Contributor I

Answered

music library after latest app update

Forum|Forum|2 years ago
May 7, 2024
851 replies
51370 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

Show previous replies

Ken_Griffiths

After downloading the new update my music library from my computer was gone.

What computer/type of shared library are you using?

T

Trinity31

Trending Lyricist I

I don’t quite know what I have done, in fact I don’t think I have done anything, but my music library from iTunes is all back now in the Sonos app on my computer (Windows 11) and playing perfectly as if nothing ever happened. So good to have it all back and very relieved! x

B

baddaddyboss

Lyricist III

After downloading the new update my music library from my computer was gone. I tried fixing it using forums and no luck. I finally called Sonos, waited almost an hour for an answer. When the tech answered he was really kind and tried to get back my files. we spent 4 hours trying. he even escalated it to someone else. after all this time a link was sent so I could make an appointment with a live level 2 engineer. I did and the availabilty was for almost 3 weeks later.

He did call and was unable to help me again. I have now wasted 7 hours of my time to this.

He finally said he would try and find a solution and get back to me.

His message after wards-This is Derek from Sonos Support. It was nice to speak with you today. Please reply back to this email if you have any questions or issues and I will be able to assist you further.

Regards,
Derek
Sonos Customer Care - Boston, MA | Tier 2 Technical Support Engineer

its been over a month and 7 hours on hold and on the phone and he is completely ghosting me. I was going to buy a Sonos system for my daughter as a wedding gift because I had loved mine. Not anymore My system completely useless to me now.

It’s sad but I have had the same issues as your self I’ve now binned all my Sonos and gone over to apple HomePods and HomePod minis sadly no sub but I fine it’s not really missed. I had over £7000 of Sonos kit and use to tell all my friend how good it was blah blah not any more Sonos will NEVER recover from this and to be blunt about it I hope they go bankrupt to just prove to these big company’s it’s us the paying public that keep them going and we will not be treated like this! I still wish I could take them to court for damages and to recover the cost I’ve had to shell out because they killed my system and yes THEY killed my system not me!

Ken_Griffiths

It’s sad but I have had the same issues as your self I’ve now binned all my Sonos and gone over to apple HomePods and HomePod minis sadly no sub but I fine it’s not really missed. I had over £7000 of Sonos kit and use to tell all my friend how good it was blah blah not any more Sonos will NEVER recover from this and to be blunt about it I hope they go bankrupt to just prove to these big company’s it’s us the paying public that keep them going and we will not be treated like this! I still wish I could take them to court for damages and to recover the cost I’ve had to shell out because they killed my system and yes THEY killed my system not me!

I personally waited and got the later App updates and my Sonos system here is playing fine with the new App, but that said these speakers work great anyway, even without the App, using AirPlay, direct control, voice services, Bluetooth DLNA and even third party controller Apps.

The new Sonos App is only a software ‘remote’ controller for their speakers anyway and not a player and the hardware/firmware hasn’t changed. Personally I think you may have rushed into things and wasted your money, particularly as the App works okay, perhaps a touch slow in some areas, but otherwise it controls the players for playback and grouping/ungrouping.

I still find it laughable too that people that move onto other audio systems just can’t seem to get away from this Sonos user community and not go over to their other audio product forum/community once they’ve switched their hardware. Everyone seems to keep coming back here.

Bumper

There have been several firmware updates and we know the controller is a complete rewrite. The idea that not much has changed is misleading. You know this so not sure what your agenda is.

Ken_Griffiths

There have been several firmware updates and we know the controller is a complete rewrite. The idea that not much has changed is misleading. You know this so not sure what your agenda is.

Did you misread my post - I don’t think much has changed at all as far as the hardware/firmware is concerned - it’s why the SonoPad/Phone Apps still work - hardly anything has changed except the Sonos App which is just a software ‘remote’ - there’s nothing on any agenda here, I’m just telling things as they are.

L

LouisJordaan

Enthusiast II

It’s sad but I have had the same issues as your self I’ve now binned all my Sonos and gone over to apple HomePods and HomePod minis sadly no sub but I fine it’s not really missed. I had over £7000 of Sonos kit and use to tell all my friend how good it was blah blah not any more Sonos will NEVER recover from this and to be blunt about it I hope they go bankrupt to just prove to these big company’s it’s us the paying public that keep them going and we will not be treated like this! I still wish I could take them to court for damages and to recover the cost I’ve had to shell out because they killed my system and yes THEY killed my system not me!

I personally waited and got the later App updates and my Sonos system here is playing fine with the new App, but that said these speakers work great anyway, even without the App, using AirPlay, direct control, voice services, Bluetooth DLNA and even third party controller Apps.

The new Sonos App is only a software ‘remote’ controller for their speakers anyway and not a player and the hardware/firmware hasn’t changed. Personally I think you may have rushed into things and wasted your money, particularly as the App works okay, perhaps a touch slow in some areas, but otherwise it controls the players for playback and grouping/ungrouping.

I still find it laughable too that people that move onto other audio systems just can’t seem to get away from this Sonos user community and not go over to their other audio product forum/community once they’ve switched their hardware. Everyone seems to keep coming back here.

Keep preaching SONOS mate, they have shafted thousands of loyal customers and they don’t seem to care. Still waiting on all the promised fixes, now 3 weeks lat without a word from your mates at Sonos. Pathetic by a company that once had a great product

Ken_Griffiths

Keep preaching SONOS mate, they have shafted thousands of loyal customers and they don’t seem to care. Still waiting on all the promised fixes, now 3 weeks lat without a word from your mates at Sonos. Pathetic by a company that once had a great product

My ‘mates’ (who I didn’t know I had) I think might have posted this link here:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

I hope it assists you - I promise I will thank them on your behalf too, that’s if I ever find out who they are.

L

LouisJordaan

Enthusiast II

Keep preaching SONOS mate, they have shafted thousands of loyal customers and they don’t seem to care. Still waiting on all the promised fixes, now 3 weeks lat without a word from your mates at Sonos. Pathetic by a company that once had a great product

My ‘mates’ (who I didn’t know I had) I think might have posted this link here:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

I hope it assists you - I promise I will thank them on your behalf too, that’s if I ever find out who they are.
Pathetic mate, building a new app without half the features. In any other industry they would have been hung. It shows the company has no regard for their once loyal customers. They sell sound systems they are not a social media app that can change features whenever they like.

L

LouisJordaan

Enthusiast II

Keep preaching SONOS mate, they have shafted thousands of loyal customers and they don’t seem to care. Still waiting on all the promised fixes, now 3 weeks lat without a word from your mates at Sonos. Pathetic by a company that once had a great product

My ‘mates’ (who I didn’t know I had) I think might have posted this link here:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

I hope it assists you - I promise I will thank them on your behalf too, that’s if I ever find out who they are.
Pathetic mate, building a new app without half the features. In any other industry they would have been hung. It shows the company has no regard for their once loyal customers. They sell sound systems they are not a social media app that can change features whenever they like.

Months without features we’ve used for 7 years, not good enough. Tel them that too

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