music library after latest app update

I have downloaded earlier SONOS version from Download Sonos APKs for Android - APKMirror. Uninstalled May 7 version, installed March 2024 version. Also make sure to uncheck Auto-update in Google play SONOS app otherwise the black icon will be back next morning. 

Another way is to restore your Android phone from backup if you did backups. Just select Apps in backup options, so your other data will not be affected.

WARNING!  

After 2 hours and 22 minutes with a tier 1 tech-no resolution. Escalated to tier 2-not currently available-will email Me with call back time.

So, I downloaded the $2.99 SonoPhone App. It has functionality to add and manipulate all My Library Playlists, etc. BUT! I updated My speakers at the request of Sonos this Morning (5/14). This took 3 tries to get all the Speakers updated. 

Since that update, the Sonos link to My Music library store on My iMac Studio was severed. I can no longer play any Music from My Music Library even when using the old App on a back iPad I have. Same goes for the SonoPhone App-it can add the Playlists, etc. but they are in that unplayable .m4a format. 

This is rough, My whole House is Sonos as well as My Business-7 large Subs, Arc, Beam, Playbar, Amp, 2 Era 300s, Era 100, and countless more 3s and 1s. And, I can currently only play Radio Stations?!?! 

Any Lawyers on here?

Class Action?

In case it is useful, after waiting on hold this morning for 70 minutes, a pleasant Sonos tech support rep told me after checking that they plan to push out a fix for this mid-June.  She said this hasn’t even been the main problem being reported with this disastrous new app, also mentioning failures to connect new equipment and initiate new services.  She even told me that her own music library is now inaccessible so she’s waiting alongside the rest of us.

I hope some of you might find my update about this disastrous launch useful and if you find a workaround (excluding third-party apps) please leave it here! 

Same problem for me too. The new app has just made £1000 worth of equipment unusable. Would anyone like to buy some really dumb smart speakers?

Diese App bzw die Upgrades haben alles kaputt gemacht. Playlists und vor allem alle Links zu lokalen Musikbibliotheken sind nicht mehr nutzbar.

Welcher Programmierer denkt sich so etwas aus und wann gibt es eine korrektur?

Moderator Note - Translation by Google:

This app or the upgrades broke everything. Playlists and especially all links to local music libraries are no longer usable.

Which programmer thinks of something like this and when will there be a correction?

Hi, I have the same problem, sadly updated the app automatically and now no access to my music library on a server.  Have waited ages and l stilno access to music server and unable to work out how to roll back to previous version.  Sonos tech support needs to resolve the issue. 

Julian 

Adding a comment to express extensive customer dissatisfaction. I have thousands of local music files that I used in the library feature. Not everyone wants to listen to streaming music where you are forced to listen to some stuff an algorithm selects. Please allow my to access my library and simplify the app.

Hey all, I just installed the Sonos controller app on my Windows 11 PC, as I was trying to add my music folder to the Sonos library under “Music Library Settings”, the message “Unable to add the shared folder xxx to your music library  (913)” popped up.

Could anyone help explain what’s this about?

Thanks!

Have suffered the same problems since the App update as so many other posts.

Eventually with the assistance of Sonos technical help, have my system back up and running, it took nearly 2 hours over the phone to get it sorted. I knew there were bigger issues as the wait time to speak to Sonos was over 2 hours, in the past it's been about 5 minutes!

Lots of problems and connectivity issues and all since the App update.

Have lost the ability to use BBC radio stations which we used a lot, hopefully a fix will be updated soon for all these issues. Sonos is still a brilliant product and it's such a shame they have developed this updated application without proper testing before releasing it on the wider forum.

Sonos, sort this or you will have a mass loss of users, currently the service is far from what it was previously.