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bayoughozt
Trending Lyricist I
Dec 15, 2020 10:52 PM UTC
Answered

iTunes playlists not being imported into music library on PC Sonos app

Hi All, 

Can someone please direct me to instructions on how to add my iTunes playlists into my Sonos music library?  I have already imported the music library (on an external drive).  I tried to also import the iTunes folder within the Windows Music folder, but the playlists don’t import.  The playlist section within the Sonos app is blank.  I’m assuming there’s a way to import iTunes playlists.  Please help.

Thanks!

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    bayoughoztAnswer
    Trending Lyricist I
    Jan 19, 2021 5:44 AM UTC

    Hi Everyone,

    I have major news for you folks having trouble with iTunes playlist import into the Sonos PC app.  

    My issue is that my iTunes XML file was on my PC drive C.  My music was on an external drive D.  The simple fix is the copy the iTunes XML file into the folder where my music resides on D.  Then rescan the music library within the Sonos PC app.  Viola!  Playlists are imported.  This is the solution.  Cheers.

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    16 replies

    Annazel S
    Annazel S
    Retired Sonos Staff
    Dec 16, 2020 9:23 PM UTC

    Hi @bayoughozt.

    Thanks for reaching out, let me check it for you.

    Sonos imports your playlists from playlist files in your shared music folder. If some or all of your Imported Playlists are missing, it means Sonos wasn’t able to find or read your playlist files. The attached article contains suggestions that will help you find and add your playlist.

    If the above advice was followed and the issue persists, please submit a diagnostic report, and reply with the confirmation number, I'd start by reviewing your system and see if there’s anything causing this issue.

     

    Let me know how that goes.

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    bayoughoztAuthor
    Trending Lyricist I
    Dec 16, 2020 9:52 PM UTC

    Hi,

    I have read all of the materials on this.  I have added my music folder (including iTunes folder) and my separate external library folder.   There are no playlists.  

    I will submit a diagnostic report.  Thanks.

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    bayoughoztAuthor
    Trending Lyricist I
    Dec 16, 2020 9:52 PM UTC

    ps.  All playlists are missing.  They are all generated from iTunes.  

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    Annazel S
    Annazel S
    Retired Sonos Staff
    Dec 17, 2020 4:38 PM UTC

    Hi there @bayoughozt.

    Thanks for your response and update.

    Kindly reply with the confirmation number of the diagnostic report, so I can review the result and see if there’s anything on the system that possibly cause this issue.

     

    Looking forward to hearing from you soon.

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    bayoughoztAuthor
    Trending Lyricist I
    Dec 17, 2020 6:46 PM UTC

    Diagnostics:  922486899

     

    Thanks!

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    paul s patterson
    Contributor I
    Dec 19, 2020 11:54 AM UTC

    Annazel and bayoughotz

    I'm experiencing the same issues with Playlist issue and have tried some of the proposed fixes with no positive results.  If you discover something Annazel, please post here.

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    Annazel S
    Annazel S
    Retired Sonos Staff
    Dec 19, 2020 7:37 PM UTC

    Hi folks, thanks for your patience on this. For some reason, the diagnostic report that was submitted by @bayoughozt doesn’t contain complete data, there was somewhat of an error when it was triggered.

    At this point, it would be best to reach out to Sonos Support, as we can take a closer look and discuss it with all of you individually in real-time. You can give us a call and work with a technician live, they'll start by checking your system health and go from there. They have resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.

    When calling, you can help us by also having a Mac or Windows computer available so we have the option to perform any hands-on troubleshooting and testing as needed

     

    If you have any questions,  feel free to reach out.

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    bayoughoztAuthor
    Trending Lyricist I
    Dec 20, 2020 1:34 AM UTC

    Thanks, I will do that. 

    @Annazel S can you please confirm that Sonos PC app should be able to read the playlist data in the iTunes XML file?  I note that there are no separate ‘.m3u’ files in the music folder.  

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    Annazel S
    Annazel S
    Retired Sonos Staff
    Dec 22, 2020 2:14 PM UTC

    Hi @bayoughozt.

    Thanks for your response.

    Sonos can import playlists from the Music app on macOS as well as the iTunes app on macOS and Windows by reading the app’s music library XML file. Additionally, Sonos supports M3U, WPL, and PLS playlist files created with software like WinAmp and Windows Media Player. You can get information about a track in iTunes, by right-clicking and selecting "Get info".

    • If your playlist is saved in another format, Sonos cannot import it into your music library.
    • Verify that the Playlist file name does not begin or end with "_" (underscore).

     

    I found this relevant thread that you may check, it contains helpful suggestions that you can try, here is the link:

    https://en.community.sonos.com/controllers-software-228995/sonos-not-syncing-with-itunes-6821945

     

    If you have any questions,  feel free to reach out.

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    bayoughoztAuthor
    Trending Lyricist I
    Dec 23, 2020 6:54 PM UTC

    I have new diagnostics, completed immediately after re-indexing my library.   1028310133

    Does this provide any new info?  Thanks!

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