Libby Constant request for Reauthorization

I talked to Sonos technician and disconnected the Libby app then reconnected it to Sonos app. It worked. I now do this every single time. It’s very below the standards I expect from Sonia. It feels like. Sonos issue. Can I help in any way, I’m very motivated to fix this because it’s incredibly annoying. I do it three + times / week. 

And again. Drives me bat ***crazy.
 

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*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Have you called Sonos to have them look at your specific situation after that last diagnostic submission? Probably better done without cursing, of course. 

Yes I suppose you’re right, I should try again. I haven’t bothered because they’ll tell me to do what I’m doing, again. I can’t see why they would be motivated to fix it. It’s annoying because I’ve kitted out every room with a speaker especially so I can follow an audio book all around the house, it’s not quite so critical when you are listening to music. 
 

I’ll do that this week, thanks for the encouragement.

Is anyone else having the same issue?

Unfortunately, I don’t use Libby, so I can’t confirm or deny the issue. However, I would suggest that if you feel you’re being stonewalled by the first person you speak to, ask for level 2 support, or their manager. No need to be rude to them, but it is sometimes difficult as an initial call person to “know” everything, and understand all the variety of things. I’m sure Sonos does their best in training these folks, but the simple fact is there’s a lot of networking knowledge involved, and it may be hard for some folks to “get” that for the first month or two of working. Not really a fault, it’s just a reflection of a company trying to optimize the front line responders knowledge use. You wouldn’t want to pay an engineer’s pay to get them to answer the phones. Patience is the key, these folks are likely trying to help as much as possible, although I can see in some cases getting frustrated, if they’re being yelled at constantly. 

I’m experiencing this issue as well and it’s very frustrating.

I’ve submitted a diagnostic report, #766207309.

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This is happening to me every time I use libby on sonos. And to top it off, the audiobook will start over from the beginning every time, so I have to write down what chapter and time I end. Otherwise I'll spend ages trying to figure out where I left off. 

Also yes agree its frustrating that you can't even flip between libby and sonos app to see the 8 digit code. Have to memorize or write it down. 

Submitting reports, can't keep doing this forever. About to go back to carrying a Bluetooth speaker around with me.

@Lowkeydokey Have you tried calling Sonos?

I have the same problem.  This is a horrible experience. Anyone know how to report the problem to Sonos directly.  Agreed it makes me want to move to Google Nest speakers or Bluetooth. 

Call Sonos Support directly to discuss it.