Contributor I

Question

"Music Library Settings" missing

Forum|Forum|2 years ago
May 9, 2024
109 replies
11900 views

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.

I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

P

PSOBUZZ

Lyricist II

JOKE - Still not fixed. Useless systems now.

M

mgl1

Lyricist II

Me too. My Music Library has now disappeared completely and the location setting in the windows app has removed my itunes files. If I try to put them back through manage Music Library settings I get error 913. I did not pay Sonos a lot of money for my speakers so I could beta test their ‘upgrades’

Get this sorted Sonos and give us a firm assurance that future software changes will be properly tested before release not afterwards.

M

mgl1

Lyricist II

If it is true that Sonos are high handedly removing the Music LIbrary feature I will vote with my feet and never ever buy another speaker from them.

C

CSM Brighton

Lyricist III

If that is true then we have a case for Sonos to buy back all the products from us as they are removing the feature that I bought them for!!

D

Dpaulyn

Trending Lyricist I

There is a fix on this forum for “error 913”

W

Woodchip

Lyricist I

I am unable to see my NAS. I have spent about half a day checking everything. I can only conclude that the sonos app does not, no, will not allow me to connect my connect device to the NAS. The is very sad. I will not make the mistake of buying a sonos product again.

M

maxibris

Lyricist I

Like many others I have spent so much of my time over the years readjusting my system following upgrades and being driven slowly mad in the process. This latest one takes the biscuit though and I cannot understand how such a ‘Hitec’ company can continuously get it wrong to such a degree. My wife thinks I’m crazy, ‘messing about’ as she puts it and allowing them to raise my stress levels substantially and I’m starting to think she’s right. However, I love the system when it’s working and allowing me to access my years old collection of music.

I can only conclude that there is something extremely, seriously wrong with both their IT section and their customer service (which is pretty much non existent in its presence / response).

Come on Sonos, wake up, act like a proper, grown up Company and sort this out!!!!!!!!!!!

S

silu

Contributor I

All, It’s time we all placed our thoughts on a trusted review site say TrustPilot and let this company know we mean business. Just state the facts, what is affecting you and not to forget the blatant lack of response from SONOS.

E

Elovarun

Trending Lyricist I

I cannot find my NAS with over 400 cds on and cannot see ‘your sources’. This is making me ill. I have spent thousands on this stuff since 2007. I can no longer do what I bought the stuff for. That’s got to be a breach of contract surely?

jgatie

I cannot find my NAS with over 400 cds on and cannot see ‘your sources’. This is making me ill. I have spent thousands on this stuff since 2007. I can no longer do what I bought the stuff for. That’s got to be a breach of contract surely?

If your NAS is using SMB v1, you need to switch it to SMB v2 or v3. Sonos has dropped support for SMB v1 due to some highly publicized, yet dubious security issues that were never a threat to Sonos, but tending to security “threats” make for good PR.

Show more replies

Sign up

Login to the community