music library after latest app update

Your library is “missing” for one of two reasons.  1) Your library is on an NAS and it is using SMB v1, which is no longer supported for security reasons.  Contact your NAS manufacturer to find out how to enable the drive for SMB v2 or v3 sharing.  2) You library is on a PC or Mac computer, and was using HTML sharing, which was also dropped for security reasons.  In this case, see these links/videos:

 Mac:

PC:

Your library is “missing” for one of two reasons.  1) Your library is on an NAS and it is using SMB v1, which is no longer supported for security reasons.  Contact your NAS manufacturer to find out how to enable the drive for SMB v2 or v3 sharing.  2) You library is on a PC or Mac computer, and was using HTML sharing, which was also dropped for security reasons.

Perhaps.

My library is present in the desktop app (and in my own CLI controller software), but absent in the iPadOS app, and only sometimes available in the iOS app.

The S1 components of my system share the same library, and the S1 apps access it without any issues.

Good, get yourself some gear that works

But which system would be the right choice for someone who wants SMBV1 support? If there's a system out there that still supports it I wouldn't be at all confident that the support will last much longer. Bluesound (for example) dropped SMBV1 support several years ago.

Personally, I don't think it's unreasonable of Sonos to drop SMBV1 support. What they've got wrong is their communication around it, which has been awful (same for communication around seemingly dropped support for using the desktop app to share regular Windows/Mac folder paths). They should have sent emails to affected users 6-12 months in advance warning them of the upcoming change, with reminder emails as the date for dropped support approached. The emails should have included some advice on what users can do to maintain access to their library.

I agree with you, they should have communicated and also provided a path forward for users. I am sure most companies will be moving away from SMB 1 if they haven’t yet. Are you definitely limited to use of SMB1 only? 

I haven’t been personally affected myself. I was already using a NAS with SMB1 disabled prior to the recent updates.

I agree... the new app is rubbish.  Also i am continually becoming disconnected (none of my other apps do), i regularly get the really useful message 'something went wrong' and, whilst i have finally managed to access my music library, i am unable to update the index (the option has disappeared).

And why does it now insist on location and bluetooth being switched on.?. it never used to.  The new app is useless.  If i can find some poor sucker to buy all the Sonos kit i have invested in i will stop using it.

OK, I am up and running, and I am not sure why all of the replies were so complicated.  Here is what I did.  Please note that I am running Windows 11 on a laptop.

1. Did a search for “Advanced File Sharing on Windows 11”
2. Lots of options.  I chose:  https://support.microsoft.com/en-us/windows/file-sharing-over-a-network-in-windows-b58704b2-f53a-4b82-7bc1-80f9994725bf#ID0EBD=Windows_11
3. In File Explorer, right click on your “Music” file.
4. Choose “Show more options” in the popup window
5.  Select “Give access to”
6. Select “Specific people”
7. New window pops up “Choose people to share with”
8. click on the “down arrow” and you will be able to see “Sonos Wireless HiFi System”, Click the “Add” button
9. Click “Share”
10. Click “Done”
11. Go back to the Sonos App and the steps that got us into this mess
12. Click “Manage” (top tool bar)
13. Click “Music Library Settings..”
14. Click “Music Library”
15. Add your “Music File location”
16. You are done!

I checked my Samsung S24 and my Music Library was there!

Please let me know if this works for users of Windows 11.  Please note that I did not have to add any acronyms to my message that most of us have no clue what they mean until we look them up!!!!  (SMB v1, v2 or v3; HTML; NAS;  We all know WTF in regards to this update!!)  Sonos tech, please feel free to add these instructions for all of the frustrated users out there.  Remember, these instructions are for Windows 11.

The solution you’re describing has been posted or linked to several times earlier in the thread. If you look at earlier discussions related to it you'll see that some people say it works and some say it doesn’t work. It’s also only relevant to those who have music folder stored on or directly attached to their computer. For anyone who has their music folder on network storage (either a dedicated NAS device or a USB drive plugged into a router) its not suitable. Those individuals do need to have or gain an understanding of network paths and SMB versions in order to get their library working again.    

Also, even in instances where it works it seems to me the solution you’re describing isn’t likely to be a long term solution. It depends on the Sonos desktop app to create a “Sonos Wireless HiFi System” user in the background. But at some point the Sonos desktop app will become unsupported, at which point even those who have their music stored on a Windows or Mac will probably need to learn how to manually create a network share from a Windows/Mac folder and add it to Sonos as a network path rather than a local Windows/Mac path. At that point, knowledge of SMB also becomes relevant.

Even if they fixed the search today (it is mid June) the update wiped my local library so I won’t be able to recreate that for another month.  Any news on anything?  Even I’m starting to get a bit fed up now.