Libby Constant request for Reauthorization

27 replies
1096 views

Many times when I open or return to Libby, I am asked to reauthorize my account. Very annoying especially since the 8 digit number is erased if I switch app to verify. What gives with the constant reauthorization?

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Annazel SAnswer

Retired Sonos Staff

Hi everyone. Upon checking the diagnostic report, I’m seeing that the result is a bit complex due to multiple errors that were detected by the system. I would recommend giving our support technicians a call to troubleshoot this in real-time and expedite the process. They’ll start by checking your system health and go from there, they have resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.

If you have any questions, feel free to reach out.

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8

8858oboe

same issue, seems to happen every time I use Libby on Sonos

W

Willy Banjo

Lyricist I

Same here - very frustrating

Annazel S

Retired Sonos Staff

Hi everyone, thanks for reaching out, let me help and try to figure this out.

Kindly replicate the issue, then submit a diagnostic report through the Sonos app shortly when it happens, and reply with the confirmation number. I'd start by reviewing your system, it will help in identifying what's possibly causing the issue.

Alternatively, you may reach out to Sonos Support, so we can take a closer look at this, and discuss it with you individually in real-time to expedite the process. I suggest phone support for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the computer/controller to see what's going on.

If you have any questions, feel free to reach out.

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W

Willy Banjo

Lyricist I

79938382

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Leefc

Contributor I

I also have this issue. Almost daily. Will generate a diagnostic next time.

L

Leefc

Contributor I

1496692106

Annazel SAnswer

Retired Sonos Staff

Hi everyone. Upon checking the diagnostic report, I’m seeing that the result is a bit complex due to multiple errors that were detected by the system. I would recommend giving our support technicians a call to troubleshoot this in real-time and expedite the process. They’ll start by checking your system health and go from there, they have resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.

If you have any questions, feel free to reach out.

Help others find useful content by clicking the like button and selecting the best answer to your question

L

Leefc

Contributor I

Another example for reference.
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