"Music Library Settings" missing

JOKE - Still not fixed.   Useless systems now.

Me too.  My Music Library has now disappeared completely and the location setting in the windows app has removed my itunes files. If I try to put them back through manage Music Library settings I get error 913.  I did not pay Sonos a lot of money for my speakers so I could beta test their ‘upgrades’

Get this sorted Sonos and give us a firm assurance that future software changes will be properly tested before release not afterwards.

If it is true that Sonos are high handedly removing the Music LIbrary feature I will vote with my feet and never ever buy another speaker from them.

If that is true then we have a case for Sonos to buy back all the products from us as they are removing the feature that I bought them for!!

There is a fix on this forum for “error 913”

I am unable to see my NAS. I have spent about half a day checking everything. I can only conclude that the sonos app does not, no, will not allow me to connect my connect device to the NAS. The is very sad. I will not make the mistake of buying a sonos product again.

Like many others I have spent so much of my time over the years readjusting my system following upgrades and being driven slowly mad in the process. This latest one takes the biscuit though and I cannot understand how such a ‘Hitec’ company can continuously get it wrong to such a degree. My wife thinks I’m crazy, ‘messing about’ as she puts it and allowing them to raise my stress levels substantially and I’m starting to think she’s right. However, I love the system when it’s working and allowing me to access my years old collection of music.

I can only conclude that there is something extremely, seriously wrong with both their IT section and their customer service (which is pretty much non existent in its presence / response). 
 

Come on Sonos, wake up, act like a proper, grown up Company and sort this out!!!!!!!!!!!

All, It’s time we all placed our thoughts on a trusted review site say TrustPilot and let this company know we mean business. Just state the facts, what is affecting you and not to forget the blatant lack of response from SONOS.

I cannot find my NAS with over 400 cds on and cannot see ‘your sources’. This is making me ill. I have spent thousands on this stuff since 2007. I can no longer do what I bought the stuff for. That’s got to be a breach of contract surely?

If your NAS is using SMB v1, you need to switch it to SMB v2 or v3.  Sonos has dropped support for SMB v1 due to some highly publicized, yet dubious security issues that were never a threat to Sonos, but tending to security “threats” make for good PR.