Contributor I

Answered

music library after latest app update

Forum|Forum|2 years ago
May 7, 2024
851 replies
51371 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

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P

Phase

Lyricist III

Improved local library connectivity ????

more like NO CONNECTIVITY

STOP THIS FUTILE EXERCISE, ADMIT YOU BUILT A SH*TSHOW, AND GIVE US BACK THE OLD APP!!!!

If you lost connectivity to your local library, it is almost certainly due to you using SMB v1 for a share. You need to do the steps in this thread:

Then download the Sonos app for PC/Mac here:

https://support.sonos.com/en-us/downloads

If your library doesn’t show up on the PC/Mac app, add it using the Manage menu. After that, it should show up in your mobile devices. If it doesn’t, close out of the mobile app completely and restart. If it still isn’t there, reset the app and then restart, choosing to “Connect to an existing system”. This has cured 95% of the local library problems so far.

So I'm in the 5% then am I, please explain then why the set of my old S1 Sonos speakers connect fine to my NAS box (Yes it is SMB 2 NOT SMB 1) but the so called better supported S2 set of speakers do not find the same NAS source when trying to add using the PC App.

Please, please, please let me downgrade my S2 devices to S1 so this nightmare will end.

R

Rooze5

Lyricist I

I have been getting the “something went wrong” message as well. I have an Iphone. So are you saying that the new update issues are worse with an Iphone? I haven’t been able to navigate my Spotify playlist since the update a couple weeks ago. As of today I can’t access ALL of my playlists.

What the hell?? This is horrible. I am waiting for Sonos to fix this and go back to way it was. I loved Sonos, but no longer. I am not sure what to do since I have 6 speakers in my house.

jgatie

So I'm in the 5% then am I, please explain then why the set of my old S1 Sonos speakers connect fine to my NAS box (Yes it is SMB 2 NOT SMB 1) but the so called better supported S2 set of speakers do not find the same NAS source when trying to add using the PC App.

Please, please, please let me downgrade my S2 devices to S1 so this nightmare will end.

I hate to call you incorrect, but if your S1 devices are connecting fine to an NAS, you aren’t running SMB v2. S1 only connects to SMB v1, so it’s impossible that you are running SMB v2.

S

SlamDesi

Renowned Enthusiast II

Manage music library on PC app is right here (don’t know about the Mac):

jgatie… I can Manage my libraries on my S2 controllers on my iMacs, I just don’t have any control of my Libraries (or much else) on my iPhone. It would be nice to have full functionality on my mobile devices while playing music so I don’t have to run into the office to cue up music and/or skip tracks...etc. And, as mentioned, I had to delete the new Sonos controller on my iMacs and reinstall the S2 app in order to get desktop functionality back to normal.

jgatie

jgatie… I can Manage my libraries on my S2 controllers on my iMacs, I just don’t have any control of my Libraries (or much else) on my iPhone. It would be nice to have full functionality on my mobile devices while playing music so I don’t have to run into the office to cue up music and/or skip tracks...etc. And, as mentioned, I had to delete the new Sonos controller on my iMacs and reinstall the S2 app in order to get desktop functionality back to normal.

Do you see the library on your iPhone? Scroll down from the Recently Played section at the top, it will be on the bottom. If you can’t see it there but can see it on the desktop app, double check that you are not running SMB v1. If you are sure you are not running SMB v1, try closing out your mobile app completely, then restart. If you still can’t see it, reset the mobile app, then restart. Choose “Connect to an existing system”. That should get it back. If all that fails, a call to support may be your last shot.

P

Pacific Jim

Enthusiast I

Just upgraded to the new mobile app on my Samsung S23. There is still no connection to my windows iTunes library but I can now get YouTube music and Apple Music which does not interest me in the least.

jgatie

Just upgraded to the new mobile app on my Samsung S23. There is still no connection to my windows iTunes library but I can now get YouTube music and Apple Music which does not interest me in the least.

Until you have made sure your iTunes library is not using an SMB v1 share, there’s no update that will fix your problem. The first step in fixing all of these errors is making sure your share is using SMB v2 or above, which has nothing to do with any updates to the Sonos firmware or app (at least not directly).

S

SlamDesi

Renowned Enthusiast II

jgatie… I can Manage my libraries on my S2 controllers on my iMacs, I just don’t have any control of my Libraries (or much else) on my iPhone. It would be nice to have full functionality on my mobile devices while playing music so I don’t have to run into the office to cue up music and/or skip tracks...etc. And, as mentioned, I had to delete the new Sonos controller on my iMacs and reinstall the S2 app in order to get desktop functionality back to normal.

Do you see the library on your iPhone? Scroll down from the Recently Played section at the top, it will be on the bottom. If you can’t see it there but can see it on the desktop app, double check that you are not running SMB v1. If you are sure you are not running SMB v1, try closing out your mobile app completely, then restart. If you still can’t see it, reset the mobile app, then restart. Choose “Connect to an existing system”. That should get it back. If all that fails, a call to support may be your last shot.

I reset the app. Where I USED to see Music LIbrary under Your Sources, it is now gone altogether! Additionally, I don’t know why Your Sources is now located below where it once was and, working worse after I reset the app. If I’m using SMBv1, why was it there before and not now. Regardless, it hasn’t work either time. In my research, SMB is a Windows protocol and I’m on an entirely Mac OS environment in my house. What gives?

jgatie

I reset the app. Where I USED to see Music LIbrary under Your Sources, it is now gone altogether! Additionally, I don’t know why Your Sources is now located below where it once was and, working worse after I reset the app. If I’m using SMBv1, why was it there before and not now. Regardless, it hasn’t work either time. In my research, SMB is a Windows protocol and I’m on an entirely Mac OS environment in my house. What gives?

If by “before” you mean the old app, the old app supported SMB v1, the new app doesn’t. As to SMB being a Windows protocol, not (really) true. Sure it started on Windows, but it’s used by Linux, MacOS, NAS drives, really all popular Operating Systems. Though I’m not a Mac person, so I wouldn’t be able to tell you how to fix it on a Mac.

S

SlamDesi

Renowned Enthusiast II

I reset the app. Where I USED to see Music LIbrary under Your Sources, it is now gone altogether! Additionally, I don’t know why Your Sources is now located below where it once was and, working worse after I reset the app. If I’m using SMBv1, why was it there before and not now. Regardless, it hasn’t work either time. In my research, SMB is a Windows protocol and I’m on an entirely Mac OS environment in my house. What gives?

If by “before” you mean the old app, the old app supported SMB v1, the new app doesn’t. As to SMB being a Windows protocol, not (really) true. Sure it started on Windows, but it’s used by Linux, MacOS, NAS drives, really all popular Operating Systems. Though I’m not a Mac person, so I wouldn’t be able to tell you how to fix it on a Mac.

By “old” app, I meant the new Sonos iPhone app that didn’t work either. I installed the update this morning and saw Your Sources as the top with the addition of Music Libary under TV so, I thought I was good to go. But, it didn’t work. After the suggest reset, it’s worse yet.

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