Contributor I

Answered

music library after latest app update

Forum|Forum|2 years ago
May 7, 2024
851 replies
51371 views

Just installed the new app. But I can’t find where the music library went. Also no option to add a folder to the library

Moderator edit: We have an article with instruction on how to add a music library share on Windows and MacOS. Have a look.

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Best answer by aitchgf

Hi mvosloo

Thanks for the response tip, will try it our and see how I get on!

Show previous replies

P

Phase

Lyricist III

I wish I could take credit for this, but I saw one reply that solved the problem for that user and me as well. I have the new mobile iOS app on my iPhone and iPad and had the same problem: no access to the large local PC music library and no way to add the library.

I SIGNED OUT on each device and then SIGNED BACK IN. Solved. I don’t know why SONOS customer support can’t communicate this directly. It seems fundamental but we often don’t think about that. Instead, we try to reboot, etc.

Hope this helps!

Thanks for the reply, unfortunately I'm an Android user. Not sure what you mean by sign out on each device? No option on that for me. I can sign into the Sonos account through the App, but that's not for any specific device.

Anyway I went further than that, I factory reset all my S2 devices then set up a new Sonos system adding them all back in from scratch. Made no difference, when I went to add the NAS server as the music library it appeared to see it, started to index but after 5 or 10 minutes errored out saying the server was no longer available??

Like I said before there's nothing wrong with the NAS server my S1 set of Sonos devices connect just fine.

I've given up.

D

D B Cooper

Enthusiast II

I sincerely hope that Sonos development has FIRED each and every developer that had a hand in this disaster of an “upgrade” including any project managers, product managers, and the IDIOT CEO that approved the production rollout.

D

D B Cooper

Enthusiast II

I really love the ability to select a different room to stream a service, and Sonos automatically reverts back to the first room in my system list - EVEN after I deselect that speaker. The app shows one room selected with no music playing and another room NOT SELECTED - WITH - music playing. This is great! Who knew an app upgrade could be so entertaining when all I want to do is listen to some music, but it makes automatic selections for you?????

S

Ski4life

Trending Lyricist I

I wish I could take credit for this, but I saw one reply that solved the problem for that user and me as well. I have the new mobile iOS app on my iPhone and iPad and had the same problem: no access to the large local PC music library and no way to add the library.

I SIGNED OUT on each device and then SIGNED BACK IN. Solved. I don’t know why SONOS customer support can’t communicate this directly. It seems fundamental but we often don’t think about that. Instead, we try to reboot, etc.

Hope this helps!

I’ll be curious if that works for you. It works for me sometimes, but then after I’ve moved my phone out of WiFi range, the app seems to reset and when I return within range it’s hit or miss whether my music library will show up.

T

tlunak1

Contributor I

I have the same connection problem. I have a very old Ready NAS DUO that I have been using for about 14 years without any issues. After the app update It worked for about a day and then went missing. I can see all of the files on the NAS and can play them on my desktop. Was on with SONOS tech support combined for about three hours and they could not put a proper path in to map the NAS. Was finally told I need to contact Apple to have them walk me through changing some file sharing rights on the music directory on the NAS. I’m not a tech guy so any help would be great.

I’m thinking about updating the NAS to something current (suggestions would be appreciated), thinking that might help solve this but this update has been such a train wreck I don’t know if that would be throwing good money after bad. Very frustrated

P

Phase

Lyricist III

I have the same connection problem. I have a very old Ready NAS DUO that I have been using for about 14 years without any issues. After the app update It worked for about a day and then went missing. I can see all of the files on the NAS and can play them on my desktop. Was on with SONOS tech support combined for about three hours and they could not put a proper path in to map the NAS. Was finally told I need to contact Apple to have them walk me through changing some file sharing rights on the music directory on the NAS. I’m not a tech guy so any help would be great.

I’m thinking about updating the NAS to something current (suggestions would be appreciated), thinking that might help solve this but this update has been such a train wreck I don’t know if that would be throwing good money after bad. Very frustrated

I think the Sonos support people have told you BS, why they think your Ready NAS duo has anything to do with Apple I have no idea. The Sonos "system" connects to your NAS directly using the SMB network protocol. The NAS is old so it may use Version 1 of that protocol rather than a newer version 2. My understanding is Sonos support both.

L

LouisJordaan

Enthusiast II

I have the same connection problem. I have a very old Ready NAS DUO that I have been using for about 14 years without any issues. After the app update It worked for about a day and then went missing. I can see all of the files on the NAS and can play them on my desktop. Was on with SONOS tech support combined for about three hours and they could not put a proper path in to map the NAS. Was finally told I need to contact Apple to have them walk me through changing some file sharing rights on the music directory on the NAS. I’m not a tech guy so any help would be great.

I’m thinking about updating the NAS to something current (suggestions would be appreciated), thinking that might help solve this but this update has been such a train wreck I don’t know if that would be throwing good money after bad. Very frustrated

I believe the new Sonos Apps only support SMB 2 and 3.

P

Phase

Lyricist III

I have the same connection problem. I have a very old Ready NAS DUO that I have been using for about 14 years without any issues. After the app update It worked for about a day and then went missing. I can see all of the files on the NAS and can play them on my desktop. Was on with SONOS tech support combined for about three hours and they could not put a proper path in to map the NAS. Was finally told I need to contact Apple to have them walk me through changing some file sharing rights on the music directory on the NAS. I’m not a tech guy so any help would be great.

I’m thinking about updating the NAS to something current (suggestions would be appreciated), thinking that might help solve this but this update has been such a train wreck I don’t know if that would be throwing good money after bad. Very frustrated

I believe the new Sonos Apps only support SMB 2 and 3.

My Nas uses SMB 2 and it still doesn't work with my S2 devices? Go figure.

L

LouisJordaan

Enthusiast II

I have the same connection problem. I have a very old Ready NAS DUO that I have been using for about 14 years without any issues. After the app update It worked for about a day and then went missing. I can see all of the files on the NAS and can play them on my desktop. Was on with SONOS tech support combined for about three hours and they could not put a proper path in to map the NAS. Was finally told I need to contact Apple to have them walk me through changing some file sharing rights on the music directory on the NAS. I’m not a tech guy so any help would be great.

I’m thinking about updating the NAS to something current (suggestions would be appreciated), thinking that might help solve this but this update has been such a train wreck I don’t know if that would be throwing good money after bad. Very frustrated

I believe the new Sonos Apps only support SMB 2 and 3.

My Nas uses SMB 2 and it still doesn't work with my S2 devices? Go figure.

Such a pain mate, why Sonos would bring out such a half assed app is beyond me

G

Greenland

Prodigy I

I have the same connection problem. I have a very old Ready NAS DUO that I have been using for about 14 years without any issues. After the app update It worked for about a day and then went missing. I can see all of the files on the NAS and can play them on my desktop. Was on with SONOS tech support combined for about three hours and they could not put a proper path in to map the NAS. Was finally told I need to contact Apple to have them walk me through changing some file sharing rights on the music directory on the NAS. I’m not a tech guy so any help would be great.

I’m thinking about updating the NAS to something current (suggestions would be appreciated), thinking that might help solve this but this update has been such a train wreck I don’t know if that would be throwing good money after bad. Very frustrated

I believe the new Sonos Apps only support SMB 2 and 3.

My Nas uses SMB 2 and it still doesn't work with my S2 devices? Go figure.

Such a pain mate, why Sonos would bring out such a half assed app is beyond me

Did you use the desktop program to set up the music library?

🎵 First We Take Manhattan Then Berlin 🎵

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