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Contributor I
May 7, 2024

Latest Sonos App - Do not Upgrade

  • May 7, 2024
  • 171 replies
  • 14527 views

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.

After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.

Allegedly this will be rolled out in a future iteration, but no timeframe provided.

Beware if you are considering upgrading

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171 replies

nd1Author
Contributor I
May 7, 2024

Ah ok, same as the one I was complaining about.  Again, thank you for your insights.

Contributor I
May 7, 2024

OK I GOT IT, IM AN EARLY ADOPTER BUT WHILE READING THE FIRST REACTIONS IT CONFIRMS MY FEARS: SONOS SPEAKERS ARE PERFECT BUT THEIR SOFTWARE ENGINEERS ? (A complete *)

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Contributor I
May 7, 2024

Don’t announce a “major” overhaul on the 7th of may if you guys don’t have your act together.

seriously ?

Enthusiast II
May 7, 2024

Sonos as a company currently led by this CEO and this management team is not viable. Shareholders near to intervene asap in order to save their investments. this app update is terrible and for vision impaired worse than terrible. 

If you are within your return period I would highly recommend returning any Sonos products. For the rest of us, the best hope is that someone with a brain will intervene and force a rollback to a version of the app with functionality. Local Libraries barely usable? Vision problems? Tons of features gone? What was Patrick Spence thinking? Was this “new” app tested? The Board of Directors needs to step in immediately and force a rollback while figuring out how to change management teams. Unless this happens, Sonos will become nothing more than a patent troll as a business model.

Lyricist I
May 7, 2024

Has anyone gotten the update on Android? 

Enthusiast II
May 7, 2024

Can you confirm if local music library is searchable or is only available by a-z?

Why would Sonos alienate a significant proportion of its customers by removing support for people who don't use streaming services?!!

Bring back the old Sonos app. It was clunky, but it actually worked!
Contributor I
May 7, 2024

I’m facing a lot of network stability issues, which weren’t present in version 16.1 or earlier. Is it possible to reinstall an older version of the app on an iPhone?
Currently, without a properly functioning alarm, half of my installations appear and disappear from the app without any reason. The Beam cannot be used with the TV, as there is a glitch every two minutes.

Local Superstar
May 7, 2024

The loss of such key functionality should have been mentioned in the Release notes, especially as the Web page detailing how great it is actually shows functionality that isn't there at release.

You really can't do that Sonos.

MarkHasta
Lyricist I
May 7, 2024

It’s incomprehensible that this App could have been released in such a shocking state. If they had a planned launch date and made such a song and dance about it, then it should be the finished article. It’s incredibly unprofessional to release something so patently incomplete and leave us with no way to reverse the upgrade. 
there is no longer any facility to add, remove, activate or deactivate alarms. I use these extensively for various morning alerts and I can no longer turn them on or off. Bloody disgraceful.

bockersjv
Local Superstar
May 7, 2024

Don’t worry people. The features are coming in the next few months!