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Contributor I
May 7, 2024
Answered

music library after latest app update

  • May 7, 2024
  • 851 replies
  • 51370 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

 

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

 

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

851 replies

Ken_Griffiths
July 17, 2024

I found my solution jbl bluetooth speaker  less than 40 bucks and kiss sonos arrogance away. 
ever thought about why they did it?

maybe so we can’t listen to what we already bought this way we have to opt to buy into one of all the supported streaming services …. Not with me sonos  and thank you sooo much for your crappy customer seevice !!!!

 

Would you not have been better off with a Sonos Bluetooth speaker instead? You could have played to it over Bluetooth and grouped it with your existing Play:1 and had the audio output through both, in the same or different rooms. It may have cost more, but so many more options become available. 

Contributor I
July 17, 2024

Why would i wanna buy anything else from sonos again??????!!!!!

Ken_Griffiths
July 17, 2024

Why would i wanna buy anything else from sonos again??????!!!!!

Well it’s your prerogative, but I think you would have achieved far more with a Sonos Bluetooth product than your purchase choice - you don’t have to use the Sonos App for playback either - it’s only a software "remote" for sonos hardware anyway. Anyway it’s a matter for yourself. I just would have chosen a different path.

Trending Lyricist I
July 19, 2024

Got notification to do another Sonos update today. Had already gone back to normal after losing my library like everyone else on here for several weeks so I hit ‘update’ with some trepidation. But it is still all working fine. Phew! So good to have it all back to normal and being able to play my beloved tunes xx 

Trending Lyricist I
July 19, 2024

JFC!

My Music library disappeared again this Morning.

I had fixed everything using the instructions earlier in this thread.

Sonos Software engineers competency has lost My confidence.

 

 

Trending Lyricist I
July 19, 2024

Isn’t it weird how we are now all having such different experiences with this!

My Sonos is fixed and back to normal, others are having their music library disappearing on them...xxx

 

Ken_Griffiths
July 19, 2024

Isn’t it weird how we are now all having such different experiences with this!

My Sonos is fixed and back to normal, others are having their music library disappearing on them...xxx

Yes, the locally shared library is working okay for me too with the new App.. not sure why others maybe having difficulty, unless they’re perhaps not using SMBv2 or higher in some cases to share their library or they have maybe set the minimum version of the protocol to SMBv1🤔?

Contributor I
July 19, 2024

Like everyone else, I am really annoyed with how Sonos has handled this terrible update over the past two months (!!!!!). What had been a well functioning product is now a daily source of frustration. Here are a few specific complaints after the forced update this morning (I had been more or less able to use the old app until today):

  1. Loss of playlists is unacceptable. I had dozens of playlists that I referenced and edited frequently.
  2. Loss of a list of letters on the right hand side when browsing the music library makes the list browser unusable. With hundreds or thousands of items, scrolling alphabetically is extremely difficult.
  3. I constantly have to reboot the PC hosting the music library because something is wrong with indexing. I probably have to reboot several times a day (I listen to music through my Sonos for 8-10 hours a day).
  4. Search does not search my music library. Pairing this with item 2 above makes using the Music Library needlessly difficult.

This is certainly not a comprehensive list but these are the big ticket items for me. Frankly, I am shocked that these items have not been addressed yet.

Trending Lyricist I
July 19, 2024

The update overnight removed My perfectly working Music Library (Mac). 

I knew I was in trouble when I awoke to the Sonos Chime vs My selected Playlist. 

I am now using the same protocol to re-add My Music Library-which was entirely missing...been at it for awhile...fingers crossed I can get it running before My first Client at 8am (I play Music for My at Home Business)... 

 

Lyricist III
July 19, 2024

On iOS app, music library on my NAS appears sporadically  sometimes stays, sometimes disappears. If I go to a recently played song from the music library, the app sometimes lets music library appear.  My smb settings are set to 3. I upgraded system yesterday with new system update. Fix the app please. So tired of this bs.