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Contributor I
May 7, 2024

Latest Sonos App - Do not Upgrade

  • May 7, 2024
  • 171 replies
  • 14527 views

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.

After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.

Allegedly this will be rolled out in a future iteration, but no timeframe provided.

Beware if you are considering upgrading

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171 replies

Contributor I
May 8, 2024

As a software engineer, this update would be embarrassing. So much doesn’t work reliably. It was a bunch of restarts before I could even play anything. Now, it’s hit or miss whether I can play a playlist. For example, if I use Tidal, first playlists didn’t work at all. Now, I can play some playlists, but artist radio is not available to play (artist radio is just a playlist). There is no play button or ability to add all the songs to the queue.

Groan…

Lyricist I
May 8, 2024

I wish I had seen this thread before I upgraded on my iPad. I can’t even connect to my local wifi network. When I pull up the ‘Network’ screen, it is completely blank, and there’s no way to initiate a network search. The network I used for my previous version Sonos version if up and running. It looks like there is no way to get past this impasse. Sonos needs a way to revert to at a minimum the last S2 version. This truly sucks

Agree totally, had a fully functioning app and Sonos speakers, then stupidly decided to accept app upgrade . Now app won’t connect to local network and I see none of my speakers.. total rubbish..

Lyricist I
May 8, 2024

I’m not so much bothered about music lists, but the whole interactivity of the new app is just plain awful. Why is it that you now have to go into settings to check the battery power level for the Roam and Move? Also, why did they remove the Equalizer function when you touch the volume control? Again that functionality has been relegated to settings. It makes absolutely no sense. Sort it out Sonos!!

svein
Lyricist II
May 8, 2024

Many services are missing in the new App. For me it is useless. A disaster. Get back the previous app!

May 8, 2024

ios users may still be able to go to S1

Enthusiast II
May 8, 2024

These Sonos employees need to get out from behind their desks and pay a visit to the real world where the rest of us live.

Lyricist III
May 8, 2024

Unbelievably disappointing. I listen exclusively to music in my local library. The new app has almost no support for local libraries. As far as I can see it is not possible to scan the library to add new music via the app. Normally, I would select music to listen to using the artist list which used to have an a-z that allowed you to jump to the artist you wanted but now you have to scroll. There is an icon that is meant to allow you to view the queue (previously the queue was displayed next to the artwork) but it doesn’t work - “the queue is empty” it says. In the old app, in album view, artwork was presented in a grid but now it is a list view, making it much slower to find stuff to play. You have to scroll. If I could go back to the previous app I would but this is not possible. A very frustrating disheartening experience 

Contributor I
May 8, 2024

The music service 'familystream' is broken. Since 7 May (new sonos app). Sonos know this and make a fix (when is it solved?). Only there is no outage message on status.sonos.com. strange! 

Lyricist II
May 8, 2024

I have the Sonos app on both my galaxy phone and tablet. I deliberately only upgraded the app on my phone, leaving the tablet untouched for the time being. I'm glad that's what I did, mo access to my Synology NAS now via the updated app on my phone.

 

I have to say, I am disgusted with Sonos. For a premium brand their utter lack of understanding about the experience users of their products are looking for beggars belief. We have all spent literally thousands of pounds/dollars on their products and they absolutely could not care less about providing a seamless enjoyable experience with them. Will absolutely not be updating the app on my tablet and will not be recommending Sonos to anyone who asks me about them 

May 8, 2024

Latest Sonos App - I cannot add songs to a playlist. Am I missing something?