Skip to main content
Contributor I
May 7, 2024
Answered

music library after latest app update

  • May 7, 2024
  • 851 replies
  • 51371 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library 

 

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

851 replies

Lyricist III
June 4, 2024

I have the same connection problem.  I have a very old Ready NAS DUO that I have been using for about 14 years without any issues.  After the app update It worked for about a day and then went missing.  I can see all of the files on the NAS and can play them on my desktop.  Was on with SONOS tech support combined for about three hours and they could not put a proper path in to map the NAS.  Was finally told I need to contact Apple to have them walk me through changing some file sharing rights on the music directory on the NAS. I’m not a tech guy so any help would be great.

I’m thinking about updating the NAS to something current (suggestions would be appreciated), thinking that might help solve this but this update has been such a train wreck I don’t know if that would be throwing good money after bad.  Very frustrated 

I believe the new Sonos Apps only support SMB 2 and 3.

My Nas uses SMB 2 and it still doesn't work with my S2 devices? Go figure.

Such a pain mate, why Sonos would bring out such a half assed app is beyond me

Did you use the desktop program to set up the music library?  

Do you know another way? The setup been removed from the new App. 

Prodigy I
June 4, 2024

I have the same connection problem.  I have a very old Ready NAS DUO that I have been using for about 14 years without any issues.  After the app update It worked for about a day and then went missing.  I can see all of the files on the NAS and can play them on my desktop.  Was on with SONOS tech support combined for about three hours and they could not put a proper path in to map the NAS.  Was finally told I need to contact Apple to have them walk me through changing some file sharing rights on the music directory on the NAS. I’m not a tech guy so any help would be great.

I’m thinking about updating the NAS to something current (suggestions would be appreciated), thinking that might help solve this but this update has been such a train wreck I don’t know if that would be throwing good money after bad.  Very frustrated 

I believe the new Sonos Apps only support SMB 2 and 3.

My Nas uses SMB 2 and it still doesn't work with my S2 devices? Go figure.

Such a pain mate, why Sonos would bring out such a half assed app is beyond me

Did you use the desktop program to set up the music library?  

Do you know another way? The setup been removed from the new App. 

Use the Sonos program on a Windows or Mac PC

🎵 First We Take Manhattan Then Berlin 🎵
Trending Lyricist II
June 4, 2024

Looks like Sonos rolled out an app update today and I am at work.  If by some chance, Sonos has fixed this with this update, please report your experiences.

jgatie
June 4, 2024

Looks like Sonos rolled out an app update today and I am at work.  If by some chance, Sonos has fixed this with this update, please report your experiences.

 

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

Current software version

 

80.02.03 (Android)
80.02.02 (iOS)

Release date: 6/4/2024

 

In this update:

 
  • Added support for the all new Sonos Ace headphones
     
  • Added sleep timer settings
     
  • Added “play next” and “add to end of queue”
     
  • Improved Home Feed scrolling
     
  • Improved setup reliability
     
  • Added WiFi configuration for products with BLE
     
  • Improved battery consumption for Bluetooth discovery
     
  • Improved ability to update older firmware systems
     
  • Further improved navigation for visually-impaired customers
     
  • Added VoiceOver support to read toast message automatically on iOS
     
  • Introduced mute button on iOS
     
  • Improved local library connectivity
     
  • Improved Trueplay setup on iOS
     
  • Added distance settings for surrounds
     
  • Added line-out settings for Sonos Port
Renowned Enthusiast I
June 4, 2024

No joy here. Even with this update Sonos is still unable to connect to the Music folder on my Mac. So I’m looking for “Connectivity to local library for Mac users without additional work arounds” not just “Improved local library connectivity”. 

I give up!

 

Lyricist II
June 4, 2024

Looks like Sonos rolled out an app update today and I am at work.  If by some chance, Sonos has fixed this with this update, please report your experiences.

 

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

Current software version

 

80.02.03 (Android)
80.02.02 (iOS)

Release date: 6/4/2024

 

In this update:

 
  • Added support for the all new Sonos Ace headphones
     
  • Added sleep timer settings
     
  • Added “play next” and “add to end of queue”
     
  • Improved Home Feed scrolling
     
  • Improved setup reliability
     
  • Added WiFi configuration for products with BLE
     
  • Improved battery consumption for Bluetooth discovery
     
  • Improved ability to update older firmware systems
     
  • Further improved navigation for visually-impaired customers
     
  • Added VoiceOver support to read toast message automatically on iOS
     
  • Introduced mute button on iOS
     
  • Improved local library connectivity
     
  • Improved Trueplay setup on iOS
     
  • Added distance settings for surrounds
     
  • Added line-out settings for Sonos Port

Improved local library connectivity ????
 

more like NO CONNECTIVITY

STOP THIS FUTILE EXERCISE, ADMIT YOU BUILT A SH*TSHOW, AND GIVE US BACK THE OLD APP!!!!

Contributor I
June 4, 2024

Hi,

Unfortunately I have to say the app is a disaster.

I use Sonos speaker to listen to my personal music library hosted from a NAS but after the new app was released everything works bad.

The connection is always lost. Now I get constantly the message "an error has occurred" when I try to list songs by album or artist. 

Moreover it seems impossible to modify a playing queue.

Come on, it's a disaster. The previous one was perfect.

I don't want to sell my two speakers because I can't listen to my music.

I'm very frustrated 

 

jgatie
June 4, 2024

Improved local library connectivity ????
 

more like NO CONNECTIVITY

STOP THIS FUTILE EXERCISE, ADMIT YOU BUILT A SH*TSHOW, AND GIVE US BACK THE OLD APP!!!!

 

If you lost connectivity to your local library, it is almost certainly due to you using SMB v1 for a share.  You need to do the steps in this thread:

 

Then download the Sonos app for PC/Mac here:

https://support.sonos.com/en-us/downloads

 

If your library doesn’t show up on the PC/Mac app, add it using the Manage menu.  After that, it should show up in your mobile devices.  If it doesn’t, close out of the mobile app completely and restart.  If it still isn’t there, reset the app and then restart, choosing to “Connect to an existing system”.  This has cured 95% of the local library problems so far. 

Renowned Enthusiast II
June 4, 2024

Looks like Sonos rolled out an app update today and I am at work.  If by some chance, Sonos has fixed this with this update, please report your experiences.

 

https://support.sonos.com/en-us/article/release-notes-for-sonos-software-updates

Current software version

 

80.02.03 (Android)
80.02.02 (iOS)

Release date: 6/4/2024

 

In this update:

 
  • Added support for the all new Sonos Ace headphones
     
  • Added sleep timer settings
     
  • Added “play next” and “add to end of queue”
     
  • Improved Home Feed scrolling
     
  • Improved setup reliability
     
  • Added WiFi configuration for products with BLE
     
  • Improved battery consumption for Bluetooth discovery
     
  • Improved ability to update older firmware systems
     
  • Further improved navigation for visually-impaired customers
     
  • Added VoiceOver support to read toast message automatically on iOS
     
  • Introduced mute button on iOS
     
  • Improved local library connectivity
     
  • Improved Trueplay setup on iOS
     
  • Added distance settings for surrounds
     
  • Added line-out settings for Sonos Port

Improved local library connectivity ????
 

more like NO CONNECTIVITY

STOP THIS FUTILE EXERCISE, ADMIT YOU BUILT A SH*TSHOW, AND GIVE US BACK THE OLD APP!!!!

I just installed the 6/4/24 mobile update. I made sure that I had given the Sonos full access to my network in my iPhone settings. Once done, I noticed that Music Library showed up under Your Sources which it had not prior to installing the update. But, upon navigating to Folders and clicking on it, I was presented with the grayish, blurry screen and the “Something went wrong” tab at the top. This happened continually. I went to our office iMac to ensure that the desktop controller worked (I had to reinstall the S2 controller to get that functionality back) and, it indeed still worked. It’s the iPhone mobile app that’s still worthless. As for the comment about using the Manage option under Your Services, that apparently only works for streaming services, not local libraries that are attached to a desktop computer.  Additionally, one post in the Community asserted that Macs haven’t used SMBv1 ten+ years so, I really don’t think that’s the issue. I’d be interested to know others’ thoughts on this point.

 

jgatie
June 4, 2024

Manage music library on PC app is right here (don’t know about the Mac):