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Contributor I
Sep 19, 2024 6:51 AM UTC
Answered

ios18

I’ve just downloaded IOS18 onto a iPhone 14pro. Every time I start the SONOS app , it crashes. Prior to the iOS update IOS 17 was stable..

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bockersjv
bockersjvAnswer
Local Superstar
Sep 19, 2024 8:41 AM UTC

iOS 18 support is on the “To Do” list for Sonos, so it is not officially supported.

 

However it works fine for me on an iPhone 15Pro.  Try deleting and re-installing the Sonos app.

22 replies

bockersjv
bockersjvAnswer
Local Superstar
Sep 19, 2024 8:41 AM UTC

iOS 18 support is on the “To Do” list for Sonos, so it is not officially supported.

 

However it works fine for me on an iPhone 15Pro.  Try deleting and re-installing the Sonos app.

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Maca1960Author
Contributor I
Sep 19, 2024 11:22 PM UTC

Yes took your advice as I couldn’t see the crash reports, once I reinstalled it worked perfectly , even after it updated the Sonos app after the install.

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Lyricist II
Sep 20, 2024 1:40 PM UTC

Also have iPhone 15 Pro and doesn’t work for me. Even when reinstalling the app. Doesn’t crash, shows music is playing but no output on Beam.

Disappointed. I’ve been using it to play music for many years.

When will Sonos release an update to support iOS18? 

BTW MacOS Sequoia 15.0 works just fine. 

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Contributor I
Sep 20, 2024 6:07 PM UTC

Is there a timeline for iOS 18 support? It would have been nice if Sonos had communicated this to its user base… I upgraded to iOS 18 the other day and figured it was just the usual Sonos instability. Not surprised, but still… 

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bockersjv
Local Superstar
Sep 20, 2024 6:16 PM UTC

I think you’ll find that this week’s iOS update has brought v18 support. 
Normally Sonos apps work with the latest iOS update but Trueplay breaks and can take weeks to be fixed.  This weeks update has bright iOS Trueplay support faster than normal. 

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Lyricist II
Sep 21, 2024 11:46 AM UTC

Well. Where to start. This is two steps forward, one step back...

The latest Sonos iOS app required a Retune exercise for Trueplay as well as reauthorising access to Apple Music, Sonos Radio and other music sources. All good. Reconfigured now.

The upside. Yes, the Sonos app now plays Apple Music tracks.

The downsides:

  • Selecting the Sonos Beam as an Airplay device in Apple Music does not work. The app shows that its playing but there is no output from the speaker.
  • The Sonos app does not respond/manage the iPhone volume buttons. While the app is active, they adjust the Ringer. This will confuse many people since its not the expected outcome. Playback volume doesn’t change and Ringer volume has been silently changed.
  • If the phone is locked, you cannot adjust audio volume when playing audio via the Sonos app. Apple Music. Sonos Radio, etc.
  • The Sonos app doesn’t make any controls visible on the lock screen. You need to unlock the phone and bring the app to foreground, to be able to do anything. 
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bockersjv
Local Superstar
Sep 21, 2024 1:08 PM UTC

Point1

Don’t have aBeam but my playbase  is working as an AirPlay device . Not much help I know  

Point 2

You’ve not been able to adjust volume using the iPhone buttons for nearly two years I think. Thank Apple for that. 
 

Point 3 & 4
Sonos has no Lock Screen capability at present, and never has. You always need to unlock and open the App. This is a pain and a widget could help, but i doubt that will appear till they fix what they broke in March. 

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Lyricist II
Sep 22, 2024 12:40 PM UTC

I’ve not had to use the Sonos app for years, so not encountered these issues with controls.

I would, however, use it more if it supported the above features. 

Calling my points above a wish-list may be more accurate. :-) 

 

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Avid Contributor I
Sep 24, 2024 5:49 PM UTC

Deleting and reinstalling worked for me on iPhone 15 Pro. However, as a non related complaint about 18.

It has totally remapped my Pandora output via CarPlay. I hate these GD upgrades. 

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Lyricist III
Sep 24, 2024 11:13 PM UTC

Since upgrading my phone to iOS18, my Sonos system does not recognize my speakers. 
Nothing works at all, period. I guess Sonos is a paperweight until the Sonos app gets updated yet again.
 

I must say this: the Sonos app is perhaps the WORST app I’ve had the pleasure of working with. 

Whose idea was it to ruin a perfectly good product with S2? Hope that person got fired. 

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