Contributor I

Latest Sonos App - Do not Upgrade

Forum|Forum|2 years ago
May 7, 2024
171 replies
14527 views

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.

After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.

Allegedly this will be rolled out in a future iteration, but no timeframe provided.

Beware if you are considering upgrading

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D

Double-U-Dee

Trending Lyricist I

What I also miss: when changing the volume there used to be numbers. For the radio I always used the same volume. That's impossible now.

I

IanRigby

Lyricist II

I have the Sonos app on both my galaxy phone and tablet. I deliberately only upgraded the app on my phone, leaving the tablet untouched for the time being. I'm glad that's what I did, mo access to my Synology NAS now via the updated app on my phone.

I have to say, I am disgusted with Sonos. For a premium brand their utter lack of understanding about the experience users of their products are looking for beggars belief. We have all spent literally thousands of pounds/dollars on their products and they absolutely could not care less about providing a seamless enjoyable experience with them. Will absolutely not be updating the app on my tablet and will not be recommending Sonos to anyone who asks me about them

I use Synology's DS Audio app to play the music on my NAS on my Sonos speakers. Works like a charm. I began using it cause I reached the song limit off the Sonos app.

I will look into this, thank you. Shouldn't have to but unless and until Sonos restore functionality might not have a choice

J

jreddaway

Renowned Enthusiast I

CarolS’s suggested URL to reinstall the S2 app has, sadly, been updated. The logo is the S2 (Gold) one but what you get is the dreadful new app which - perhaps symbolically - has a Black logo.

It’s just awful, for all the reasons enumerated in this and many other threads.

One can only hope that the “upgrades” to restore lost functionality won’t take too long. In the meantime, thank goodness I have one of my four Android devices which did not auto-update so it’s still running S2. it will be getting a lot of use!

U

upperdecker

Lyricist III

No longer have access to my music library on my NAS via the Android app after the update automatically installed. Simply astounding.

S

stevensimak

Collaborator I

Update: Well, my NAS library is popping in now under “Your Sources.” It was not at first. I still can’t search the NAS library and (as others have mentioned) there is no scroll bar or alphabetical jump points. There is also no cover art or way to index new music on the NAS. Luckily, the Windows desktop controller is still active so I can control all functions from there. Strange what Sonos did...

A

ashwooi

Contributor I

CarolS’s suggested URL to reinstall the S2 app has, sadly, been updated. The logo is the S2 (Gold) one but what you get is the dreadful new app which - perhaps symbolically - has a Black logo.

It’s just awful, for all the reasons enumerated in this and many other threads.

One can only hope that the “upgrades” to restore lost functionality won’t take too long. In the meantime, thank goodness I have one of my four Android devices which did not auto-update so it’s still running S2. it will be getting a lot of use!

If you're on Android I used APK Mirror

S

strimmer

Contributor II

New android app is appalling l have over a dozen speakers can barely play any song without music stuttering or stalling on any single speaker, grouping speakers is very much worse barley play any noise at all sound hunts up and down across speakers or stalls to silence for 10 of seconds at a time making , these speakers as much good as a pile of bricks

SONOS get the app withdrawn and get the old one back

U

upperdecker

Lyricist III

Besides seeming to have lost access to my music library on the NAS (which is why I chose t go with Sonos in the first place around 12 years ago), now I can’t access most of my subscription services like SXM or nugs, despite repeated attempts to reauthorize the accounts. The wonderful message displayed is “An error occurred with xxx. Try again later.” Kind of surreal.

F

Fdawg2k3

Lyricist II

I’ve got an iPhone and am getting the “Sonos needs local network access for setup. In iOS settings, tap Local Network, then return to the Sonos app.” that others have mentioned (despite it already having access).

I can’t find a way around this: tried rebooting, uninstalling and reinstalling app, resetting router. Nothing works.

But my wife’s iPhone connected right away on the same network? The problem she’s having is the speakers disconnect and go back to the first speaker on the list while playing on other speakers stops.

A

Acardshort

Enthusiast II

These idiots at Sonos are completely tone deaf. They actually had the nerve to send me an email thanking for my beta participation and the successful rollout. They must really think I'm stupid.

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