latest app version say “unable to connect”

Forum|Forum|2 years ago
June 5, 2024
14 replies
1535 views

After successfully adding a new speaker to an existing system, I can select it in the group volume and select Apply. However, no sound plays through the new speaker and the app displays “Unable to connect. Try again later.” Music plays on the other speakers fine. Pressing the speaker volume buttons does change the app volume slider, so the speaker is recognized.

Configuration. Today’s iOS app download. New speaker is Roam2.

This is reproduced from a second iPhone. This also happened on another system and network last week.

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Best answer by Ummsnos

So, my system settings indicated all was up to date, ugh. I decided to reset/remove the Roam from my system and add it back. Upon adding the roam back, it performed the update and all is well.

This unit has to be one of the most confounding and temperamental products i have bought. This unit reminds me of the difficulty of adding a new hardware device to a windows 3.1 system back when there was no plug and play.

i have shut of automatic updates.. i should be good for a while.

Show previous replies

M

MsurlesAuthor

Contributor I

Ummsnos, thank you. This worked.

I reset Roam and added it back. All works now.

Notes.
I am sure I did this before, but this time is the charm.

system was up to date before I removed Roam. Once re-added the Roam did NOT need an update.

C

CheerfulSkeptic

Contributor I

Thanks Tricky, Found the update in system settings and that fixed the problem. Once again Sonos, the company, proves to be incompetent. Why would you publish an update that is mandatory and keep it a secret? To use their products successfully just imagine what a psychotic might think reasonable and give it a try. Of course all of this works better if the moon is full.

S

SalesGuru

Lyricist I

I installed a new AMP to an existing system for a customer and I had the same problem. I did a bunch of research and discovered that the Apple version of the new app appears to have a lot of issues. I discovered that the new AMP also had the newest software on it but the rest of the system way still on an older version of the new software. The homeowner did update to the new troublesome app prior to me installing the new AMP. Anyway, I resolved the issue by taking a windows laptop and joining the system. Then when prompted, I updated the system. Once everything finished the update, the new AMP worked. No more Unable to Connect. Hope this helps!

After updates no more unable to connect issues - thanks!

R

RkyMtnMac

Lyricist II

With how bad the Sonos system is, it makes me wonder how and if humans went to the moon. This system sucks!

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