Contributor I

Latest Sonos App - Do not Upgrade

Forum|Forum|2 years ago
May 7, 2024
171 replies
14527 views

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.

After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.

Allegedly this will be rolled out in a future iteration, but no timeframe provided.

Beware if you are considering upgrading

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PockDacmve

Lyricist III

My phone updated automatically, so I set my tablet to not update as I wanted to keep the old app. I just found out that it has now updated so I've lost all the functions I wanted. Beyond frustrating

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Marcel M.

Lyricist III

I left a " nice " 1 star review on Play store, not too friendly, lol.

Maybe more should do so, so that they will hire somebody to make a "simple" working app for a system that costs thousands of dollars..

Otherwise I m done with Sonos...there where always some issues ( ....why...???).

But this is it...and knowing them...this will take several months, they dont seem to care....

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alanghall

Lyricist II

New app is a shocker if you rely on NAS for music. The removal of search and alphabetical selection make it virtually unusable. I wasn’t going to upgrade but IPad did it automatically. SONOS should allow S2 app to be reinstalled until they sort out the new one. Removal of features in the upgrade is really unfriendly.

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Acardshort

Enthusiast II

All sonos victims should contsct their local media outlets with this story. Lets see if we can get these fools stock to crash.

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stevensimak

Collaborator I

I reinstalled the old S2 Android app from APK Mirror, but it eventually auto-updated to the newest version. I reinstalled the S2 version again and turned off auto-update. Hopefully, that will work so I can keep using version S2. I use a NAS for all my local music, so the new upgrade is a disaster.

Flattliner

Enthusiast II

Have tried all the available third party apps for iOS and the clear winner is SonoPhone.

Will be using that until Sonos get their act together or I move on to a different system. This update has ruined my whole experience and I am so angry - leaving poor (accurate) reviews wherever I can...

SONOS: Great hardware, terrible software.