Contributor I

Answered

music library after latest app update

Forum|Forum|2 years ago
May 7, 2024
851 replies
51370 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

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Ken_Griffiths

Months without features we’ve used for 7 years, not good enough. Tel them that too

Yeah will do - if I do ever get to speak to ‘em, which I doubt, that’s unless they delete/moderate another of my posts for breaching another one of the community rules. I’m doing quite well, so far, this year - not yet hit double figures - that’s a bit of a record for me.

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Eeek

Lyricist I

A lot of people are complaining that certain functions don't operate correctly after, what was in my case a forcefully installed mobile app. I would love to see what does and doesn't work but as all my music collection is sitting in a NAS drive I can't even do that. I did speak to a very helpful technician at Sonus who said I could still access my collection on a laptop but he wasn't sure if the multi millionaire owners would buy one for me. My speakers do make extremely sturdy door stops now and my NAS drive looks great at the back of the cupboard so not all is lost. Thank you Sonos, erm could I have my hundreds of pounds back please to see if I can get my long gone vinyl collection back?

Ken_Griffiths

A lot of people are complaining that certain functions don't operate correctly after, what was in my case a forcefully installed mobile app. I would love to see what does and doesn't work but as all my music collection is sitting in a NAS drive I can't even do that. I did speak to a very helpful technician at Sonus who said I could still access my collection on a laptop but he wasn't sure if the multi millionaire owners would buy one for me. My speakers do make extremely sturdy door stops now and my NAS drive looks great at the back of the cupboard so not all is lost. Thank you Sonos, erm could I have my hundreds of pounds back please to see if I can get my long gone vinyl collection back?

Just to say it sounds like your NAS is SMB v1 only but perhaps post the make/model and I’ll try to check for you. Secondly, it’s not just Sonos that is no longer supporting SMBv1 because of its security vulnerabilities (you can check that out online), but also that protocol is no longer supported by Microsoft, Apple, Google and other manufacturers too - so Sonos are just following suit to keep things secure. Anyhow post your NAS details and I’ll do my best to find out about it for you.

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phoward999300

Enthusiast II

A lot of people are complaining that certain functions don't operate correctly after, what was in my case a forcefully installed mobile app. I would love to see what does and doesn't work but as all my music collection is sitting in a NAS drive I can't even do that. I did speak to a very helpful technician at Sonus who said I could still access my collection on a laptop but he wasn't sure if the multi millionaire owners would buy one for me. My speakers do make extremely sturdy door stops now and my NAS drive looks great at the back of the cupboard so not all is lost. Thank you Sonos, erm could I have my hundreds of pounds back please to see if I can get my long gone vinyl collection back?

Same here and I did update to SMBv2, Apple Music links to my NAS music library fine just not Sonos.

Ken_Griffiths

A lot of people are complaining that certain functions don't operate correctly after, what was in my case a forcefully installed mobile app. I would love to see what does and doesn't work but as all my music collection is sitting in a NAS drive I can't even do that. I did speak to a very helpful technician at Sonus who said I could still access my collection on a laptop but he wasn't sure if the multi millionaire owners would buy one for me. My speakers do make extremely sturdy door stops now and my NAS drive looks great at the back of the cupboard so not all is lost. Thank you Sonos, erm could I have my hundreds of pounds back please to see if I can get my long gone vinyl collection back?

Same here and I did update to SMBv2, Apple Music links to my NAS music library fine just not Sonos.

Maybe a user permission problem then? - ideally the share should be secure, so Sonos might perhaps need the correct permission and user credentials to provide the necessary access - a read only permission to the user assigned, will suffice.

S

SwiftyGiant

Contributor I

Correct, but when using the computers netbios name didn’t work, the next step recommended is to use the IP address.. In my case, I tried to use my own user account which is an admin account, but that didn’t work, so the next step was to create a new username and use that when configuring in the Sonos app. That worked for a day then stopped..

The point I am getting at, is that all of this shouldn’t be necessary. For your average person, they will be pretty bummed/pissed off that they have to even try all of this just to use their new device.

I guess it’s horses for courses, I don’t find it difficult to do these kind of things, but my Wife perhaps would until I either showed her what to do, or she took the time to read how to do it, but in a similar vein I can’t make a chow mein or pad thai dish, but she would have no problem doing that and I’m sure I could do it too, if she puts together the recipe for me to follow.

In Sonos’s case, they have put together this link (and links off it) - see below, to guide users through the library setup, so personally speaking, I think Sonos have done all they can… and if there is still a problem after that, then users can always call into their customer support desk.

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

I have FINALLY added my iTunes music library back on to my Macbook Pro Sonos app. I was waiting for the software update and thought I’d come on to the forum to see if there was any news. Saw the above link so I gave it a try and wow back in business. Was a bit fiddly and realised I must have the exact name of pathway, I’m not a techhead but get by so was amazed it all came back on board. Thanks guys!

R

Rkorren

Lyricist III

I’ve been a Sonos user for at least 10 years, basically for access to my music collection on my QNAP NAS. The recent update ruined all of that. I have updated the iOS app as each version is made available, I have changed settings on my NAS, including smb and other changes suggested in this forum. I know my Sonos systems sees my music library on the NAS, but doesn’t automatically list the music library in the “your sources” section. Every now and then it might briefly show there and then disappear. Since I am able to every now and then hit a playlist for music in the NAS (most times it says “something’s wrong, try again”), after I do that, I go to my port setting and then the music library might show up (rarely) and be usable, until I close the app. Also, if I delete the app and reinstall, sometimes that helps. Most times it doesn’t. same situation whether using my phone or iPad. I’ve been a loyal Sonos customer but am shocked and disappointed by this ridiculously unready for prime time app. A roll back for now would be great. The old app on an old iPad works fine, but having to rely on an old iPad is ridiculous. Sonos - fix this already or provide a rollback until you do.

B

beynym

World-Class Superstar

I’ve been a loyal Sonos customer but am shocked and disappointed by this ridiculously unready for prime time app.

You might consider trying Sonophone or Sonopad. It does precisely what the Sonos app should do.

Ken_Griffiths

@Rkorren.

Sorry but I have quite a few questions/suggestions…

What SMB version is in use on the QNAP NAS?
Did you change the NAS SMB version before or after the upgrade from S2?
Is there a min/max SMB setting on your NAS configuration pages and have you tried the various permutations available?
Have you reindexed the library using the Desktop controller App?
What controller device are you using?
What’s your current Sonos App version and have you checked for any device firmware updates?
Any security/blocking software running on the controller device such as VPN client etc?
Have you tried a different controller?

R

Rkorren

Lyricist III

I’ve been a loyal Sonos customer but am shocked and disappointed by this ridiculously unready for prime time app.

You might consider trying Sonophone or Sonopad. It does precisely what the Sonos app should do.

Thanks. Am aware of these alternate apps, but so far have held off on spending money because Sonos is so inept.
BTW - after my last post, I deleted the Sonos app, reinstalled and voila, my music library showed up. When I changed screens to reply to your post and went back to Sonos app, music library was gone. Amazing. Not.

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