Contributor I

Answered

music library after latest app update

Forum|Forum|2 years ago
May 7, 2024
851 replies
51370 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

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beynym

World-Class Superstar

Thanks. Am aware of these alternate apps, but so far have held off on spending money

It will only cost you a couple of dollars and save you a lot of hassle, while Sonos is (desperately) trying to repair their f*** up app.

Ken_Griffiths

There have been issues with the QNAP NAS boxes even with the old S2 App, at least there are a few results shown when I search here in the community. Here’s one example…

Maybe have a look through the posts from a search here @Rkorren to see if anything might perhaps resolve your issue.

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Rkorren

Lyricist III

@Rkorren.

SEE MY RESPONSES IN CAPS BELOW:

Sorry but I have quite a few questions/suggestions…

What SMB version is in use on the QNAP NAS? MIN SMB V 2, MAX V 3
Did you change the NAS SMB version before or after the upgrade from S2? AFTER
Is there a min/max SMB setting on your NAS configuration pages and have you tried the various permutations available? YES. SEE ABOVE. TRIED 3 and 3, 2.1 and 3 ETC
Have you reindexed the library using the Desktop controller App? YES
What controller device are you using? IPAD AND IPHONE.
What’s your current Sonos App version and have you checked for any device firmware updates? 80.04.04. YES AS TO ALL UPDATES.
Any security/blocking software running on the controller device such as VPN client etc? NO
Have you tried a different controller? IPAD AND IPHONE WINDOWS ON PC WORKS

Question - windows app has setting for permissions under music library advanced “fix permissions on music files so that sonos can always access them”. I’m tempted to click that but not sure what effect it will have on my music folder database. Do you or anyone know what this does?

Thanks.

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Rkorren

Lyricist III

There have been issues with the QNAP NAS boxes even with the old S2 App, at least there are a few results shown when I search here in the community. Here’s one example…

Maybe have a look through the posts from a search here @Rkorren to see if anything might perhaps resolve your issue.

Thanks. Read through this and had searched QNAP in forums many times. Until the new iOS app, my qnap worked fine as a music library on Sonos for years.

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Rkorren

Lyricist III

I’ve been a loyal Sonos customer but am shocked and disappointed by this ridiculously unready for prime time app.

You might consider trying Sonophone or Sonopad. It does precisely what the Sonos app should do.

Thanks. Am aware of these alternate apps, but so far have held off on spending money because Sonos is so inept.
BTW - after my last post, I deleted the Sonos app, reinstalled and voila, my music library showed up. When I changed screens to reply to your post and went back to Sonos app, music library was gone. Amazing. Not.

Since I sometimes use my iPhone and sometimes my iPad, which of sonophone or sonopad is better for both? Looking at App Store, I cannot tell. Same developer for 2 different devices. Thanks.

Ken_Griffiths

There have been issues with the QNAP NAS boxes even with the old S2 App, at least there are a few results shown when I search here in the community. Here’s one example…

Maybe have a look through the posts from a search here @Rkorren to see if anything might perhaps resolve your issue.

Thanks. Read through this and had searched QNAP in forums many times. Until the new iOS app, my qnap worked fine as a music library on Sonos for years.

Yes but note the sharing protocol has changed and I see you mentioned Windows App fix permissions - that has nothing at all to do with your NAS box. The user and share permissions on your library folders are setup within the NAS configuration pages and the user credentials are stored on the NAS too that you may need to enter into Sonos Desktop Controller App for the new SMBv2 (or higher) shared library.

It’s quite possibly not anything to do with the library working in the past, it’s how you are sharing the library now (user/permisdions) via your NAS configuration pages and what user/credentials you have added to the (correct) library path for access by Sonos.

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beynym

World-Class Superstar

Since I sometimes use my iPhone and sometimes my iPad, which of sonophone or sonopad is better for both? Looking at App Store, I cannot tell. Same developer for 2 different devices. Thanks.

Sonophone is for iPhone only, Sonopad is for iPad only.

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Trinity31

Trending Lyricist I

Am I the only person on here where everything has gone back to normal and as it was? It just suddenly all seemed to come back a few days ago. I now have my music library on iTunes back in the Sonos app on my laptop (Windows 11) and it is playing as well as it ever did previously...

Ken_Griffiths

Am I the only person on here where everything has gone back to normal and as it was? It just suddenly all seemed to come back a few days ago. I now have my music library on iTunes back in the Sonos app on my laptop (Windows 11) and it is playing as well as it ever did previously...

It’s working okay for me too…👍

T

Trinity31

Trending Lyricist I

Am I the only person on here where everything has gone back to normal and as it was? It just suddenly all seemed to come back a few days ago. I now have my music library on iTunes back in the Sonos app on my laptop (Windows 11) and it is playing as well as it ever did previously...

It’s working okay for me too…👍

Oh good, I was beginning to feel like I was completely out of klter with everyone else Ken. Albeit out of kilter in a good way. I am so relieved and pleased to have it all back. I nervously check it every day at the moment to check it is still all there and has not disappeared again!!

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