Contributor I

Question

"Music Library Settings" missing

Forum|Forum|2 years ago
May 9, 2024
109 replies
11900 views

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.

I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

R

robokitty

Enthusiast II

Bring back the S2 app! Rename if if you must, but let us use it!

S

SDF555

Lyricist II

I cannot find the music library (iPad/iPhone), even though in the Sonos support information it says that it should be under ‘manage’. I also dont see the Your Sources, only Your Services. So annoying, but there is always something up with the Sonos App., but now they have really messed it up. Fix it please!

R

Rocky.L

Lyricist I

I had this problem also, and I was able to implement a workaround by installing Sonos app on a windows pc, then I went into my music library folder, added the folder as a playlist (click the little down arrow on the folder > Add to Sonos Playlist), and suddenly on the mobile app, under "your sources" the "music library" option can be seen.

S

SDF555

Lyricist II

I dont have a windows pc. All my music is on an iMac, and I have the Sonos app. on there too, but still no option to access the music library.

N

nikkerwin

Lyricist II

Like others here, I can no longer access my music library. I could yesterday, but today - not accessible on either laptop or mobile app. I’m going to try the whole system reboot tomorrow like someone above have suggested and cross my fingers that it magically reconnects. Disturbing to hear someone else above say that Sonos is planning to phase out the music library functionality completely - wtf are they thinking? I guess this is a sign of the times where the mass market is moving to streaming services like Spotify - which still appears to work fine - and Sonos just figures they’ll leave the music library people behind. If they do drop the music library functionality, then they’ve lost me and I’ll suck it up and replace my home network over time. In the interim, it’s back to CDs for me.

Logged on one day and my app was updated to a wholly unsatisfying , badly formatted app that suddenly has lost access to my Music Library. Lucky I kept my 1000+ CD’s and hi-fi. I shall have to get it out of the loft and throw the Sonos gear in the bin. I can also not load the Sonos app on my App, it gets an error but does not tell me what the error is!! SO I can do nothing with that. This is not the first time - last time they upgraded their app and it was not backward compatible with the iPad app which I could nob longer update because Apple say the hardware is too old. Basically they are driving us all down the streaming route and in a way that means we have to upgrade hardware every few years. SONOS are in the pockets of all the greedy streaming services and hardware providers.

N

nikkerwin

Lyricist II

How is it possible that no one from Sonos is answering all these questions? What kind of customer care is this?

I wonder whether we can ask Sonos to reimburse us all for the products that we cannot no longer use - as they have removed functions for music library. It’s the only reason I went with Sonos products!!

Absolutely agree, My Sonos products are useless now. Reverting to old school Hifi separates. SONOS are extremely quiet on their mess up.

P

PSOBUZZ

Lyricist II

What is going on, no music library. Well done sonos and nobody to speak to.

WHAT A JOKE OF A COMPANY. THANKS FOR MAKING EXPENSIVE PAPER WEIGHTS

N

nikkerwin

Lyricist II

Thought I would go to “Contact us” and there 24x7 chat line has no operatives available - not 24x7 then is it!

Then I noticed “Contact the CEO” , so I sent the CEO an email about their new reduction in functionality.

I suggest everyone on here should do similar, as they are ignoring these posts.

To save you looking - ceo@sonos.com

M

MrBucket

Lyricist II

my library appears at the bottom sometimes, and sometimes it doesn’t. seems kind of random?

But for sure there seems to be no way to re-index. Thank goodness I still have the old controller on my PC!

I’ve also go the controller on my PC but guess what? Under my music sources there’s no library but there is an option to “update now”. So, given I can’t see my music library do I roll the dice and update and cross my fingers that my library magically appears??? I guess I’ve got nothing to lose….

C

CSM Brighton

Lyricist III

my library appears at the bottom sometimes, and sometimes it doesn’t. seems kind of random?

But for sure there seems to be no way to re-index. Thank goodness I still have the old controller on my PC!

I’ve also go the controller on my PC but guess what? Under my music sources there’s no library but there is an option to “update now”. So, given I can’t see my music library do I roll the dice and update and cross my fingers that my library magically appears??? I guess I’ve got nothing to lose….

Hi I tried that and guess what it won’t see my music library. Message about permissions!!

Show more replies

Sign up

Login to the community