music library after latest app update

@thirdprize What type of device is your music folder stored on? PC, Mac, NAS, USB drive plugged into router? Do you use the Windows or Mac desktop controller?

A question for the people ( and I use the word People here with some trepidation!)  given that at launch Sonos used the slogan “your music anywhere in your home” the premise of the system was that all your music was stored in one location and could be accessed from any room that had Sonos devices in. People like me have spent vast amounts of are hard earned money on your produce to achieve this goal ( in my case almost £7k ) how do you think I feel when I try to use my system I’m forced to update to a new version of the app and now can’t play any of my music on my what is now a big pile of useless electronics ??? Please explained to me in what way you feel this is a good customer service?? 
 

i would be interested  to ask other users of what is now just another streaming app ( and not a very good one at that ) how would they like to join me in taking out a  class action against Sonos ? 
 

Nothing with this app is getting better even now on the web site is say that the issues of connecting to your music library would be fixed by mid June we and now past mid June and I still can’t use my system. 
 

I might just as well collect it all together and burn it all and go buy some Appel HomePods. And then just to rub the customers face in more crap you release a new set of head phones I would suggest you fix what you have already broken before you try and get any more money out of people that no doubt you will do something like this too again in a few years. 
if you can’t fix the current version of your app with in a few days (ie less that 7 days) let us have access to the older version that did work the way it should, and then get your systems set up so you test your updates in house before you inflect what can only be described as some of the most defective code I have ever seen.

I like forward to your response and a full apology for not being able to play my music ! 

I have my music on my mac hard drive.

Found a way to play this in Sonos useing

iBroadcast app in Sonos and download

on mac or windows MediaSyncLite.

Its so easy drag and drop your music

folder map on MediaSyncLite and it

uploads music to the system in Sonos

Sadly, the Fixes referenced in this thread have not worked for me……but I truly appreciate people’s willingness to help! That’s more than I can say for the company that created this problem in the first place!

Mate, I agree with you fully. It is totally unacceptable from Sonos to do this and then not offer any solutions. I feel very much like you and believe that a class action should be the way forward. I don’t know how to go about it though, especially is all being in different countries 

I think the support article on adding local library has been updated: https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Now includes instructions on creating network shares for Windows and Mac folders and then adding these to Sonos system using the networked device option.

I share your pain, although luckily I am not as heavily invested in Sonos hardware as you (Just a second-hand Connect gen2 plus a Connect gen1 aka ZP90, a CR200 Controller and a BR100 Zone Bridge that were killed off by earlier Sonos ‘updates’). 

I don’t think anybody from Sonos looks at this forum.  If they did, there would be “warning lights flashing down in quality control” and Sonos would be directing maximum effort towards finding a solution.  Their best face-saving option would be to say “Sorry, we messed up.  We are only human.  We will fix this and issue a fully-tested version in a month or so.  Meanwhile, here’s a link so you can roll back to the last working release.  Thankyou for your patience and continued support”.  Instead we get no acknowledgement of the problems, and multiple updates to the Android app and Connect firmware which fail to fix the music library issues.

Sonos need to get their act together and understand the value of their loyal customer base.  Without our support as ‘satisfied users’ they will find marketing to new customers increasingly difficult.

Yes indeed the adding local library has been updated but my system is full app based on my iPhone and iPad as I don’t have a pc or Mac at home so I still can not access any of my music thus I have today put my system up on eBay to sell it all and I’ve now ordered a network streaming box to install into my hifi and 10 Apple HomePods to replace this now useless pile of no good electronics I’m done with Sonos and have told all my friends to get ride is there and will now never ever recommend Sonos to anyone going forward. I hope Sonos read this and I also hope they start to loss there market share. Sorry to anyone that still has Sonos and sorry to any of you that plan to buy there new headphones remember that they have don’t it once they WILL do it again . 

It is very disappointing that Sonos has temporarily removed the ability to add/edit music library from the mobile app. But there are workarounds for someone in your situation (no access to the desktop app) that could be used whilst waiting for library add/edit functionality to return to the mobile app, and that don’t involve the big expense of replacing the whole system.

... and vanishes often spontaneously. In fact it isn't available mostly.