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iTunes playlists not being imported into music library on PC Sonos app

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Hi All,

Can someone please direct me to instructions on how to add my iTunes playlists into my Sonos music library? I have already imported the music library (on an external drive). I tried to also import the iTunes folder within the Windows Music folder, but the playlists don’t import. The playlist section within the Sonos app is blank. I’m assuming there’s a way to import iTunes playlists. Please help.

Thanks!

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bayoughoztAnswer

Trending Lyricist I

Hi Everyone,

I have major news for you folks having trouble with iTunes playlist import into the Sonos PC app.

My issue is that my iTunes XML file was on my PC drive C. My music was on an external drive D. The simple fix is the copy the iTunes XML file into the folder where my music resides on D. Then rescan the music library within the Sonos PC app. Viola! Playlists are imported. This is the solution. Cheers.

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Annazel S

Retired Sonos Staff

Hi there @bayoughozt.

Thanks for your response and effort in submitting the diagnostic. I was able to review the diagnostic report and there are transport errors detected. This condition is most likely a file format issue but I can be wrong.

At this point, it would be best to reach out to Sonos Support, so we can take a closer look at this in real-time and expedite the process.

I suggest our phone team for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the computer/controller to see what's going on.

When calling, you can help us by also having a Mac or Windows computer available so we have the option to perform any hands-on troubleshooting and testing as needed.

If you have any questions, please feel free to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question

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Ray James

Trending Lyricist I

I have wasted hours if not days of my life on the playlists in my iTunes/Windows/NAS/Sonos system, and had almost given up on it ever working consistently

I recently exported all of my 700 playlists in m3u format and ditched the xml file. And when I alter a playlist, I just export the playlist to a new m3u file

Time consuming but it works. No longer dependent on the flaky iTunes/Sonos interface

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bayoughoztAuthor

Trending Lyricist I

I have wasted hours if not days of my life on the playlists in my iTunes/Windows/NAS/Sonos system, and had almost given up on it ever working consistently

I recently exported all of my 700 playlists in m3u format and ditched the xml file. And when I alter a playlist, I just export the playlist to a new m3u file

Time consuming but it works. No longer dependent on the flaky iTunes/Sonos interface

Hi Ray, How do I do that with my playlists within iTunes? Can you please provide a step by step guide? Thank you!

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bayoughoztAuthorAnswer

Trending Lyricist I

Hi Everyone,

I have major news for you folks having trouble with iTunes playlist import into the Sonos PC app.

My issue is that my iTunes XML file was on my PC drive C. My music was on an external drive D. The simple fix is the copy the iTunes XML file into the folder where my music resides on D. Then rescan the music library within the Sonos PC app. Viola! Playlists are imported. This is the solution. Cheers.

R

Ray James

Trending Lyricist I

It’s very simple

On Windows, in iTunes

File > Library > Export Playlists

My playlist (M3U) files are in one folder which I point Sonos at, and the music is all in a sub-folder of that folder

When you alter a playlist just export the new one, and add (or replace) in that folder

Now it looks like you may have got it working - in which case, great. But I have lost count of the number of false dawns I have had, when it worked and then it stopped working, so I am leaving this post for anyone to follow

Exporting playlists is tedious but is so easy that you can do it while watching a film or two out of the corner of your eye - that’s what I did. And I’ve had no problems since

Airgetlam

One extra note, in addition to Ray James’ solution. After exporting the .xml files from iTunes, you’ll need to go into the Sonos client and update the music library, so it picks up the changes in the .xml files.

Bruce

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