Contributor I

Question

"Music Library Settings" missing

Forum|Forum|2 years ago
May 9, 2024
109 replies
11900 views

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.

I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

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Elovarun

Trending Lyricist I

Thanks for the advice. Unfortunately I’ve no idea what smb is so will need to find out. And I’ve just had no choice but to update the app on my mac and so now I’m truly uncoupled. My house has no music tonight.

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silu

Contributor I

I cannot find my NAS with over 400 cds on and cannot see ‘your sources’. This is making me ill. I have spent thousands on this stuff since 2007. I can no longer do what I bought the stuff for. That’s got to be a breach of contract surely?

If your NAS is using SMB v1, you need to switch it to SMB v2 or v3. Sonos has dropped support for SMB v1 due to some highly publicized, yet dubious security issues that were never a threat to Sonos, but tending to security “threats” make for good PR.

My NAS is using SMBv2 & SMB v3 but I still have the issue.

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andy_1

Contributor I

I have same issue feels like someone is tinkering their end and not sure what there tinkering with?

How come none of the sonos ream has responded?

Do they have a trust pilot survey?

Almost getting to the point of looking for something else

C

CSM Brighton

Lyricist III

It’s an absolute nightmare. I’ve tried talking to someone from Sonos but cannot get through. Bank Holiday weekend and NO music. Thanks for nothing Sonos!!!

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DaveJ_1

Contributor II

I am one of those users appalled that Sonos has launched an app that is clearly not ready for use and which removes functions that many of us regard as core functions. For me local library access is one of the core functions. When I went to access Sonos on my iPad recently I found that the app had been updated to the new format, even though I had not authorised that update, and my local music library access had disappeared. After a lot of fiddling around and looking on the internet I managed to find the link to my local music library by doing the following:

Click on Edit Home at the bottom of the app window.
Move the Your Sources bar up to the top of the Edit Home window (hold the horizontal lines on the right hand side of the bar and move the bar up) and click Done.
Once I did that My Music Library appeared below TV as one of my sources. I was now able to access the library.
The music library does NOT appear in the app Search function however - hopefully that will be addressed in future updates.

I can assure Sonos that with this mess up and my experience of the contempt it showed to existing customers by bricking their speakers a couple of years ago, I will not buy any more Sonos products, especially those new headphones. Buy Sony and Bose instead.

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Elovarun

Trending Lyricist I

I am one of those users appalled that Sonos has launched an app that is clearly not ready for use and which removes functions that many of us regard as core functions. For me local library access is one of the core functions. When I went to access Sonos on my iPad recently I found that the app had been updated to the new format, even though I had not authorised that update, and my local music library access had disappeared. After a lot of fiddling around and looking on the internet I managed to find the link to my local music library by doing the following:

Click on Edit Home at the bottom of the app window.
Move the Your Sources bar up to the top of the Edit Home window (hold the horizontal lines on the right hand side of the bar and move the bar up) and click Done.
Once I did that My Music Library appeared below TV as one of my sources. I was now able to access the library.
The music library does NOT appear in the app Search function however - hopefully that will be addressed in future updates.

I can assure Sonos that with this mess up and my experience of the contempt it showed to existing customers by bricking their speakers a couple of years ago, I will not buy any more Sonos products, especially those new headphones. Buy Sony and Bose instead.

Thanks for trying DaveJ, unfortunately I cannot see ‘My Services’ anywhere. I was thinking of deleting the app and reinstalling but worried that deleted data in app might permanently lose my Sonos Playlists. I can see they are there in Sonophone which I downloaded on someone else's advice here, but cannot play without my local library.

I agree with everything else you have said and more. Losing 17 years of personally curated playlists has really upset me. I just cannot play music the way I did before and I’m just so angry with Sonos having forgiven them in 2021. I think they want to go down the pure streaming route and cut of local everything. That’s not ok is it? We have to keep fighting but thanks for the advice.

Good luck

S

silu

Contributor I

I have same issue feels like someone is tinkering their end and not sure what there tinkering with?

How come none of the sonos ream has responded?

Do they have a trust pilot survey?

Almost getting to the point of looking for something else

Hi andy-1, yes just go to trustpilot and type in SONOS under company and you will get various options about SONOS up to choose from. Some people have already listed their thoughts! Don’t forget to tick the box to let SONOS see your review!

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DaveJ_1

Contributor II

Elovarun

You need to look for “Your Sources” not “Your Services”. This is a screenshot of my iPad app:

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SilverGrey

Enthusiast I

I used to have the ‘My Sources’ area in the app, but it’s gone following the most recent update. Is there a way to add it back? I’ve reset the app, deleted and reinstalled it but it’s not showing up, on either my iPhone or iPad.

I can see ‘My Sources’ when I access my system with the web page.

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DaveJ_1

Contributor II

@SilverGrey

Is it possible that My Sources is actually present on the app, but not visible on the screen? I say this because when I first opened the new app, My Sources was at the very bottom of the screen and I had to scroll down to it. It only showed TV as a source and Music Library was not there. When I did the Edit Home sequence described in my earlier comment above, my Music Library then appeared, although for some mysterious reason the TV entry has subsequently disappeared. If you click on Edit Home do you see a bar with My Sources written on it?

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