Contributor I

Question

"Music Library Settings" missing

Forum|Forum|2 years ago
May 9, 2024
109 replies
11900 views

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.

I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

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S

Sonal

Contributor I

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.

I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

I have this problem too. Pretty annoying too.

T

Tweedesk

Lyricist I

Same problem here and really baffled that sonos hasn’t issued a fix since tons of people are having the same problem. It’s not the first time (many times) there are problems following an app update. Ive spent hours trying to resolve this. For many people, their own library is their primary music source so this renders the system useless. Sonos is simply horrible - shame on sonos!!

B

bradcrerar

Contributor I

I agree, Why would Sonos not address the my library immediately.They should update the software and add the library back in!

Exterminating Angel

Avid Contributor I

So, in this thread, the first time the issue, NO, it’s not really an “issue” , it’s a FAULT.

The FAULT is that access to a system’s “Music Library” is missing from both iOS and Android apps. Yet it is present and works correctly on my Windows PC.

I’ve only just come to trying out the Sonos app on both iOS and Android devices - and, YES, they both lack an interface to my music library. Not only is the FAULT outstanding for a month, you can’t even get to accessing the music queue to clear it or select any other music unless you control it via the Windows app.

The fact that it has taken an elapsed time of (over?) 30 days for Sonos engineers to solve the problem would seem, to me, that this is a very poor management approach to what SHOULD be a major software upgrade.

Where was the test plan and regression testing (* see below)?

Sonos appear to have under-estimated the number of their customers, myself included, who use Sonos systems for their OWN music libraries.

Such an oversight will come back to bite Sonos, if not already, then pretty soon.

But this is not the first time Sonos software has fallen over, though I think it’s probably the most spectacular FAULT to date, for my use of the software.

I’m not so much angry as very disappointed that such a good product has been let down by a lack of change management.

[* Regression Testing is testing that runs after every change to ensure that the change introduces no unintended breaks]

Abuse of power comes as no surprise

S

simulated human

Lyricist I

Dear SONOS, Sorry but why can't I access the Music Library Setup?

The one thing on my mind: Streaming Services/ AI take over the internet and that make me feel so sad.

“My network got awesomeness!! ”

Please fix the local setup bugs on Android and Iphone devices.

PS: When fixing this BIG issue please make it also bigger buttons and continue supporting older IOS devices thanks. Greater Album Art / flow will be Nice.

Thanks S. H.

D

Drcain

Lyricist I

Utter *

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

M

Macpablo

Lyricist I

I updated the app and lost my music library. I was confused that the option of Music Library had also vanished, which made me think Sonos no longer supported local music libraries.

On investigation I found that the update wiped the link to my library in Manage/Music Library Settings. I retyped the link and all seems to have reconnected OK.

C

ChrisJMacdonald

Lyricist I

Yes very disappointed-Can no longer access and play any of my music form Music Library/ i-Tunes on Mac, so little point having the Sonos equipment.

The Sonos System service has deteriorated over the last few years.

When I want to listen to some music to relax, I want a service that works effectively on a regular basis- with Sonos I seem to spend hours looking for lost music files or trying to solve technical issues- hopeless,

P

PabloUK

Lyricist III

Does anyone from @Sonos actually read these forums - or their social media feeds - this has been nearly 2 months, there have been several updates to the controller app yet none that fix the problem of music libraries being lost/deleted/unable to connect. This one update renders the entire product useless. I’ve spoken to Sonos customer support for hours - no one can fix it - they said speak to mac and get them to change file sharing protocols - Mac said they couldn’t and it was an issue with the sonos app (which it clearly is). Yet 2 months after they screwed us all up with this update they haven’t fixed it. I shall continue to post on their social media platforms and advise all potential customers to steer clear… won’t help get this issue fixed but makes me feel better (for about a minute). I would like to have my music back. SONOS - SORT THIS OUT… pretty please

R

Rhonny

Prodigy III

Does anyone from @Sonos actually read these forums - or their social media feeds - this has been nearly 2 months, there have been several updates to the controller app yet none that fix the problem of music libraries being lost/deleted/unable to connect. This one update renders the entire product useless. I’ve spoken to Sonos customer support for hours - no one can fix it - they said speak to mac and get them to change file sharing protocols - Mac said they couldn’t and it was an issue with the sonos app (which it clearly is). Yet 2 months after they screwed us all up with this update they haven’t fixed it. I shall continue to post on their social media platforms and advise all potential customers to steer clear… won’t help get this issue fixed but makes me feel better (for about a minute). I would like to have my music back. SONOS - SORT THIS OUT… pretty please

Have you gone through the music library fixes that helpful folks have posted about in multiple threads these last few weeks?

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