiths
      September 18, 2023

      Its all working on my iPhone too? I just checked with the same Album as you @Mr. T - S2 App version 15.7.1 - this is what I see (attached) when opening it from the My Sonos tab on an iPhone XR.

       

      I’ve noticed this since the launch of SVC so covering multiple app versions since then. Using iPad Pro, iPhone 13 Pro Max and an old Samsung android phone, none of them show the play/shuffle options for the aforementioned Bob Dylan album or Nevermind.

      Admittedly I use Alexa moreso than SVC. I’ve not noticed the play/shuffle buttons missing from albums, but will certainly keep an eye out for that, going forward. Also if I select the first, or any, track in the album list, in my case, it still loads the whole album to the selected room queue and begins playback from the track selected.

      Ken_Griffiths
      Ken_Griffiths
      September 18, 2023

      Also…I have to long press on a track within the Album list to get up the context menu to then play just the one track only - so there seems to be some differences as to how I have things working here in my controller Apps?

      ratty
      ratty
      September 18, 2023

      I’ve seen the “missing play and shuffle buttons” syndrome in the past on certain Amazon albums. I don’t recall whether this correlated with anything else though. I’m unable to repro just now when adding Blood On The Tracks to My Sonos. 

      Ken_Griffiths
      Ken_Griffiths
      September 18, 2023

      Just added the ‘Nevermind’ album to ‘My Sonos’, but that’s working here too.

      So I’m not sure what might be causing the issue in your case @Mr. T?

      Mr. T
      Mr. T
      September 18, 2023

      I don’t know what’s causing the issue for myself and the OP either @Ken_Griffiths.

      Without me doing anything, it will start working again at some point…

        Ken_Griffiths
        Ken_Griffiths
        September 18, 2023

        I’ve seen the “missing play and shuffle buttons” syndrome in the past on certain Amazon albums. I don’t recall whether this correlated with anything else though. I’m unable to repro just now when adding Blood On The Tracks to My Sonos. 

        Interesting, I have many Artists/Albums on the ‘My Sonos’ tab and at random have just selected at least a dozen+ albums and not one of them has the ‘play/shuffle’ buttons missing - might it be some kind of local security feature (vpn/firewall etc.) blocking their display, perhaps?

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