Contributor I

Answered

music library after latest app update

Forum|Forum|2 years ago
May 7, 2024
851 replies
51367 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

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FozzyB

Lyricist III

I have reverted to using Roon to control my Sonos devices . It has no issues indexing my library. What a shame I'm having to use a third party application to do the job of the Sonos app.

Like the previous poster I have no interest in spending my precious time debugging network issues and network share bugs on this app.

G

GC9000

Enthusiast II

After many weeks “without” the SONOS that I want and originally had, I’m fed-up of reading the abject rubbish emanating from SONOS about getting things fixed after THEY broke it so …..

Let’s ‘cut to the chase’, SONOS is no longer what I signed up for and I’m “terrified” of making further ‘upgrade’(?!) mistakes that ultimately lead to me losing all usability of features that I actually want, specifically MY library of music.

My first purchase of any SONOS products goes back to the years before the Sonos app! I still have their original ‘remote control’ which of course is no longer functional, something that I’m truly concerned is where the rest of my Sonos components are headed.

Currently I have a mixture of my older (original) components as well as 3 newer components, the latest being the SONOS Roam. My ‘older components’ can still access MY library (as they’ve always done) via the S1 app but the ‘newer components’ are (supposedly) linked via the S2 app although not able to access MY library even if I try to use the ‘identical pathway’ as used via S1 !?!

Many years ago my original SONOS set-up involved a straightforward link to a newly purchased WD NAS-drive and I don’t recollect any difficulties with either my phone (Android) app or the NAS drive. I’ve since updated my (Android) phone several times and have added a newer NAS-drive (BUFFALO link station 210) all without difficulty even though I’m not particularly technically minded. So why have SONOS ‘abandoned me’ to the current uncertainty and why am I being expected to address issues like “if the NAS has a min/max setting for the SMB protocol and you perhaps have set the minimum to SMBv1 and maximum to SMBv3 (as an example) then perhaps see if setting both to the same protocol version might resolve your issue - try SMBv2 for both as that’s fairly compatible with most things.” I’m no technophobe BUT WTF?!

What I’d like now is to continue using my SONOS components via the (Android & Windows laptop) S1-app with MY LIBRARY. As such I’d like to be able to ‘downgrade’ S2 to S1 any components that are able to function in that environment, then I’d sell any “non-downgradeable” components. Unfortunately, it seems that to do anything (new) like ‘add a new component’ via the S1-app, I’m required to ‘upgrade’ the app which I’m guessing will result in me losing MY library ….. “catch-22”. Are SONOS prepared to give a straightforward (safe method) to achieve this??

Hello Jim600

I’ve read a lot of new posts on this subject in the past few days. I’m sick and tired of SONOS now and like you have been a customer since the start. My NAS no longer works along with my entire system. I can’t even reliably stream Apple Music or Spotify (my backup solution to having NO MUSIC in the house). I’m at a loss as to how the senior staff at SONOS can still be in their employ. Broken promises and a piles of very expensive worthless junk!

Sadly I have now purchased an entire new system from another well known company. I can’t find a way to connect my extensive library to the new system yet but at least I have music in the house again without the infuriating frustration of SONOS and their broken kit and promises (angry now)

Best of luck, GC

I

ian02054

Enthusiast II

I took have abandoned Sonos like they a abandoned me.... Moved to the LMS media server, and the squeezer app for Android.....all works fine on my old Sonos speakers (play1's and play 3's ..four of them). Works great for my local library, and better radio sites than I got on Sonos. Got a $25 raspberry pi to act as the media server, but worth it given the pain of dealing with Sonos now. I was another very loyal customer, and used to rave about my setup....now I warn people off.

ninja2

Avid Contributor III

Let’s ‘cut to the chase …

Jim, maybe I can give you a little hope. I also use Android/Windows/NAS based SONOS and I too experienced all the deteriotations in the SONOS App & services over recent months.

** BUT** now it is OK. As mentioned in my posts above, about 2 weeks ago, after the SONOS app was updated (again), I was able to reconnect to my Music Library using the SONOS Controller on one of my PC’s and basically it’s all working pretty much “as it was”. Maybe ou just need to discconnect reconnect your library.

If you don’t succeed contact SONOS help staff direct. They are usually pretty good, once you make contact.

Ken_Griffiths

I took have abandoned Sonos like they an abandoned me.... Moved to the LMS media server, and the squeezer app for Android.....all works fine on my old Sonos speakers (play1's and play 3's ..four of them). Works great for my local library, and better radio sites than I got on Sonos. Got a $25 raspberry pi to act as the media server, but worth it given the pain of dealing with Sonos now. I was another very loyal customer, and used to rave about my setup....now I warn people off.

I hung on and that saved me spending ANY money, as the new Sonos App and library are working just fine here with the latest Sonosupdate to play my own locally held music. As per attached.

There’s only one issue I’m seeing with the display of compilation albums, but that’s in the pipeline to be fixed, plus I can use AirPlay to stream those, or access them via iCloud, Plex in the Sonos App anyway.

V

VeryFrustratedSunos

Trending Lyricist I

My Sonos standalone controller for my laptop stopped working two days ago. Says the system is there but won’t connect. I’m running Windows 11. Oddly enough I have an older laptop here running Win10 that I was setting up as a media centre and decided to install the Sonos 2 controller and it worked straight away. My android phone app is also working fine. Most frustrating as I have to use the web app now, which I don’t like.

C

ChasteB

Lyricist III

I took have abandoned Sonos like they an abandoned me.... Moved to the LMS media server, and the squeezer app for Android.....all works fine on my old Sonos speakers (play1's and play 3's ..four of them). Works great for my local library, and better radio sites than I got on Sonos. Got a $25 raspberry pi to act as the media server, but worth it given the pain of dealing with Sonos now. I was another very loyal customer, and used to rave about my setup....now I warn people off.

I hung on and that saved me spending ANY money, as the new Sonos App and library are working just fine here with the latest Sonosupdate to play my own locally held music. As per attached.

There’s only one issue I’m seeing with the display of compilation albums, but that’s in the pipeline to be fixed, plus I can use AirPlay to stream those, or access them via iCloud, Plex in the Sonos App anyway.

That’s cool how does iCloud work with your system?

K

Klaus18

Lyricist I

It doesnt work , it will Not work and there will be no fix in the Future to work.

even they offer Good speaker they offer the worst Service, servicequality and Support

Not worth any penny

I

ian02054

Enthusiast II

I took have abandoned Sonos like they an abandoned me.... Moved to the LMS media server, and the squeezer app for Android.....all works fine on my old Sonos speakers (play1's and play 3's ..four of them). Works great for my local library, and better radio sites than I got on Sonos. Got a $25 raspberry pi to act as the media server, but worth it given the pain of dealing with Sonos now. I was another very loyal customer, and used to rave about my setup....now I warn people off.

I hung on and that saved me spending ANY money, as the new Sonos App and library are working just fine here with the latest Sonosupdate to play my own locally held music. As per attached.

There’s only one issue I’m seeing with the display of compilation albums, but that’s in the pipeline to be fixed, plus I can use AirPlay to stream those, or access them via iCloud, Plex in the Sonos App anyway.

That’s cool how does iCloud work with your system?

Glad it's working for you now..I should have clarified, I didn't NEED to spend the $25, I originally ran LMS on my mac at no cost..I just chose to go that route as I wanted some separation. For me it was a trust thing, LMS is open source, and updates don't get pushed out to me, I choose when to update, and can always roll back if I needed to. Despite the Sonos promises of not making this mistake again, I moved over before that was all said, as I was seeing no response from them, and wanted to get running again. But glad it is working for some

F

FozzyB

Lyricist III

Here is the issue with my library; all of my CDs were ripped using dBPowerAmp on the same settings. Initially as WAV and then batched converted to FLAC. The files are grouped into sub folders - A to C, D to F, G to I etc.

I can add the share for A to C and D to F, but not G to I or V to Z. No information on what fails or why - the error message is meaningless.

At one point I split down the folders further and further to increase the scope of what Sonos could index, adding shares piecemeal. But when I add a new file and try to run a full reindex it falls over.

HEOS indexes the share, Roon indexes the share - Sonos - nah and with no information on why.

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