music library after latest app update

Sonopad and Sonophone. To be found In the appstore.

Moderator Note: Modified in accordance with the Community Code of Conduct.

Why should longstanding loyal customers have to resort to using third party workarounds because Sonos have removed functionality and released an unstable interface?

I sat in a support queue yesterday but the link finally timed out. Shockingly bad and I wish I could bill them for my wasted time researching and trying to get my system working again as it did before the forced update. Very unhappy and without music!

Unfortunately, I’m one of the few people on Earth without an iPhone/iPad, and those apps isn’t available for Android.

Just adding another voice as I sadly discovered this issue this morning and got no real guidance from tech support on how to resolve which is extremely frustrating.  Getting no advanced notification this was coming and ways to plan/resolve is a major miss.  I have a Crucial X6 external hard drive with my music library on it because my iMac does not have enough storage on it to hold library. Technician told me to reach out to Crucial and ask them how to change communication protocol to SMBv2 or v3.  Is this is even possible?  I asked if they could at least recommend an alternative external hard drive that would work and he did not give my any recommendation.  Does anyone know if there are any external hard drives that would work I could move my library too?  Can Crucial even do anything here?  I emailed Sonos CEO complaining but I am sure they just goes right to the delete folder?  Any advice appreciated.

My music library is on my Win10 PC, so I went through the Microsoft process to switch my PC from SMBv1 to SMBv2.  It didn’t help.  The Sonos app (either PC or Android) still can’t add my music to its Library.

Weeks now since I told the CEO that he sucks. Almost $5k into Sonos and still I can’t play my music. Don’t know how much longer we can hold out. Already gave bad warning reviews to every Sonos product I bought on Amazon. Not sure when someone will write an app that will bypass the Sonos app but we must hold out. See you on the other side.    —tonythenutcher 

Moderator Note: Modified in accordance with the Community Code of Conduct.

Maybe check/set the library music folder share permissions and also update the index after making the various changes?

After a lot of frustration and hassle I have managed to get access to my music library again.

Not only had my access disappeared from my iPhone but on my Mac Computers as well.

A huge thanks to Salami Sllices on the thread (link below) regarding Error 913.

This process enabled me to get my music library back again.

Dear Sonos - I’m just another frustrated and disappointed customer and your service is poor at best.

My local library is on my iMac.. It no longer shows up on the computer app or the ios app. So basically the system, which is used though out the house (8 rooms with a stereo pair in each) is completely useless to me.  Seems to me that more action and clear communication about how and when basic functions will be restored should be prioritized, as opposed to pushing new products.  Does this company understand how infuriating it is to receive an email “allowing” me to advance order the new headphones?!!!!  unbelievable 

Hi Ken.  Thanks for the suggestions.  But I can’t Update The Library, because Sonos says there is no Library.  And I can’t add one, because Sonos says “Unable to add the shared folder”.

The folder share permissions are the same as they’ve always been.  And other apps are able to see my library and play music from it.