music library after latest app update

If it shows up and is not accessible, you are getting close.  Download the Controller for MacOS here:

https://support.sonos.com/en-us/downloads

Install and connect to your existing system.  From the Manage menu, select Music Library Settings, delete the old share, and add it again.

https://support.sonos.com/en-us/article/add-your-music-library-to-sonos

Then restart your mobile app. 

Hi everyone...like you all, I am bothered by this given how many years and how much money I’ve invested in Sonos...my 80+ year old father called and told me his Sonos system (which I’ve created for him over the years) wasn’t working and now I know why…

check out this video...it at the very least got my home music library back and indexed on my desktop app.  It’s fairly easy to follow. After a few minutes and some patience, my music library  did appear on my phone app!

good luck

I originally did that and ended up having to resinstall the S2 app just to get music to play from the iMacs. Bottom line is their NEW app is a bomb and a lot of people are effected. Our downstairs iMac is two years old and I doubt it’s using an SMBv1 protocol.

Sorry to disappoint but your information is wrong, my NAS server IS running SMB 2, I've just verified it by running Wireshark from my PC to it, all traffic is SMB 2.

Both my S1 and S2 sets of speakers were happily connected to the same share for the last 3 or 4 years. It's only in the last week that the S2 system is now refusing to connect. Errrrr.. let me think what has changed recently...oh yes the S2 firmware in conjunction with the sh!t new App. Not my NAS or the S1 Sonos system. 

“I hate to call you incorrect, but if your S1 devices are connecting fine to an NAS, you aren’t running SMB v2.  S1 only connects to SMB v1, so it’s impossible that you are running SMB v2. “

As a further follow up to the above statement, I’ve fully checked my NAS server it is 100% running SMB V2. Tracing over the network and looking the the SMB logs on the server. Re-indexed my S1 system after adding some new files, No problem at all.

The below statement from Sonos is Bullsh!t, propaganda to get you to trade in your old Sonos devices for new ones with scare tactics. There MUST be SMB V2 capability in the S1 firmware.

When I try to setup the same NAS Share with the Windows App on the S2 System, it's very interesting to look at the SMB logs on my NAS,  it actually connects to the share starts to read the files to index at a rate of about 25 files a second, (if it was SMB1 it wouldn’t even connect) after about 5 seconds of doing this it just stops no error from my NAS, just the error from the Sonos PC App that the Share is no longer available. This cannot be anything else than a fault or bug in the Sonos S2 Firmware. I few weeks ago this same S2 system connected fine to this share and had done for many years.

 

FWIW a workaround for the Music Library missing in my SONOS App:

If I open the SONOS Controller on my PC I can always see my Music Library. The I start a playlist from the librayr on the Controller it will appear in the App, a bit later.

Not ideal, and not good enough, but a work around.

Another bewildered soul on here posted this link. I have used it on my phone and it works. My desktop controller can’t even FIND my two Sonos speakers

apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/#downloads

I have no clue how to roll back to the S2 on my phone.  If I could, I would have done it.  I was only able to roll back the desktop controller to S2; at least that works but, I have no control of my music via my iPhone.  I want that back in the worst way.  All of these work arounds shoudn’t be necessary considering WE’RE the ones who shelled out the $$ for the products.  I’m not a Windows egghead who salivates when one has to rebuild their entire network from the ground up or, download some pkg file to resurrect what they once had.  Sonos sold their products based on sound quality, wireless convenience and ease of use. Until the new app came out they met those promotional marketing bullet points.  Not anymore.  In fact, after updating the iOS app this morning, it’s actually worse if that’s possible.  Must be those miserably inefficient NAS drives that worked so well less than a month ago.

We’re all in a world of pain without the private library function we’ve been using for years. Not good. Today I went to get the latest iOS version of the app and for the first time there’s terms and conditions and disclaimers to agree before you can proceed. I’m presuming by “third party” they mean anything including attached storage devices and that they can drop the facility and support of said devices whenever they feel like it. Can’t help feeling we’re being setup for another fall!

We’re all in a world of pain without the private library function we’ve been using for years. Not good. Today I went to get the latest iOS version of the app and for the first time there’s terms and conditions and disclaimers to agree before you can proceed. I’m presuming by “third party” they mean anything including attached storage devices and that they can drop the facility and support of said devices whenever they feel like it. Can’t help feeling we’re being setup for another fall!

 

This is getting out of hand. They are pulling all this nonsense instead of admitting they did a poor job and just bringing back the app that worked. I cannot understand how a company can be happy to build a new app to bring a few new products into the market and then shafting all their other loyal customers in the process. Totally unbelievable. I hope they loose heaps of customers and that their stock plummet after this. Sonos you have honestly lost the plot, this is beyond a joke.