Prodigy I

Answered

Music Library Compilation Issue under new 16.3 Firmware

Forum|Forum|2 years ago
July 16, 2024
240 replies
12063 views

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.
I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.
Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.
Just an example shown below...

Does anyone else have this issue?
Ross.

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Best answer by Corry P

Hi @rosswells127 et al

I have an update regarding this behaviour.

It is (now) expected behaviour that if you have a compilation album with no Album Artist metadata tagged on an S2 system, it will appear in the album list multiple times. To resolve this issue, please tag all tracks in the album with an Album Artist - if there is no single artist, please tag each track in the album with “Various Artists”. Once an album has a Album Artist tag, it will no longer appear as duplicates in the Album container list.

I hope this helps.

Edit: This thread was automatically closed due to inactivity. I have reopened it.

Show previous replies

I

Ian_S

Prodigy III

In sheer frustration I have given up, apart from my Sonos Beam, which we use on our TV, I’ve switched everything else off, I’m not wasting electric on Sonos rubbish while it’s like this.

Just by chance my hi-fi amplifier failed, so I took the opportunity to by a Marantz PM7000N which happily streams radio and plays my music collection from my NAS drive. The apps a bit clunky, but it works.

Not sure I’ll ever trust Sonos again after this debacle.

I’m pretty much resigned to using my Fives, Playbar and Sub as a pimped out home theater setup. Talk about overkill. To play music off of my NAS drive, I use Sonophone. Aside from not having the bells and whistles, it does what it’s intended to do.

I’ve been looking at a Marantz setup in the event Sonos frustrates me into 2025. In the 70s and 80s I used to drool over having a Marantz sound system. I suppose better late than never at this point as everything but my Fives were purchased in 2014. That Playbar and Sub are still great and I had no incentive of selling or gifting them… until the ill-fated app was foisted upon us.

If you’re going to drool, do it properly and go Naim … 😉

S

SlamDesi

Renowned Enthusiast II

In sheer frustration I have given up, apart from my Sonos Beam, which we use on our TV, I’ve switched everything else off, I’m not wasting electric on Sonos rubbish while it’s like this.

Just by chance my hi-fi amplifier failed, so I took the opportunity to by a Marantz PM7000N which happily streams radio and plays my music collection from my NAS drive. The apps a bit clunky, but it works.

Not sure I’ll ever trust Sonos again after this debacle.

I’m pretty much resigned to using my Fives, Playbar and Sub as a pimped out home theater setup. Talk about overkill. To play music off of my NAS drive, I use Sonophone. Aside from not having the bells and whistles, it does what it’s intended to do.

I’ve been looking at a Marantz setup in the event Sonos frustrates me into 2025. In the 70s and 80s I used to drool over having a Marantz sound system. I suppose better late than never at this point as everything but my Fives were purchased in 2014. That Playbar and Sub are still great and I had no incentive of selling or gifting them… until the ill-fated app was foisted upon us.

If you’re going to drool, do it properly and go Naim … 😉

HA! Good one, Ian. I just looked up NAIM on Crutchfield and, if I bought that, my wife would neuter me. Again! $$$$ She’s pretty miffed that my Fives are only a bit over a year old and has to listen to me vent over the “troubled” app.

P

PerA

Collaborator I

Same problem here. Just when I actually thought my Sonos system is back to performing well it broke with this multiple album problem. I have (30) identical albums with Christmas songs and all of them are empty…

I

Ian_S

Prodigy III

Have you been naughty this year? 😜

sigh

Prodigy II

In sheer frustration I have given up, apart from my Sonos Beam, which we use on our TV, I’ve switched everything else off, I’m not wasting electric on Sonos rubbish while it’s like this.

Just by chance my hi-fi amplifier failed, so I took the opportunity to by a Marantz PM7000N which happily streams radio and plays my music collection from my NAS drive. The apps a bit clunky, but it works.

Not sure I’ll ever trust Sonos again after this debacle.

I’m pretty much resigned to using my Fives, Playbar and Sub as a pimped out home theater setup. Talk about overkill. To play music off of my NAS drive, I use Sonophone. Aside from not having the bells and whistles, it does what it’s intended to do.

I’ve been looking at a Marantz setup in the event Sonos frustrates me into 2025. In the 70s and 80s I used to drool over having a Marantz sound system. I suppose better late than never at this point as everything but my Fives were purchased in 2014. That Playbar and Sub are still great and I had no incentive of selling or gifting them… until the ill-fated app was foisted upon us.

If you’re going to drool, do it properly and go Naim … 😉

HA! Good one, Ian. I just looked up NAIM on Crutchfield and, if I bought that, my wife would neuter me. Again! $$$$ She’s pretty miffed that my Fives are only a bit over a year old and has to listen to me vent over the “troubled” app.

Not sure about US pricing, but in the UK the Naim mu-so 2 speakers aren’t that eye watering for the smaller Qb Cube in comparison.

Linn and their Openhome system on the other hand 😂😱😰

I

Ian_S

Prodigy III

Sonos - for people who use local libraries this is a pretty important issue and for there still to be no ETA when you broke it fixing something else is pretty poor. It’s not even mentioned in your Trello board… How did it pass the most basic regression test, or does it just show there isn’t any?

😠

rosswells127Author

Prodigy I

Sonos - for people who use local libraries this is a pretty important issue and for there still to be no ETA when you broke it fixing something else is pretty poor. It’s not even mentioned in your Trello board… How did it pass the most basic regression test, or does it just show there isn’t any?

😠

@Corry P
I totally agree with @Ian_S. This issue was created with a firmware update many weeks ago and it would be good to know that Sonos intend to fix the issue in a timely manner.
Being that it is missing from the Trello Board can you please confirm that this issue is going to be fixed or do we have to head down the path of playing around with the metadata for our music libraries to try and work around this issue - which wouldn’t be a small undertaking for those of us that have large music libraries.

Ross.

N

ninjabob

Chromatic Producer I

Likewise - surely this is an easy fix.

busy trying to edit the queue

sigh

Prodigy II

The trello board is titled as app improvement and bug fixing, so I doubt there will be anything firmware specific showing up on it. As ever the firmware side is like a black hole with no information or release notes.

@rosswells127 I’d be very reluctant to retag things because what’s the odds if/when it is fixed you’ll need to redo it all again? 😣

@Ian_S agree, have to wonder what the test suite covers. Surely they are using the existing test suite and extending/changing tests as the firmware changes. Automated tests for something as basic as metadata checks when making calls to the firmware catalogue server should already exist.

@ninjabob in theory, but it depends what other code changes it was rolled into and whether undoing the metadata extraction/catalogue server code change means those changes will break.

My feeling is there are other issues within the firmware affecting even more people that are taking higher priority.

Corry P

Sonos Staff

Hi @sigh

This issue will be getting addressed - I recommend that you do not alter your metadata (unless you are willing to change it back again too).

You are correct - it is not related to the new app, so no app update will address it, and it’s not showing on the trello board as a result. This will take a player firmware update to address - work is being done, but I cannot give you an ETA presently.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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