Contributor I

Question

"Music Library Settings" missing

Forum|Forum|2 years ago
May 9, 2024
109 replies
11900 views

With the new app, I can’t access my music at all. According to the Sonos support pages, you add your music library by going to “Manage” and then “Music Library Settings”. But in my app, there is no Music Library Settings on that page, only Content Services.

I called Sonos support, and they told me that some people are missing that setting, and this is something they’re working on (and they couldn’t say how long that would take). But the lady I talked to didn’t really seem to know what she was talking about. I haven’t found anybody else reporting this problem. Everybody is talking about all the missing features, but nobody mentions not even being able to access your music through the app. Is somebody else experiencing this?

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G

GustoABQ

Lyricist I

Same problem with IOS app. Since the library’s on a cloud drive, I can start playing on my computer and then control it with my iPhone (volume, start/pause, etc.). I do agree with the sentiment--some of us paid a lot of money to set up our home system and it’s painful for Sonos to keep sunsetting capabilities that we used to make it what we wanted.

A

AmbreT

Contributor I

Music library empty on my laptop and of course both mobile devices. I agree with the writer who recommended that we have the choice of not updating. I will obviously invest in a stand alone speaker that I can play my library of music to. This company has repeatedly let me down. I just joined this online forum to finally express my complete disappointment with this method of listening to music. I have a music library that I want to listen to and apparently SONOS is now working on removing this facility entirely. Very disappointing. I’m off to express the same sentiments here in a complaints space (if they have one) and then wherever I can find online to warn other potential users. Every time I go to use this app I have to wait while it downloads new software and then wait to see what new lack of service awaits me afterwards. Very dissatisfied customer.

M

MrBucket

Lyricist II

Like others here, I can no longer access my music library. I could yesterday, but today - not accessible on either laptop or mobile app. I’m going to try the whole system reboot tomorrow like someone above have suggested and cross my fingers that it magically reconnects. Disturbing to hear someone else above say that Sonos is planning to phase out the music library functionality completely - wtf are they thinking? I guess this is a sign of the times where the mass market is moving to streaming services like Spotify - which still appears to work fine - and Sonos just figures they’ll leave the music library people behind. If they do drop the music library functionality, then they’ve lost me and I’ll suck it up and replace my home network over time. In the interim, it’s back to CDs for me.

O

Old Bloke

Contributor I

Like many others I updated the app and Sonos has “lost” my music and the option to add my iMac as a source is just not there. Yesterday it was fine, today it’s gone. Deleted the app several times but no improvement. Re booted both my Beam & Era100 - nothing. Will try to speak to a human being at Sonos, but not hopeful as it seems others have tried. On a separate issue, just a heads up. When setting up the ERA100 just now I kept getting a message about “one of your mobile devices is using AirPlay...”. This stops the set up. After several tries I realised the the “mobile device” were my hearing aids. Being Bluetooth compatible they connect to my iPad & iPhone - sometimes useful. If you get this message switch your hearing aids first.

J

JohnnieK

Lyricist I

Unfortunately, I’ve got the same issue! I’ve been a SONOS supporter since the early 2000’s, but the new app is total garbage! Where’s the collaboration with your customers? Who told you they needed a new app, because I’m pretty sure that most would prefer the old S2 app back. At least it worked! I use ROON to manage my library and several endpoints that I have throughout our home, but sometimes, I just want to quickly select a track using the SONOS app. Too bad that I can’t do that any longer, and from the sounds of things, I’m not alone. The components are great, but not when the can’t be controlled. It’s time that SONOS starts to listen to their customers!

A

Anonymous

SONOS DEVELOPERS DO NOT KNOW HOW TO CREATE A WELL FUNCTIONING APP TO CONTROL THE SYSTEM, OR THEY JUST DON’T CARE BECAUSE SONOS IS [PROBABLY] HEADING TO BE A PAY FOR STREAMING A SERVICE OF THEIR OWN ACCORD.

and it’s no coincidence that May 28 is launch date for their first branded headset. They are grooming clients to stay on for their terms, for profit, with fewer and fewer options. They have no respect for the clients.

A

Anonymous

Like others here, I can no longer access my music library. I could yesterday, but today - not accessible on either laptop or mobile app. I’m going to try the whole system reboot tomorrow like someone above have suggested and cross my fingers that it magically reconnects. Disturbing to hear someone else above say that Sonos is planning to phase out the music library functionality completely - wtf are they thinking? I guess this is a sign of the times where the mass market is moving to streaming services like Spotify - which still appears to work fine - and Sonos just figures they’ll leave the music library people behind. If they do drop the music library functionality, then they’ve lost me and I’ll suck it up and replace my home network over time. In the interim, it’s back to CDs for me.

see my other reply to the originator of this thread… that’s wtf they are thinking. CEO Patrick Spence and the the following, should be held to liable for wilful & intended deceit … or read at best from the less emotionally angry perspective, deceit, lack of transparency, and accountability :

Diane Roberts, Senior Director of Software Development
Kate Wojogbe, Senior Director of User Experience
Tucker Severson, Director of Product Management

R

robokitty

Enthusiast II

my library appears at the bottom sometimes, and sometimes it doesn’t. seems kind of random?

But for sure there seems to be no way to re-index. Thank goodness I still have the old controller on my PC!

S

ssalis

Lyricist I

How is it possible that no one from Sonos is answering all these questions? What kind of customer care is this?

C

CSM Brighton

Lyricist III

How is it possible that no one from Sonos is answering all these questions? What kind of customer care is this?

I wonder whether we can ask Sonos to reimburse us all for the products that we cannot no longer use - as they have removed functions for music library. It’s the only reason I went with Sonos products!!

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and it’s no coincidence that May 28 is launch date for their first branded headset. They are grooming clients to stay on for their terms, for profit, with fewer and fewer options. They have no respect for the clients.

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