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nd1
Contributor I
May 7, 2024

Latest Sonos App - Do not Upgrade

  • May 7, 2024
  • 171 replies
  • 14527 views

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.

After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.

Allegedly this will be rolled out in a future iteration, but no timeframe provided.

Beware if you are considering upgrading

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    171 replies

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    Sam_5
    Enthusiast I
    May 8, 2024

    Latest Sonos App - I cannot add songs to a playlist. Am I missing something?

     

    Nope. Not currently possible. According to Sonos customer service, It will be added sometime in the future, though, so I guess there’s that? 🙄

      Charlie James
      Lyricist I
      May 8, 2024

      Thanks for the heads up everyone.  No updating here.  And, please SONOS employees, we need and deserve more professionalism.  Meaning, software developers need to listen to some real user input prior to implementing any changes and the beta test, beta test and more beta testing.  Then real world feedback, feedback, feedback and then…..maybe….maybe...maybe a release designed to be rolled back easily if desired.   Please. Please. Please.   Love your speakers, but………

      Not gonna drop another dime if you guys don’t really listen to us and only to yourselves.

        genemon
        Lyricist I
        May 8, 2024

        I updated and now the app can not see my system. Keeps asking for permission to access my local network which it has. Tried multiple reboots, app reinstalls, etc no change. Can’t actually use my speakers from my iPhone now.

        philbowell, I have the same thing happening to me.  Did you find a resolution?

         

          Tom_UniqueUsername
          Lyricist III
          May 8, 2024

          The loss of such key functionality should have been mentioned in the Release notes, especially as the Web page detailing how great it is actually shows functionality that isn't there at release.

          You really can't do that Sonos.

          CEO is driving hard the list of things he’s been ‘responsible’ for, and this app clearly had to come before the new headphones being launched late May / early June.

          Acardshort
          Enthusiast II
          May 8, 2024

          I'm so tempted to post a four letter word laced  message to see if sonos actually reads these boards. My guess is they don't really give a s***

          castalla
          Local Superstar
          May 8, 2024

          "You've let your existing customers down - You've let your prospective customers down - but most of all, you've let yourselves down..." 

          Naughty boys and girls. 👭😁🔥

          It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
            JMiz
            Lyricist I
            May 8, 2024

            This is an unbelievably bad update. Not only have i lost the Music Library but cannot get music to play on the correct speakers. Sonos, you must provide a backward path for iOS users or lose another customer.

            Tim582
            Lyricist I
            May 8, 2024

            The loss of such key functionality should have been mentioned in the Release notes, especially as the Web page detailing how great it is actually shows functionality that isn't there at release.

            You really can't do that Sonos.

            CEO is driving hard the list of things he’s been ‘responsible’ for, and this app clearly had to come before the new headphones being launched late May / early June.

            You’d have to be an idiot to purchase another product from these jokers. I have 12 right now, and was absolutely looking at the headphones. I’m can’t imagine spending another dime with this company. 

              wlm50
              Trending Lyricist I
              May 9, 2024

              I agree with many of the posters above. I made the mistake of updating on my iPhone today. I, too, am primarily a user of my music library. The functionality in the app, which wasn’t great before, is decidedly worse. No search function? What a poor decision. The app is slow to respond, the user interface is more confusing, and functionality we have had before is missing. At a minimum, please give us the option of going back to 16.1 until you have a decent replacement. This rollout is embarrassing. By the way, I’ve been a Sonos user for many years, and I have many speakers and two surround systems. As someone else has stated, the products themselves are excellent. But the software development and rollout is misguided. You need a crash course in understanding customer needs. 

                DJ4Life
                Lyricist I
                May 9, 2024

                So I’m coming back to the Sonos ecosystem after selling our previous home which was fully done up with in-ceiiing speakers etc. However, today, i installed the new Sonos app and can’t even get past the notification to enable Local Network access/permission. It’s already enabled and I can get any further with the app so I’m unable to connect to my Sonos device that I have now in my new home.

                Any work-arounds or do we have to simply wait for the app to get updated? Based on all the feedback thus far, looks like this update was a complete disaster for Sonos.

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