Music Library Compilation Issue under new 16.3 Firmware

Can you let the team know that they have moved from an “occasional problem” for a few to a “permanent problem” for a large group of users.

I and many others have suffered & continue to suffer the fragmented compilation album issue and yet I never once encountered the problem you describe above.  To my mind they chose a fix for a rare problem and created a worse and more obvious problem for a large group of users.   

Not the right choice in my opinion.

Perhaps they could roll back the update whilst they think of a better solution ? 

Hi @Editor

Well, the issue is that before, there was no way to resolve the issue of albums being mistaken for or combined with other albums. There is a way for you to resolve what is happening now - to add Album Artists tags to your media. The tag is there, and in my mind, that is because it is felt that it should be used if needed. It is needed for compilation albums.

To put it another way, I think it very unlikely that it will be changed again.

I have changed the tags and sometimes it fixes the problem. Other times it doesn’t. I am not a Sonos hobbyist. It is a faulty tool, the operation of which has been altered to make it nearly useless to me. This either needs to be fixed or Sonos needs to send refunds.

Which software tool did you use to change the relevant tags?

Hi ​@HJ Bernstein 

I am sorry to hear that you are still having a problem, but such a description is not sufficient in detail enough for us to bring to the attention of the developers. All I can suggest is that you call in and demonstrate your issue so that it can be understood and documented.

Refunds are available to those products within the Money Back Guarantee period, and only to those users who bought direct from Sonos.com. You can start the process at www.sonos.com/mbg.

I hope this helps.

I changed them manually. As I said, I am not a Sonos hobbyist and while I am coming to understand that my ITunes library can be changed, I haven’t found explanations/instructions that I would be confident following without fear of making things worse. There were also warnings from Cory earlier about waiting rather than making alternations that might not be compatible with whatever solution they came up. I do appreciate the folks on this thread. Hours on hold waiting in the Sonos queue are an experience I do not like repeating.  I don’t know if they do callbacks again, but for a while they didn’t. 

The more I hear from Sonos, the angrier I get. I will call in when time allows.

Sorry, but omg… what do you think!? 
Sonos music library isn’t a magic trashcan to put in all your untagged music files from all over the net. 
You need well tagged files to get it work like a charm. 
If it worked somehow in the past without tagging such accurately, it might have been a lucky situation. 
But just shouting out loudly „it has to work“ without knowing or ignoring the needs for that imo is like a little kid stamping feet on the ground. 
Good luck finding that magic tool… 

Just my 2 cents…

None of it came from the net. It was all loaded into Itunes from CD’s. In the few cases where there was a problem, it was easily solved by changing the tags to match. I didn’t intend to buy a audio engineering project. It worked as planned. Now it doesn’t. We were told not retag, now we are told retagging is the only thing that will restore the compilation function. Bluesound works.

You might want to consider the freeware app Mp3tag. Works like a charm.