Skip to main content
npk
Contributor I
May 9, 2024
Question

"Music Library Settings" missing

  • May 9, 2024
  • 109 replies
  • 11900 views

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.

I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    109 replies

    Show previous replies
    SilverGrey
    Enthusiast I
    May 26, 2024

    @SilverGrey

    Is it possible that My Sources is actually present on the app, but not visible on the screen? I say this because when I first opened the new app, My Sources was at the very bottom of the screen and I had to scroll down to it. It only showed TV as a source and Music Library was not there. When I did the Edit Home sequence described in my earlier comment above, my Music Library then appeared, although for some mysterious reason the TV entry has subsequently disappeared. If you click on Edit Home do you see a bar with My Sources written on it?



    ‘Your Sources’ have magically appeared but only TV is present.  I give up with this. Trying to do anything with the app in its current state isn’t good for stress levels!

      Elovarun
      Trending Lyricist I
      May 26, 2024

      Elovarun

      You need to look for “Your Sources” not “Your Services”. This is a screenshot of my iPad app:

       

      Thanks Mate, it’s not there on my app which makes me think that not only are we all being used as app testers, there must be A/B variant testing too. This is just so not acceptable. Mike

        Bumper
        Bumper
        May 26, 2024

        @SilverGrey

        Is it possible that My Sources is actually present on the app, but not visible on the screen? I say this because when I first opened the new app, My Sources was at the very bottom of the screen and I had to scroll down to it. It only showed TV as a source and Music Library was not there. When I did the Edit Home sequence described in my earlier comment above, my Music Library then appeared, although for some mysterious reason the TV entry has subsequently disappeared. If you click on Edit Home do you see a bar with My Sources written on it?



        ‘Your Sources’ have magically appeared but only TV is present.  I give up with this. Trying to do anything with the app in its current state isn’t good for stress levels!

        The TV source will probably appear when the play focus is on the room that has the tv line in. If focus is on like a play1 it won’t appear. 
         

        I have the music library issue where it comes and goes. I will have music playing but literally can’t change it because the link is gone. The new app is buggy AF, certainly feels like we are non consenting beta testers. 

        DaveJ_1
        Contributor II
        May 26, 2024

        Elovarun

        You need to look for “Your Sources” not “Your Services”. This is a screenshot of my iPad app:

         

        Thanks Mate, it’s not there on my app which makes me think that not only are we all being used as app testers, there must be A/B variant testing too. This is just so not acceptable. Mike

        Who knows what they are doing, as they certainly don’t. When you look at my screenshot the most prominent thing on it is the advert for the Sonos Roam 2. It also looks like the app was rushed out to coincide with the new headphones launch.

        If you are reading this Sonos management, users like me don’t want an app with your adverts on it, we want an app that contains the things that we were promised when we bought your expensive kit e.g.: my local music library; ability to add tracks to music queues and Play Next; alarms; playlists that work and so on.

        Anyway good look Elovarun, hopefully it will get sorted out soon - until the next app relaunch………..

          sbm74
          Lyricist I
          May 26, 2024

          My Sources popped up for 24 hours or so on the web app and has now disappeared. No sign of it at all on the app, even after the most recent update.  Another user here with a huge library on a NAS that is totally unusable. 

            ThresherUK
            Enthusiast II
            May 26, 2024

            same here. migrated to new mac mini pro and now no access to my library. Can't play my music through my computer on wifi like i used to with Sonos one speaker. What happened to this company??!!!

              Elovarun
              Trending Lyricist I
              May 26, 2024

              @SilverGrey

              Is it possible that My Sources is actually present on the app, but not visible on the screen? I say this because when I first opened the new app, My Sources was at the very bottom of the screen and I had to scroll down to it. It only showed TV as a source and Music Library was not there. When I did the Edit Home sequence described in my earlier comment above, my Music Library then appeared, although for some mysterious reason the TV entry has subsequently disappeared. If you click on Edit Home do you see a bar with My Sources written on it?



              ‘Your Sources’ have magically appeared but only TV is present.  I give up with this. Trying to do anything with the app in its current state isn’t good for stress levels!

              I think I’ve worked out my problem and it’s about the SMB 1 to 2 move. I run an old Buffalo Linkstation which I think is SMB1. It works fine always has done. But I’ve read elsewhere here that in the new update they have stopped support. No notice of course. So now it won’t connect me back to the drive (I worked out a way to do it on the Mac App). They don’t give you a helpful error message like ‘this NAS drive uses SMB1 which Sonos no longer supports’.  It just says ‘invalid’ or something like it. 

              So having obsoleted all my perfectly workable Sonos equipment 3 years ago, which I dutifully replaced at high cost to myself, they are now obsoleting tech that is nothing to do with them. So now I have to buy a new NAS drive? 

              My Son says you might as well move over to Spotify, everything is there and you can replicate your playlists. Well I don’t want to do that and it will take ages. How many of us have spent our holiday weekends sorting this shit out, raising our blood pressures and not enjoying ourselves?

              I’m am so grateful to those on this thread and across the community for the help. Sonos is now a swear word in this house.

                paul luff
                Lyricist I
                May 26, 2024

                With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.

                I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

                I have a similar problem. The music library appeared a couple of times and I could place it one the home page. I could not search it. It has now disappeared for good.  This was all in the background.  I could not update or set the library path as in the all the versions in the path.  For me it’s rendered the whole system useless. Of course no reply from Sonos

                ThresherUK
                Enthusiast II
                May 26, 2024

                That figures. I still cannot get Alexa, Spotify to work properly and I suspect they can’t either. Seems they are only interested in iOS mobile. The speaker is good when it plays but functionality is very poor now they’ve junked my music library which I liked to use as I’ve paid for it. Apparently they’ve got some headphones out now for you to buy as if the world needs Sonos Headphones. How about making the stuff that made the company actually work consistently well. I’ve pretty much resigned myself to never buying anything from these guys again. 

                  easty_e1
                  Lyricist I
                  May 27, 2024

                  Had the same issue today, added some songs to my WD My Cloud Home drive, updated the Music Library so the songs were visible on the Sonos Desktop app but when I went into the Mobile app (IPhone) couldn’t see the Library. Followed the above advice to shuffle stuff around on the Home screen and it appeared in Your Sources along with TV. Shut down the app to try again then Your Sources disappeared entirely (both TV and Music Library)! Done it again and both appeared again??

                  Have chatted with Sonos and they say the bug will be fixed in mid-June, details in this link:-

                  https://support.sonos.com/en-gb/article/the-new-sonos-app-and-future-feature-updates

                  Left them a ‘I’m very disappointed in them’ message in the post chat questionnaire (probably be ignored!).

                  Hope the above helps.

                  Show more replies
                  Terms & ConditionsAccessibility statement