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Msurles
Contributor I
Jun 5, 2024 4:03 AM UTC
Answered

latest app version say “unable to connect”

After successfully adding a new speaker to an existing system, I can select it in the group volume and select Apply. However, no sound plays through the new speaker and the app displays “Unable to connect. Try again later.” Music plays on the other speakers fine. Pressing the speaker volume buttons does change the app volume slider, so the speaker is recognized.

Configuration. Today’s iOS app download. New speaker is Roam2.

This is reproduced from a second iPhone. This also happened on another system and network last week.

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    UmmsnosAnswer
    Lyricist I
    Jun 10, 2024 9:13 PM UTC

    So, my system settings indicated all was up to date, ugh.   I decided to reset/remove the Roam from my system and add it back. Upon adding the roam back, it performed the update and all is well.

    This unit has to be one of the most confounding and temperamental products i have bought.   This unit reminds me of the difficulty of adding a new hardware device to a windows 3.1 system back when there was no plug and play. 
     

    i have shut of automatic updates..  i should be good for a while. 

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    14 replies

    Tr1cky49
    Lyricist I
    Jun 5, 2024 7:11 PM UTC

    Ditto although I can’t group any of my speakers at all. It’s been happening since yesterday when I added the Era 300 to my system. Tried switching off all speakers, restarting router etc. but no joy. 

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    Cports
    Lyricist I
    Jun 6, 2024 8:21 PM UTC

    Yea the update did nothing but make things worse. Received 5 emails about how excited Sonos was for the release of the new app and now I can’t group any of my speakers. I continue to get “Unable to connect. Try again later” error message. Hope they come out with some fixes soon. 

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      jamesb6
      Lyricist I
      Jun 6, 2024 8:53 PM UTC

      I installed a new AMP to an existing system for a customer and I had the same problem.  I did a bunch of research and discovered that the Apple version of the new app appears to have a lot of issues.  I discovered that the new AMP also had the newest software on it but the rest of the system way still on an older version of the new software.  The homeowner did update to the new troublesome app prior to me installing the new AMP.  Anyway, I resolved the issue by taking a windows laptop and joining the system.  Then when prompted, I updated the system.  Once everything finished the update, the new AMP worked.  No more Unable to Connect.  Hope this helps!

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        Tr1cky49
        Lyricist I
        Jun 6, 2024 11:22 PM UTC

        So I managed to solve it by going to the system settings and checking for updates. It went through a process of updating every speaker and thereafter it was fine, but kind of odd that it hadn’t  prompted to say that there were updates available. 

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          Cports
          Lyricist I
          Jun 6, 2024 11:39 PM UTC

          So I managed to solve it by going to the system settings and checking for updates. It went through a process of updating every speaker and thereafter it was fine, but kind of odd that it hadn’t  prompted to say that there were updates available. 

          That fixed it!!!! Thanks all. 

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            MsurlesAuthor
            Contributor I
            Jun 7, 2024 11:32 PM UTC

            Thanks all. At least I know I’m not alone with this problem and that it is Apple related. I don’t have Windows and the speakers are up to date, so I will keep watch to see if anyone else has tips. 

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            Renegade6
            Lyricist I
            Jun 7, 2024 11:42 PM UTC

            I have the exact same problem.  What a mess. 

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            Ummsnos
            Lyricist I
            Jun 8, 2024 10:13 PM UTC

            Same..  found i can singularly play on the Roam and separately on the rest of my system.  So freaking annoying.   What say you sonos?   

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            Stephen288
            Lyricist I
            Jun 10, 2024 8:10 PM UTC

            Thanks Tr1cky. Had the same problem and updated the system. Now it works. 

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            UmmsnosAnswer
            Lyricist I
            Jun 10, 2024 9:13 PM UTC

            So, my system settings indicated all was up to date, ugh.   I decided to reset/remove the Roam from my system and add it back. Upon adding the roam back, it performed the update and all is well.

            This unit has to be one of the most confounding and temperamental products i have bought.   This unit reminds me of the difficulty of adding a new hardware device to a windows 3.1 system back when there was no plug and play. 
             

            i have shut of automatic updates..  i should be good for a while. 

            Translate
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