Avid Contributor I

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Libby Constant request for Reauthorization

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Many times when I open or return to Libby, I am asked to reauthorize my account. Very annoying especially since the 8 digit number is erased if I switch app to verify. What gives with the constant reauthorization?

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Annazel SAnswer

Retired Sonos Staff

Hi everyone. Upon checking the diagnostic report, I’m seeing that the result is a bit complex due to multiple errors that were detected by the system. I would recommend giving our support technicians a call to troubleshoot this in real-time and expedite the process. They’ll start by checking your system health and go from there, they have resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.

If you have any questions, feel free to reach out.

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Ridgepablo

Lyricist I

Horrible recurrent problem. Not answered. ("call Sonos support" is not an answer) Now cannot connect to Libby at all anymore.

Airgetlam

Well, then, how about ‘Call Libby support’? Since no other services are exhibiting this behavior, and they all use the exact same API, it’s likely the issue is with the Libby authorization service, and not with Sonos.

Bruce

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bkk

Enthusiast II

Yes I have had this problem of having to reauthorize for months on both an iPhone and Pixel phone. Having to reauthorize multiple times each week. Now thinking about getting Google Nest speakers that I can cast to directly from Libby. Anyone found a permanent fix?

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fischershaw

Trending Lyricist I

Also having this problem, though not every time I use Libby (which is daily), but every few days. This thread began 1 year ago, and I see no solution posted by Sonos. Does this imply nothing was fixed, especially being that it continues to happen to this day?

Oh, and the not keeping the current place is not just a reauthorize issue. Most every time Sonos Libby starts at the beginning of the current section, so one has to hunt down where it actually was at in that section. It seems to just fail to broadcast the current position, since the real Libby app will notify the user when the current place has changed. The UI is fairly poor anyway, as it should just match the Libby app.

Ken_Griffiths

@fischershaw,

I would suggest contacting ‘Libby Support’ they are the developers that have added their service to Sonos. Sonos just make their services available for the MSP’s to add their service to the Sonos ecosystem. As the service authorisation is fine for other services on Sonos, the things you mention are most likely issues arising from their side.

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broondog

Lyricist II

Same issue. It now happens every couple hours. Reauthorize. And then it reboots to the beginning of the audio book. Beyond obnoxious. Makes me want to dump Sonos entirely. Can you guys try to get this fixed!

“This is happening to me every time I use libby on sonos. And to top it off, the audiobook will start over from the beginning every time, so I have to write down what chapter and time I end. Otherwise I'll spend ages trying to figure out where I left off.”

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fischershaw

Trending Lyricist I

Yes, it would be nice if the Sonos version used the same book UI as the Libby app so one could keep track of book position. Libby app works fine, Sonos version sucks.

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