music library after latest app update

The best way to access a NAS based music library is via Plex. It works fine even though the Sonos app cannot see the NAS

I listen to my music through a NAS. Ever since the update, if there are three different artists performing on an album, the Sonos app lists the album three separate times. Even clunky old Windows Media Player does not do that. Amazing that after nearly five months, Sonos has not fixed this. 

When will we, Sonos Users, be able to access our local library again? Sept 30, 2024

I can, right now?

Not really enough information to help you troubleshoot, assuming you’ve read all the forum threads, I would submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I installed the latest iOS update and attempted to add THE most important music library in my system. Access Denied. It borderlines on a very bad joke at this point. Remember when one could browse for said library and it was added in seconds. Sonophone does it instantly. It’s not an SMBv issue and it’s not a permissions issue - the door is WIDE open. I would love a buy back program from Sonos because, at this point, I don’t believe they’re going to make us NAS users whole again.

What is this sh...y part of app on IOS. I have access to Music library but when I’m trying to add to main screen immediately is reling that library is not available.

I have newest Version and still nothing works.

Can someone from Sonos Labs focus on real problems after your FUNNY upgrade means total damaging DOWNGRADE!!!???

Re-add your library and wait a few minutes. That worked for me.

My local library (6,000 albums on a NAS) has two issues with Sonos: 1) Compilations don’t work at all (as documented in a long thread elsewhere in the community) and 2) the library often disappears, only reappearing after closing and reopening the app. Needless to say, neither of these problems occurred in the 15 years I used earlier apps and controller.

Just a suggestion, if the NAS has a min/max setting for the SMB protocol and you perhaps have set the minimum to SMBv1 and maximum to SMBv3 (as an example) then perhaps see if setting both to the same protocol version might resolve your issue - try SMBv2 for both as that’s fairly compatible with most things.

Hope that solves the issue for you. 👍

I just got fed up with this * and sold my sonos system and invested in bluesound.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*