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Harry Slaughter
Contributor II
January 11, 2025

Is the Sonos app ever going to be fixed?

  • January 11, 2025
  • 58 replies
  • 10268 views

Sonos just keeps closing these threads regarding the broken app. So I’m opening a new one.

The question remains. Is Sonos ever going to fix it? 

Are they really going to a subscription model as suggested here: https://www.wired.com/story/sonos-redesigned-its-app-and-made-a-subscription-model-possible/

I really want to love this product again, but it’s virtually unusable without a working app.

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58 replies

Prodigy II
January 26, 2025

​@Toolio That is a lot of time invested. This does underline the serious problems some users still have. As a work around, would downgrading to S1 (at least temporarily) be a problem for you?

You're replying to the wrong person.

106rallye
January 26, 2025

​@Toolio That is a lot of time invested. This does underline the serious problems some users still have. As a work around, would downgrading to S1 (at least temporarily) be a problem for you?

You're replying to the wrong person.

Sorry, meant ​@tomhickey78 

Contributor I
January 26, 2025

​@Toolio That is a lot of time invested. This does underline the serious problems some users still have. As a work around, would downgrading to S1 (at least temporarily) be a problem for you?

You're replying to the wrong person.

Sorry, meant ​@tomhickey78 

This was also my suggestion as I had no issues on S1.The tech support team told me this wasn’t possible.
They said they realise there are issues with the new app and they’re trying to solve them!

106rallye
January 26, 2025

Looking at the devices on your profile I see no reason why a downgrade to S1 would not be possible. Read this page first and take a look at the linked compatibility page:  https://support.sonos.com/nl-nl/article/downgrade-a-sonos-product-to-s1

Lyricist II
January 26, 2025

I tried downgrading to S1 and Sonos system would not allow this. I'm stuck with what used to be a breeze but now is FUBARed. I’m exiting the Sonos system because Sonos refuses to respond to this failure. Sonos are you listening? It’s not our networks! It’s your app! 

106rallye
January 27, 2025

It’s the app and the software on the devices to be exact. Though optimising their networks seem to help some people.

Trending Lyricist I
January 27, 2025

The amount of times I’ve seen customer systems simply disappearing from the app in other forums is comical. Fortunately this hasn’t happened to me, yet. What I wanted to say though is - it doesn’t matter whether a person has network issues or not, the app design shouldn’t allow for things like that to happen. Sure it can give connectivity errors when there is a network issue etc. but you know there is a design problem when people’s systems simply disappear forcing them to do all kinds of things, that to me shows a very clear design flaw. 

Lyricist I
January 27, 2025

I finally gave up on the app. Delay, system not found etc. 4-5 calls to Sonos did not fix the issues. They blame the wifi.

Now using Sonopad from appstore ($5) and it works just fine. Sonos must fix the app.

Enthusiast II
January 27, 2025

I did a search here and can’t find a peep out of the new CEO Tom Conrad. 

Hey Tom - the new (even if temp) captain of this beached vessel, can’t you even give ANY guidance to the thousands of customers who make your comp package possible?   You don’t seem to be a shy guy, so what gives after all these weeks of silence? 

Apps still sucks, and putting your leased severs in the middle of controlling our once stable whole-home audio systems not only broke too many systems, it got the prior CEO, CPO, and Marketing heads canned.  So what are you doing to address the pain your loyal and long-term customers are still experiencing???  

 

 

AlwaysJammin
Enthusiast I
January 27, 2025

I'm waiting for this to sort out.  I have place for 6 more speakers but I'm holding until it's figured out. 

 

Personally I see no reason for the system I have needing to talk to the mothership. We should simply be able to have the hardware on out internal network with non-routable IPs assigned to each and stream to it.