Contributor I

Question

"Music Library Settings" missing

Forum|Forum|2 years ago
May 9, 2024
109 replies
11900 views

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.

I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

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jgatie

Does anyone from @Sonos actually read these forums - or their social media feeds - this has been nearly 2 months, there have been several updates to the controller app yet none that fix the problem of music libraries being lost/deleted/unable to connect. This one update renders the entire product useless. I’ve spoken to Sonos customer support for hours - no one can fix it - they said speak to mac and get them to change file sharing protocols - Mac said they couldn’t and it was an issue with the sonos app (which it clearly is). Yet 2 months after they screwed us all up with this update they haven’t fixed it. I shall continue to post on their social media platforms and advise all potential customers to steer clear… won’t help get this issue fixed but makes me feel better (for about a minute). I would like to have my music back. SONOS - SORT THIS OUT… pretty please

Sonos is correct, though they could be more helpful. You need to get your library shared correctly, then add it using the Mac app for Sonos, using one (sort of) trick. See this video:

After that close out and restart your mobile app. If the library doesn’t show up then, reset the mobile app and restart, choosing to connect to an existing system.

P

PabloUK

Lyricist III

Does anyone from @Sonos actually read these forums - or their social media feeds - this has been nearly 2 months, there have been several updates to the controller app yet none that fix the problem of music libraries being lost/deleted/unable to connect. This one update renders the entire product useless. I’ve spoken to Sonos customer support for hours - no one can fix it - they said speak to mac and get them to change file sharing protocols - Mac said they couldn’t and it was an issue with the sonos app (which it clearly is). Yet 2 months after they screwed us all up with this update they haven’t fixed it. I shall continue to post on their social media platforms and advise all potential customers to steer clear… won’t help get this issue fixed but makes me feel better (for about a minute). I would like to have my music back. SONOS - SORT THIS OUT… pretty please

Sonos is correct, though they could be more helpful. You need to get your library shared correctly, then add it using the Mac app for Sonos, using one (sort of) trick. See this video:

After that close out and restart your mobile app. If the library doesn’t show up then, reset the mobile app and restart, choosing to connect to an existing system.

Thank you so much this has finally worked… the only thing it has not copied across from the music file is the playlists… any ideas why when they are stored in the same file as all the other music…. Thanks again

S

Startingtopuff

Contributor I

I too have exactly the same issues. Had Sonos kit for years and been very happy until now. My music library hosted on my QNAP SAN fell out of bed recently and SONOS S1 & S2 refused to connect. A lengthy remote session with their help desk failed to resolve the issue so it was suggested by them that the QNAP SMB version was now incompatible. I have just invested in a new Terravision SAN and connection worked just fine provided I used the S2 app on my laptop. It still doesn’t work on my iPhone. What on earth are SONOS trying to do with their customer base?

D

Dax79

Lyricist III

Any update on this?

In bed recovering for back surgery with no way of getting my music on my Sonos move as my music is on my NAS.

So glad I put Sonos on evey room. Waste of money.

Long time customers are ignored.

F

flyingcircus

Lyricist III

WORKAROUND: On the Mac, at least, go into the Music app, click the red upper right broadcast/airplay icon and choose the Sonos speaker(s).

i assume/ hope for Windows its the same with iTunes or whatever modern music file player is used.

FWIW I got the NAS path established after carefully following all the file share instructions - but the App doesn’t see any music files in those folders, as it used to. Crazy. The instructions also aren’t specific as to EXACTLY which music library folder, files or library file it’s supposed to read.

Ken_Griffiths

WORKAROUND: On the Mac, at least, go into the Music app, click the red upper right broadcast/airplay icon and choose the Sonos speaker(s).

i assume/ hope for Windows its the same with iTunes or whatever modern music file player is used.

FWIW I got the NAS path established after carefully following all the file share instructions - but the App doesn’t see any music files in those folders, as it used to. Crazy. The instructions also aren’t specific as to EXACTLY which music library folder, files or library file it’s supposed to read.

The new Sonos App/system will read the files and folder in the path you have entered into the Desktop Sonos App or previous S2 App - so that’s any files (tracks/playlist) and folders, although they can now only be read using the SMBv2 (or higher) sharing protocol and using a NAS user/credentials (as necessary) that have permission to read the shared files/folders and that you added as your chosen Sonos user in the Sonos App too - assuming you’re not using an ‘everyone’ permission with no password etc.

F

flyingcircus

Lyricist III

Sonos is correct, though they could be more helpful. You need to get your library shared correctly, then add it using the Mac app for Sonos, using one (sort of) trick. See this video:

After that close out and restart your mobile app. If the library doesn’t show up then, reset the mobile app and restart, choosing to connect to an existing system.

NOTE: THIS FIX WORKS. Tested on my several year-old system, updated regularly.

E

equalizer81

Contributor II

Followed the new SMBv2 process; can see my library again in macOS app & iPhone app.

Still cannot see playlists. Trying to determine if Sonos code is looking for an .xml file still or Music app’s .musiclibrary file.

My hunch is that, using the old SMBv1 process (that’s now broken), where you could just Browse to your Music folder, it was looking for the .musiclibrary file. Now that we have to use the NAS route for SMBv2, it could be one of several filetypes.

Anyone have any ideas on it? Anyone gotten imported playlists to reappear yet?

Ken_Griffiths

Followed the new SMBv2 process; can see my library again in macOS app & iPhone app.

Still cannot see playlists. Trying to determine if Sonos code is looking for an .xml file still or Music app’s .musiclibrary file.

My hunch is that, using the old SMBv1 process (that’s now broken), where you could just Browse to your Music folder, it was looking for the .musiclibrary file. Now that we have to use the NAS route for SMBv2, it could be one of several filetypes.

Anyone have any ideas on it? Anyone gotten imported playlists to reappear yet?

According to this link - the Sonos share is looking for Library.xml. See here…

https://support.sonos.com/en-us/article/itunes-playlists-missing-from-sonos-library-on-usb-drive

I don’t use the .xml/iTunes features, but prefer to create my own *.m3u playlists instead, but maybe some others that do use it, will perhaps chime in here.

J

JimmyNJ

Lyricist I

Try using the third-party “SonosPhone” app. although basic it is much faster than the new official sonos app which is terrible. I was also able to add back my own music library in that app (interestingly enough the method also added back my “music library” under “Your Sources” in the official app (it was completely gone before with no option to add any sources beyond streaming services). The step was to download the Sonos controller for Windows -- after it downloaded, I went into “manage”, “music library settings”, and typed in the path to my NAS drive and ‘voila’ my music library showed up on the SonosPhone app AND the official Sonos app. Hope this helps someone that is looking for a way to get their local music library back on the official app (or if using the SonosPhone” app).

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