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Harry Slaughter
Harry Slaughter
Contributor II
January 11, 2025

Is the Sonos app ever going to be fixed?

  • January 11, 2025
  • 58 replies
  • 10268 views

Sonos just keeps closing these threads regarding the broken app. So I’m opening a new one.

The question remains. Is Sonos ever going to fix it? 

Are they really going to a subscription model as suggested here: https://www.wired.com/story/sonos-redesigned-its-app-and-made-a-subscription-model-possible/

I really want to love this product again, but it’s virtually unusable without a working app.

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    58 replies

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    miljbee
    Trending Lyricist I
    January 29, 2025

    Some people might have network issues, but the app is broken. I Can't get it to work. Delays are unacceptable. Clients are pixel 8 and iphone 14. Same problems on both. But I also have an old android tablet which can't get the new app. It's stuck on v13. Guess what, it works perfectly fine…

      Ken_Griffiths
      Ken_Griffiths
      January 29, 2025

      Some people might have network issues, but the app is broken. I Can't get it to work. Delays are unacceptable. Clients are pixel 8 and iphone 14. Same problems on both. But I also have an old android tablet which can't get the new app. It's stuck on v13. Guess what, it works perfectly fine…

      My iPhone controller here, is the much older XR version and the App seems to be okay on that Apple device - what issues are you seeing? Have you spoken to Sonos Support about it? If not, then maybe give them a call. Here is the link to contact them:

      https://support.sonos.com/s/contact

      It might just be a simple mDNS/SSDP ‘device discovery’ issue that the Staff can quickly resolve with you over the phone, perhaps?

        ERJ
        Trending Lyricist I
        February 1, 2025

        Just put my last Connect up for sale.  Six Sonos pieces gone!  Now if only I could come up with something in place of two play 1’s on the screen porch, I’d be free. Anyone have an idea?  Roon ready would be nice. 
         

        it’s so sad Sonos went so bad, so fast. I really liked it.

          Ken_Griffiths
          Ken_Griffiths
          February 1, 2025

          Just put my last Connect up for sale.  Six Sonos pieces gone!  Now if only I could come up with something in place of two play 1’s on the screen porch, I’d be free. Anyone have an idea?  Roon ready would be nice. 
           

          it’s so sad Sonos went so bad, so fast. I really liked it.

          I can’t see me ever selling my Sonos products, for someone else’s gain/benefit and then spending even more money to get back what I perhaps had already (or likely something not quite as good for the money), particularly as the Sonos Hardware is still as excellent as it’s always been.

          I’m one of the lucky ones gaining too by other people selling off their stuff for less than the retail price. I’m also in a good position, as the new Sonos App has been fine here on my Home WiFi mesh. Had that not been the case with the new App, then that would not have mattered that much to me either, as the Sonos App is not a music player, but merely a ‘remote’ controller for the products I have setup… that means I still would have plenty of other apps/options to use to play audio on my Sonos devices including…

          So my own Sonos products are (without any doubt) staying ‘put’ - there’s no chance of me ever parting company with them, whilst it’s still possible to ‘easily’ play my chosen music on any/all my devices here, whatever App, source I use to start playback and use to manage/control my speakers.

          No doubt though that those who do decide to sell will likely benefit people like me and probably many new users too and that will also persuade me and those ‘others’, to also add new Sonos products to our ever-growing collections.

            Fedupwiththissetup
            Lyricist I
            February 26, 2025

            I’ve officially given up on Sonos.  The software problems made my Sonos system (9 pieces) unusable, with unexplained dropouts persisting after looong calls with Sonos and various wired/wireless permutations.  I’m done with closed ecosystems.  I’ll keep a Playbar in a guest bedroom, but am replacing the rest.

             

            I now subscribe to Roon as my front end.  I replaced a Connect with a WiiM streamer, and two Play 5’s set up as L/R with a WiiM amp and small Martin-Logan speakers.  The WiiM is a far better streamer than the Connect, and, at pretty much the price of a single Play 5, the small system sounds far better than the pair of Play 5s.

            Couldn’t agree more. We have probably spent $10k on Sonos products in the past 15 years. I have full house mesh WiFi with fiber internet. No issues with connectivity with any of my other devices. My Sonos app/speakers rarely work unless it’s via my TV/or APPLE TV playing via my Sonos system. I now have a stack of old Sonos speakers I probably just need to sell online. After spending days on the phone, fixing, reinstalling, replacing speakers from Sonos, they’ve lost me as a customer. I’m going to try to keep what I have working as long as possible, but I will never be purchasing another Sonos device. 
             

            especially when there are other products out there that are way more reliable. The fact I have to walk around my house with a JBL Bluetooth speaker I bought for the beach to be able to listen to my music/podcast/audiobook is ridiculous when each room in my house has 1-3 Sonos speakers in it. 

              Fedupwiththissetup
              Lyricist I
              February 26, 2025

              Just put my last Connect up for sale.  Six Sonos pieces gone!  Now if only I could come up with something in place of two play 1’s on the screen porch, I’d be free. Anyone have an idea?  Roon ready would be nice. 
               

              it’s so sad Sonos went so bad, so fast. I really liked it.

              I can’t see me ever selling my Sonos products, for someone else’s gain/benefit and then spending even more money to get back what I perhaps had already (or likely something not quite as good for the money), particularly as the Sonos Hardware is still as excellent as it’s always been.

              I’m one of the lucky ones gaining too by other people selling off their stuff for less than the retail price. I’m also in a good position, as the new Sonos App has been fine here on my Home WiFi mesh. Had that not been the case with the new App, then that would not have mattered that much to me either, as the Sonos App is not a music player, but merely a ‘remote’ controller for the products I have setup… that means I still would have plenty of other apps/options to use to play audio on my Sonos devices including…

              So my own Sonos products are (without any doubt) staying ‘put’ - there’s no chance of me ever parting company with them, whilst it’s still possible to ‘easily’ play my chosen music on any/all my devices here, whatever App, source I use to start playback and use to manage/control my speakers.

              No doubt though that those who do decide to sell will likely benefit people like me and probably many new users too and that will also persuade me and those ‘others’, to also add new Sonos products to our ever-growing collections.

              Sounds great! I have a ton of speakers in perfect condition I would love to unload. My guess is that we’ll start seeing the speakers showing up in yard sales for free. 
               

              I have all of the things you mentioned above. AirPlay NEVER works. I do not turn on voice control because of my kids. I rely on apps to control what music I play or listen to. Apple Music and Sonos just seem to hate each other. 

              Ken_Griffiths
              Ken_Griffiths
              February 26, 2025

              Just put my last Connect up for sale.  Six Sonos pieces gone!  Now if only I could come up with something in place of two play 1’s on the screen porch, I’d be free. Anyone have an idea?  Roon ready would be nice. 
               

              it’s so sad Sonos went so bad, so fast. I really liked it.

              I can’t see me ever selling my Sonos products, for someone else’s gain/benefit and then spending even more money to get back what I perhaps had already (or likely something not quite as good for the money), particularly as the Sonos Hardware is still as excellent as it’s always been.

              I’m one of the lucky ones gaining too by other people selling off their stuff for less than the retail price. I’m also in a good position, as the new Sonos App has been fine here on my Home WiFi mesh. Had that not been the case with the new App, then that would not have mattered that much to me either, as the Sonos App is not a music player, but merely a ‘remote’ controller for the products I have setup… that means I still would have plenty of other apps/options to use to play audio on my Sonos devices including…

              So my own Sonos products are (without any doubt) staying ‘put’ - there’s no chance of me ever parting company with them, whilst it’s still possible to ‘easily’ play my chosen music on any/all my devices here, whatever App, source I use to start playback and use to manage/control my speakers.

              No doubt though that those who do decide to sell will likely benefit people like me and probably many new users too and that will also persuade me and those ‘others’, to also add new Sonos products to our ever-growing collections.

              Sounds great! I have a ton of speakers in perfect condition I would love to unload. My guess is that we’ll start seeing the speakers showing up in yard sales for free. 
               

              I have all of the things you mentioned above. AirPlay NEVER works. I do not turn on voice control because of my kids. I rely on apps to control what music I play or listen to. Apple Music and Sonos just seem to hate each other. 

              My own initial thoughts about the issues that you are seeing are you ‘may’ have a multicast ‘device discovery’ issue across your local network that’s preventing the controller device from communicating with the Sonos speakers. See attached re: SSDP/mDNS.

              Such communication failure can occur across networks that use WiFi extenders, EoP adapters, or if managed switches are misconfigured. It can also happen if some settings on a local mesh router are incorrect, or there’s software running on the mobile device that is getting in the way of the multicast communication, such as security software, VPN client, firewall, site blockers etc.

              I’d perhaps investigate further in the areas mentioned and if still no luck, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

                Ken_Griffiths
                Ken_Griffiths
                February 26, 2025

                ​@Fedupwiththissetup,

                Just to add too, I also subscribe to Apple Music and the Sonos App here works fine with that music service over my local mesh network and I’m not seeing any issues with AirPlay playback either on my compatible Sonos speakers, so that too is suggesting to me that you may have some local issues with your network setup that are causing your devices to not work correctly. I’d perhaps speak to Sonos Support Staff and see what they can maybe do to assist you.

                  craigski
                  Local Superstar
                  February 26, 2025


                   

                  I have all of the things you mentioned above. AirPlay NEVER works. I do not turn on voice control because of my kids. I rely on apps to control what music I play or listen to. Apple Music and Sonos just seem to hate each other. 

                  Apple Music Sonos Service working well here with new Sonos App. I did initially have an issue with multiple Apple IDs in the household, but after reregistering them all in Sonos App all OK.

                  There does appear be known issue(s) with Airplay from some specific non Apple devices to some specific non Apple devices, not only Sonos devices.

                  eg I can’t AirPlay from Apple Music Windows to LG TV, but I can AirPlay from iOS to LG TV, I can’t AirPlay from Apple Music on Windows to Sonos, but I can AirPlay from iOS/MacOS to Sonos devices (apart from Era-100)

                  What mesh network do you have?

                  https://www.google.com/search?q=airplay+on+mesh+network

                   

                    Usedtobehappy
                    Contributor II
                    March 9, 2025

                    The app is almost unusable, as has been said above. I can’t believe that Sonos would take this long to fix obvious and glaring issues with performance. I am at a point where I may have to find an alternative- guess the $1000+ in Sonos speakers I have goes down the drain. Never again. 

                    Same here; spent a similar amount, was on the verge of doubling the amount.  Sonos doesn’t seem to care.

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