music library after latest app update

At this time I can at least access my music library from my Sonos app on my PC.  But APK Mirror is looking like the right solution for our four android devices which is what we use for our primary control of our Sonos network throughout our house and garage.

Again…since Sonos acknowledges so many bugs in this new app, why not have the dignity and grace to say, We screwed this one up loyal users, we will roll back to a previous version until we fix this thing.

And an apology would be nice.

The new controller app becomes unusable if your internet connection goes down. This was not the case with the previous app ver 16.1

The iOS app takes 45 sec to 1 minute after each tap before the next screen populates. ie click on “Music Library” and wait 45 to 60 secs for the Artists, Albums etc menu to appear. Click “Artists” and wait 45 to 60 secs for the Artist list to appear. Click on an Artist and wait 45 to 60 secs for the Albums to appear. Click on an Album, wait 45 to 60 secs for the track list to appear. Click Play and the album plays instantly.

The new android app never displays the Artist, Album etc menu after tapping “Music Library”. It just spins.

As soon as the internet connection comes back up, the iOS app works again without the long delays. The android app will again let you select from the Music Library menu.

This problem does not happen with ver 16.1 on iOS or android. They continue to work ok with the local Music Library without an internet connection.

I discovered this today when my internet went down for 4 hours.

after updating sonos on my laptop my music library was gone. I tried to add it back and got an access denied mesage

New Sonos App doesn’t allow me to access my Library. I have a huge number of purchased music that I cannot access. Can this be corrected in future updates

 No search option for NAS library in new app! Important search option is missing. Please help or fix the issue. See a lot off complaints on this crucial missing feature in the new app!!!

The May 2024 Sonos App update is a disaster. 1. For many of my albums it will not allow playing. Strangely, it shows up with ALL for an artist, and I can play that. But 6 Enya or Angela Hewitt albums in a row is not wanted. 2. No numbers associated with volume. Very aggravating. 3. Cannot easily put a favourite on the front screen - at least they won’t work. How could Sonos release, at least for Mac, such a horrible, glitchy and downgraded app and experience.

Does anybody know if Sonos is going to restore our access to I-Tunes libraries? The reps are so vague and unhelpful.  It took over an hour to get through to Sonos on May 13, as I'm sure everyone is calling on to complain about this crappy update.

It's completely unclear to me how a large company could screw up an app release this badly. You have removed substantial amounts of functionality and access to music. Who asked you to do this? What about the users who have thousands of dollars of Sonos equipment and now you're acting as if it doesn't matter that we can't play any of our own music from our own network servers? It's amateur hour at Sonos.

Ditto with everyone else - cannot access any music.  Tried installing app from their website on a different computer but with the same result. I searched on the company technical help page but there is no facility to free text a problem with a technician. Considering the price of their products their assistance with problems is appalling. Like the rest of you I can only wait to see if my music folders reappear, or they realise they have dropped a large bo””ock and repair the damage pronto. 

Yet another unhappy Customer. I have invested well over $20K (US) in Sonos over the many years. I was fine replacing 6 original Play 5s at discounted prices because the new speakers were even better. I only use My Music Library stored on My Mac as a source for My extensive system (Personal and Business). I am currently on hold for Sonos Tech support….if that fails, I will try the SonoPhone App.

I have recommended Sonos to countless Friends and Clients...this is an embarrassing unprofessional App update.  I would return to a completely satisfied Customer if the Old App came back...