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nd1
Contributor I
May 7, 2024

Latest Sonos App - Do not Upgrade

  • May 7, 2024
  • 171 replies
  • 14527 views

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.

After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.

Allegedly this will be rolled out in a future iteration, but no timeframe provided.

Beware if you are considering upgrading

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    171 replies

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    ashwooi
    Contributor I
    May 9, 2024

    Thanks to all who suggested APK Mirror....successfully back to v16. Lack of comms from Sonos is appalling and blows their credibility

    MrHotel
    Lyricist I
    May 9, 2024

    Another disappointed user in the Netherlands. While shouting out loud about the streaming services, Amazon Music is still not available. However IT IS available in the Netherlands. So why isn’t it possible to add it in Sonos?

     

    I agree, this update doesn’t bring any advantages at all

    andyrst
    Lyricist I
    May 9, 2024

    Absolute garbage, I can’t download the s2 app. NOTHING works, radio, Spotify.  I get a message, “something went wrong, try again”, deleted the app and re-installed etc, same rubbish.

    I now have multiple white ornaments around the house. NEVER update!

    Martin Hoegee
    Enthusiast I
    May 9, 2024

    I also updated on my iPad and wish I never had. Although some minor hiccups in the past, I was actually quite happy with the old version. They should have warned us before and should have created a S3 version, just for the people who don’t need the home library. This is really embarrassing and actually shocked Sonos did this. If they care for their customers they fix this real quick. Sonos, unless you fix this I won’t buy anything anymore!

    IanRigby
    Lyricist II
    May 9, 2024

    On Sonos contact page there is the supposed email to the CEO. (I say supposed because...!) However, regardless of whether it actually goes to the CEO I did email to it expressing my disdain for this app update and I would encourage everyone to do the same.

     

    Email them, express your outrage and suggestions for improvement, don't give them a moments respite from our dissatisfaction and let the know until they resolve this egregious issues we will not part with one more penny of our money toward their products.

     

    Unless and until we make a stand against substandard service, support and products we cannot expect this corporation to change. They clearly do not care about the user experience so we have to give them a reason to care!

    mattvenn
    Lyricist III
    May 9, 2024

    too late, my app already updated and now I can’t search music or play radio

    Double-U-Dee
    Trending Lyricist I
    May 9, 2024

    Same as aswooi, the ‘old’ (and free!) TuneIn service seems unavailable for the new version of the Sonos app - only the TuneIn(new) can be added.  Who pays $9.99/month to listen to live radio???

    I’ve added RadioPlayer, but it’s behaviour is inconsistent: sometime works, other times states an ambiguous error.

    Music Library is available as one of ‘Your Sources’, almost as an afterthought.

    Sonos marketeers say they have updated the app after listening to their users.  I can’t imagine many people have asked for this setup...

    I thought so too. But you can add it without paying. It asks you to login or register but after that you can choose to use the free version.

    Double-U-Dee
    Trending Lyricist I
    May 9, 2024

    I have the Sonos app on both my galaxy phone and tablet. I deliberately only upgraded the app on my phone, leaving the tablet untouched for the time being. I'm glad that's what I did, mo access to my Synology NAS now via the updated app on my phone.

     

    I have to say, I am disgusted with Sonos. For a premium brand their utter lack of understanding about the experience users of their products are looking for beggars belief. We have all spent literally thousands of pounds/dollars on their products and they absolutely could not care less about providing a seamless enjoyable experience with them. Will absolutely not be updating the app on my tablet and will not be recommending Sonos to anyone who asks me about them 

    I use Synology's DS Audio app to play the music on my NAS on my Sonos speakers. Works like a charm. I began using it cause I reached the song limit off the Sonos app.

    Double-U-Dee
    Trending Lyricist I
    May 9, 2024

    https://en.m.wikipedia.org/wiki/Sonos

     

    "In March 2016, CEO John MacFarlane announced the company's shift to focus on streaming music services and voice control instead of local playback, and laid off some employees"

    Mostly I play radio and local music on my NAS as many of you here. They really don't care about us.

      greg_67
      Contributor I
      May 9, 2024

      For them to promote this as such a great app improvement, and then remove most of the useful features and break many functions with their system is an unmitigated customer experience disaster.

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