Contributor I

Answered

music library after latest app update

Forum|Forum|2 years ago
May 7, 2024
851 replies
51371 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

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Ken_Griffiths

Thank you, but the NAS share is explicitly using SMB v3.11, and the SMB package on the NAS is showing as up to date. The embedded Synology operating system also allows users to actively prevent SMB v1 shares, I think as a default, and this is checked on my system. I have already tried removing the library from the Windows app, then re-adding and indexed it. This allows it to be seen on Windows and the Webapp, but still not on Android or IOS.

I use a Synology NAS too. I can’t see a way to explicitly set a specific SMB version such as 3.11. All I can see is an option to set a min and max SMB version (control panel > file services > smb > advanced settings > general). I have mine set to min 2 and max 3, and I’m not having issues with library access in Sonos. Are you using some kind of non-standard or advanced approach to configuring your Synology NAS?

Yes indeed. I have a different brand of NAS, but I too set my shares with the same min. and max. setting, because some iOS Apps may only support SMB v2 - I thought almost all NAS boxes had this type of option to vary the SMB protocol version dynamically and to exclude SMB v1.

M

Moxton

Contributor I

Thank you, but the NAS share is explicitly using SMB v3.11, and the SMB package on the NAS is showing as up to date. The embedded Synology operating system also allows users to actively prevent SMB v1 shares, I think as a default, and this is checked on my system. I have already tried removing the library from the Windows app, then re-adding and indexed it. This allows it to be seen on Windows and the Webapp, but still not on Android or IOS.

I use a Synology NAS too. I can’t see a way to explicitly set a specific SMB version such as 3.11. All I can see is an option to set a min and max SMB version (control panel > file services > smb > advanced settings > general). I have mine set to min 2 and max 3, and I’m not having issues with library access in Sonos. Are you using some kind of non-standard or advanced approach to configuring your Synology NAS?

Badly expressed on my part. As you note, you can set the minimum version to 2 - this has the effect of preventing any v1 shares and this is what I was referring to. V3.11 is the current version as installed by the SMB package. You can also turn off support for SMB v1 in Windows itself.

S

Soundsight

Contributor I

Dear Sonos

i have used the Sonos app on my iPhone for almost a decade. I have invested time and money in your products and my music library

I am reasonably tech savvy but your removal of the ability of the app to play a music library from my Synology NAS is frustrating to say the least

i have looked at various posts and cannot work out if

1 you will be restoring this ability and when

2 why it was removed in the first place

and 3 if you will be restoring it - I would like access on my iPhone app, not a pc and without having to upgrade my Synology NAS or use other software/apps

Really disappointed in your actions and lack of helpful support so far.

Are you able to answer my questions to my satisfaction clearly and simply please??

jgatie

Dear Sonos

i have used the Sonos app on my iPhone for almost a decade. I have invested time and money in your products and my music library

I am reasonably tech savvy but your removal of the ability of the app to play a music library from my Synology NAS is frustrating to say the least

i have looked at various posts and cannot work out if

1 you will be restoring this ability and when

2 why it was removed in the first place

and 3 if you will be restoring it - I would like access on my iPhone app, not a pc and without having to upgrade my Synology NAS or use other software/apps

Really disappointed in your actions and lack of helpful support so far.

Are you able to answer my questions to my satisfaction clearly and simply please??

This is a user’s forum. Sonos personnel sometimes post here, and they are the moderators, but you probably aren’t going to get an answer. You should contact support directly through the phone or chat:

https://support.sonos.com/en-us/contact

E

Eastway

Avid Contributor III

This should not be the way to do this. Sonos has abandoned its original user base

Sonos hasn’t abandoned anything except support for SMB v1. The vast majority of people missing their local library just need to get their share working on SMB v2 or v3 and then reindex using the PC or Mac app.

What about the poor slobs like me who have no idea how to do that?

press250

Prodigy III

What about the poor slobs like me who have no idea how to do that?

Hi @Eastway I know this change to local libraries is frustrating. Where is your local library stored? If it is on a Windows machine, I wrote up the steps you need to take …

… hope that helps!

E

Eastway

Avid Contributor III

What about the poor slobs like me who have no idea how to do that?

Hi @Eastway I know this change to local libraries is frustrating. Where is your local library stored? If it is on a Windows machine, I wrote up the steps you need to take …

… hope that helps!

I’m on a Mac. Managed to get my Music Library to show up but there is no content.

Ken_Griffiths

This should not be the way to do this. Sonos has abandoned its original user base

Sonos hasn’t abandoned anything except support for SMB v1. The vast majority of people missing their local library just need to get their share working on SMB v2 or v3 and then reindex using the PC or Mac app.

What about the poor slobs like me who have no idea how to do that?

There are instructions in the community. See here:

E

Eastway

Avid Contributor III

This should not be the way to do this. Sonos has abandoned its original user base

Sonos hasn’t abandoned anything except support for SMB v1. The vast majority of people missing their local library just need to get their share working on SMB v2 or v3 and then reindex using the PC or Mac app.

What about the poor slobs like me who have no idea how to do that?

There are instructions in the community. See here:

I appreciate the feedback but already followed those instructions. After multiple tries the library finally did show up on the desktop app (not on iPhone or iPad) but again the library is empty.

Ken_Griffiths

There are instructions in the community. See here:

I appreciate the feedback but already followed those instructions. After multiple tries the library finally did show up on the desktop app (not on iPhone or iPad) but again the library is empty.

No worries, sorry to hear it’s not working for you. It’s probably best to speak with Sonos customer support in that case, but note they have been quite busy, so you may need to wait a while to get through. Here is the link to call them:

https://support.sonos.com/s/contact

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