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Contributor I
May 7, 2024

Latest Sonos App - Do not Upgrade

  • May 7, 2024
  • 171 replies
  • 14527 views

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.

After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.

Allegedly this will be rolled out in a future iteration, but no timeframe provided.

Beware if you are considering upgrading

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171 replies

Lyricist I
May 9, 2024

iPhone user here. The black app could see my Play 3 briefly when I forced a check for updates but my Play 3 after that update and my Roam and Play 1’s… all of my speakers can’t be seen by the app now.

Spotify sees them fine but not the app.

Tried the support live chat because the uk support number was perma engaged and got told no one available end chat.

Having sat through the S1/S2 fiasco where my not even old original play 5 got obsoleted, this seems like another giant misstep by Sonos.

 

Lyricist I
May 9, 2024

If it’s going to be a few months to get the features back can Sonos provide iOS users with the older version of the app (the one that worked). 

Contributor I
May 9, 2024

Just upgraded to the latest, new and improved Sonos app on my mobile phone (iPhone) and it has led to my losing my complete music library which is on a NAS.

After some discussions with support, they confirmed that this option is not available - only the commercial streaming services (and it does recognise Plex) are visible and accessible but no proprietary My Music Library.

Allegedly this will be rolled out in a future iteration, but no timeframe provided.

Beware if you are considering upgrading

My app just got upgraded and now I’ve lost the old TuneIn and my created “station” that allowed me access to my turntable through a Raspberry Pi setup. 

Lyricist I
May 9, 2024

Since they upgraded the app my YouTube music isn't working properly? If I load a random "my supermix" play mix it shows a list of songs but when I click on it it plays something totally random and also won't let me edit the playlist.

Contributor I
May 9, 2024

I totally agree.  The new update has ruined local library, alarms, sleep timer …. Everything I used to use … and I can’t roll back either …. 

Lyricist III
May 9, 2024

No longer have access to my music library on my NAS via the Android app after the update automatically installed.  Simply astounding.  

Uninstall it and download the last version from March from one of the apk mirror sites 

Lyricist I
May 9, 2024

My album art is missing on my android, for my music library tracks, and the three dots, where the sleep timer used to be accessed comes up with “Unable to load Some information is missing from this content”

I just fixed Radioplayer (Canada) by removing and re-adding it to the list of “my Services”. Worked right off the bat. It was a bit easier to do on the PC app.

That said,

I do like the new PC app for creating playlists and shuffling. Before, it would shuffle, or un-shuffle. It would always shuffle the same, and restore the original order if you shuffled again. Now I can shuffle repeatedly, and get a more random order. It is great when you put several tracks from an artist at a time in a large playlist, and don’t want to play them sequentially.

Lyricist II
May 9, 2024

Since updating to the new Sonos app on iOS, I can’t access my sub to increase or decrease the bass?

I can’t add tracks to playlists or clear playlists or individual tracks?

Sonos should not be releasing a half finished app without first warning people, at least give the option to roll back to the previous version. 

It goes without saying that this will severely damage the Sonos brand. 
 

Collaborator I
May 9, 2024

Hi All,

Since the return of fundamental features (like, call me crazy, accessing and searching music on my NAS) seems to be months away, I reinstalled the previous Sonos app from APK Mirror. Everything is back and working fine. For those with Android, it’s probably the best solution.

Contributor I
May 9, 2024

This ‘update’ is beyond words. In my 40 years of computer experience, I have NEVER seen such a huge failure.

So much loss of functionality and also a visual disaster. I valued SONOS a 9 out of 10, but now a 3 !

I think I will move to another product, when the old app doesn't work anymore.

I don't believe in complaining. Here happened so much incompetence. The only thing they are capable of is returning to the old, but most probably to protect an imaginary thing, they won't.

I've re-installed the latest apk on my android.

Let see how long it will keep working 💪