Contributor I

Answered

music library after latest app update

Forum|Forum|2 years ago
May 7, 2024
851 replies
51369 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

Show previous replies

M

mvosloo

Trending Lyricist III

Maybe the attached screenshots will assist you with the Plex App and/or Sonos playback..

Although I have the option to ‘Link to SONOS acoount’ on the PC version (SONOS doesn’t appear at all on hthe app), if I select it nothing happens. I’m not too concerned as I am OK with the SONOS app now that I can access my personal music library

Are you a subscriber to Plex and have a valid plex-pass? You need that to see your Sonos products in the Plex App.

I don’t have the premium account but I have an account and have a valid plex pass.

Ken_Griffiths

Are you a subscriber to Plex and have a valid plex-pass? You need that to see your Sonos products in the Plex App.

I don’t have the premium account but I have an account and have a valid plex pass.

See this link…

https://support.plex.tv/articles/control-sonos-playback-with-a-plex-app/

If it’s not working, maybe something is blocking your Plex App seeing the devices on the same subnet. It’s definitely working okay here, albeit I have a lifetime subscription from many years ago.

(Edit: By the way I thought having a Plex Pass is what made it a premium account, but maybe things have changed since I signed up some years ago?)

M

MaKo666

Lyricist II

I found my solution jbl bluetooth speaker less than 40 bucks and kiss sonos arrogance away.
ever thought about why they did it?

maybe so we can’t listen to what we already bought this way we have to opt to buy into one of all the supported streaming services …. Not with me sonos and thank you sooo much for your crappy customer seevice !!!!

Would you not have been better off with a Sonos Bluetooth speaker instead? You could have played to it over Bluetooth and grouped it with your existing Play:1 and had the audio output through both, in the same or different rooms. It may have cost more, but so many more options become available.

Not even arrogance, plain incompetence. I moved to Bluos. Very happy now!!!

S

SlamDesi

Renowned Enthusiast II

I posted this in a similar thread yesterday morning but, I had gone through all of the machinations posted in the Community Forum(s) but stopped short of installing the fireware update on the speakers as I’m waiting for the July update that “may” reunite me with my music library that is stored on SSD USB drive on our newest iMac and/or offer an option back to my stone age bliss that I previously enjoyed.

Yesterday, I downloaded Sonophone from the Apple App store ($3.99 one-time fee). I clicked “Open” and, in under 15 seconds, it had found my network, traced the path to my Sonos Music Library stored on my drive and, it was all as it used to be prior to the iOS/Android update last month.

Sonophone doesn’t have the TruePlay tuning and/or probably a few other features but, it does everything I need it to do. According to the developer, they will be releasing an update in 2 to 3 weeks. I will update the Sonos iOS app whenever it addresses the library issues but, I don’t think I’ll be utilizing their Web App or be deleting the S2 app on my iMacs that I had to REinstall.

Brad

Y

yellowtail

Trending Lyricist I

Pres

Has ...

Hi @yellowtail, local library support has been screwy and frustrating since early May. Long story short: those first two options (My Music Folder, Another Folder) are not supported, even though they show up in the Mac desktop client and even though you can click on them. The only supported option is “Networked Device” even when the library is on your Mac.

Follow these direction to the letter …

https://support.sonos.com/en-us/article/share-your-macos-music-folder-with-sonos

… and then select the “Networked Device” option in the Mac desktop app.

Press250, I should have mentioned I also tried that option many times yielding no success but several different errors. However, you inspired me to try a few more times and...it is working (at least for now)! What I did differently on the last try was to share the Music folder in my user folder (~\Music) instead of the folder that has the actual media (~\Music\Music\Media\Music in Sonoma). Strangely, when I set up the file share in System Settings the user list showed something like ten “Music” users, in addition to my admin account and the Everyone user. Strange days but I will take it. Again thanks for the advice.

Posted too soon. Should have known. Went to play some music from my library and...it was gone. No longer available in iOS and no libraries listed in MacOS.

I am not going to sweat out another round of Sonos-fu trying to add the library back when it is likely to disappear anyway.

The Sonos software is a disaster.

L

LouisJordaan

Enthusiast II

Pres

Has ...

Hi @yellowtail, local library support has been screwy and frustrating since early May. Long story short: those first two options (My Music Folder, Another Folder) are not supported, even though they show up in the Mac desktop client and even though you can click on them. The only supported option is “Networked Device” even when the library is on your Mac.

Follow these direction to the letter …

https://support.sonos.com/en-us/article/share-your-macos-music-folder-with-sonos

… and then select the “Networked Device” option in the Mac desktop app.

Press250, I should have mentioned I also tried that option many times yielding no success but several different errors. However, you inspired me to try a few more times and...it is working (at least for now)! What I did differently on the last try was to share the Music folder in my user folder (~\Music) instead of the folder that has the actual media (~\Music\Music\Media\Music in Sonoma). Strangely, when I set up the file share in System Settings the user list showed something like ten “Music” users, in addition to my admin account and the Everyone user. Strange days but I will take it. Again thanks for the advice.

Posted too soon. Should have known. Went to play some music from my library and...it was gone. No longer available in iOS and no libraries listed in MacOS.

I am not going to sweat out another round of Sonos-fu trying to add the library back when it is likely to disappear anyway.

The Sonos software is a disaster.

I gave up on the Sonos App for IOS, mine did the same. Library would be there for a bit then disappear then come back then disappear. I tried Plex through Sonos app but the same happened, and the search was totally hit and miss. I downloaded the app Sonophone and it just works. Sad that a third party can make a better, more reliable app than the OEM.

E

Eeek

Lyricist I

After following Ken Griffiths advice of checking the SMB version along with other things to no avail I resigned myself to patiently wait for Sonus to rectify their awful mistake with a patch that lets me access my NAS drive music library once again. Then I came across the S1 app on playstore so I gave it a go. No it just told me a new version was available but hey whilst I'm messing about aimlessly for the 1000th hour why not give it a go. Amazing. There was my music library and it worked, although without any features apart from stop and play but at this point who cares, it works. Well it did. The next time I tried to use it all I got was the loading screen. Uninstalling and following the initial S1 route got it working again......until next time. However it loaded up to the point where I could access the settings icon and resetting booted it up to its full working glory once again. So yesterday I sat down, fingers crossed and hey everything worked perfectly and I put an album on. After the wife shouted at me for ruining her quiet afternoon playing what I considered a rather tasteful Death Metal ditty at ear bleeding volume just to relieve my Sonus induced angst I reluctantly went to turn it down. AHH the app is frozen again. TURN IT DOWN. Can't the b....dy thing isn't working again. IT'S ALL GOING IN THE BIN, I TOLD YOU NOT TO SPEND ALL THAT MONEY ON..........and for once I have to admit my wife was right.

Sonus, please get your act together and sort out this bloody mess. I wouldn't like to see what happens if the wife comes round to sort it out for you !

G

GC9000

Enthusiast II

After following Ken Griffiths advice of checking the SMB version along with other things to no avail I resigned myself to patiently wait for Sonus to rectify their awful mistake with a patch that lets me access my NAS drive music library once again. Then I came across the S1 app on playstore so I gave it a go. No it just told me a new version was available but hey whilst I'm messing about aimlessly for the 1000th hour why not give it a go. Amazing. There was my music library and it worked, although without any features apart from stop and play but at this point who cares, it works. Well it did. The next time I tried to use it all I got was the loading screen. Uninstalling and following the initial S1 route got it working again......until next time. However it loaded up to the point where I could access the settings icon and resetting booted it up to its full working glory once again. So yesterday I sat down, fingers crossed and hey everything worked perfectly and I put an album on. After the wife shouted at me for ruining her quiet afternoon playing what I considered a rather tasteful Death Metal ditty at ear bleeding volume just to relieve my Sonus induced angst I reluctantly went to turn it down. AHH the app is frozen again. TURN IT DOWN. Can't the b....dy thing isn't working again. IT'S ALL GOING IN THE BIN, I TOLD YOU NOT TO SPEND ALL THAT MONEY ON..........and for once I have to admit my wife was right.

Sonus, please get your act together and sort out this bloody mess. I wouldn't like to see what happens if the wife comes round to sort it out for you !

Not sure if this’ll help but have you tried using the third party app SonoPhone? It hasn’t fixed my lack of music library because evidently my old NAS, which was working perfectly before the update debacle, is no longer supported (criminal), but it is a lot more stable for streaming and grouping/volume control etc.

We have all lost a lot of hours trying to get this croc of @@@@ working. When will Sonos put it right or are they uninterested in legacy systems and loyal customers?

S

SilverGrey

Enthusiast I

Since the latest update, when viewing ‘Albums’ in my Music Library, albums that consist of multiple artists (e.g. compilations) appear multiple times. A compilation of tracks by 20 different artists appears 20 times in the ‘Album’ view.

C

chungylau

Lyricist II

If your.music library is on a Synology NAS, the DS Audio app works well. It can send to Sonos speakers.

It can also play music on your smartphone. It has a handy sleep timer. And it's free.

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