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Marcovangennip
Contributor I
May 7, 2024
Answered

music library after latest app update

  • May 7, 2024
  • 851 replies
  • 51368 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

 

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

 

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    Best answer by aitchgf

    Hi mvosloo

    Thanks for the response tip, will try it our and see how I get on!

    851 replies

    Show previous replies
    Kos
    Enthusiast II
    October 3, 2024

    My local library (6,000 albums on a NAS) has two issues with Sonos: 1) Compilations don’t work at all (as documented in a long thread elsewhere in the community) and 2) the library often disappears, only reappearing after closing and reopening the app. Needless to say, neither of these problems occurred in the 15 years I used earlier apps and controller.

    Just a suggestion, if the NAS has a min/max setting for the SMB protocol and you perhaps have set the minimum to SMBv1 and maximum to SMBv3 (as an example) then perhaps see if setting both to the same protocol version might resolve your issue - try SMBv2 for both as that’s fairly compatible with most things.

    Hope that solves the issue for you. 👍

    As seen in the other thread ‘1’ is a tag thing admitted by Sonos… ‘they are working on it’. 2 … hm… my NAS is to old😜 

    Kos
      FozzyB
      Lyricist III
      October 3, 2024

      I just reran the indexing via the app and now I have no music in my library.  Nothing . Even when I go to the folder view.  It's just rubbish.  Even Denon’s horrible HEOS app indexes this network share without issue.

        GuilleM
        Lyricist III
        October 3, 2024

        I know your frustration, I have a huge library too.

         

        Compilations don’t work, that is true. In my case I have a few, so I renamed the artist tags to VA and that worked fine.

         

        I know is not the ideal, but it is a temporary solution. It will solved.

        HoddyRP
        Trending Lyricist I
        October 3, 2024

        what is the story now please, can anyone use their own music libraries, as in how they were, cos I am not sure i understand the jargon on workarounds. My sonos app on my phone  seems to have managed to go one step further and lost everything now, is it time to give up, any suggestions of other ways to play my music through my sonos speakers without the app ?

         

          jgatie
          jgatie
          October 3, 2024

          what is the story now please, can anyone use their own music libraries, as in how they were, cos I am not sure i understand the jargon on workarounds. My sonos app on my phone  seems to have managed to go one step further and lost everything now, is it time to give up, any suggestions of other ways to play my music through my sonos speakers without the app ?

           

          https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

           

          Follow the steps EXACTLY!!!  Pay special attention to the links, and do not assume what the next step is (Hint: Adding a “music folder” from the PC/Mac app is NOT the right step).

            Rkorren
            Lyricist III
            October 3, 2024

            I use an nas with 250gb of music in mp3. Sonos worked fine for a decade until,the May update.  Initially could not even see the NAS in Sonos iOS app. Updates and shanking smb setting made it visible and eventually usable. The compilation album issue is annoying and prevents playing any compilation album. Multiple same albums listing each artist but none can be played. I’ve read all forums over the last months. Yesterday I chatted with someone at Sonos and the long and short of it is they know about the compilation track issues and was told engineers are working on it but will take time. Ridiculous is what I told her. I asked what sonos would do for us longtime users flummoxed by this moronic ill prepared update and was told nothing.  Just be patient. I asked if they would reimburse me for cost of other Sonos app I download that works, but no, not happening. Told her this would be a textbook chapter in business school course on how to ruin a brand. Anyone using a 3rd party iOS app for Sonos that works with large music library? If so, please share the name. 

              SlamDesi
              Renowned Enthusiast II
              October 3, 2024

              I still cannot play my music library from the app (android).  What am I doing wrong?

              You probably aren’t doing a thing wrong. It’s the app. If the app was as it once was, you would easily find it by hitting the Browse option, select said library and then, Sonos would do the rest. Those day are gone.

                SlamDesi
                Renowned Enthusiast II
                October 3, 2024

                Still don’t see/have available a ‘Music Library’ tab to select on the opening page with ‘Select A Music Source’. Before the May update debacle, it was always there on both Sonos 1 and Sonos 2 controllers before that.  My Sonos Playlists still exist, but are ‘...unable to play..’ per message displayed when attempting to play any of them. All songs contained within now have ‘.m4a’ extension previously not there. 8000+ songs purchased via cd then downloaded, or individual songs/albums purchased through iTunes still not accessible since early May…. Hours spent on the phone w/ Sonos techs, and Apple techs subsequently to no avail. Any fixes discovered out there?

                For immediate relief from the music library constipation that IS Sonos, download Sonophone for $4.00 and you’ll easily access your libraries. The app lacks some of the other features but, enough to get you up and running. Audirvana is another alternative that I’m still researching.

                sleight
                Enthusiast I
                October 3, 2024

                It is astonishing that the Sonos app from 15 years ago had usability and functionality far exceeding that of the “new and improved” app we are now forced to suffer.

                  Ian Arch
                  Lyricist III
                  October 3, 2024

                  On a iPhone the app under “Your System” has a section close to the top of the window “Your Services”. I shows an Apple Music symbol that is NO HELP to you.

                  Scroll down below a whole bunch of nonsense and you will find “Your Sources”. My music library is listed as an option there.

                  Getting the correct zone to play is still a headache and I have to go back to my desktop Mac to select different zones for different music but at least I can access the music library that I have collected over the years!

                  Hope that helps

                  Ian

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